Chick-fil-A in Birmingham

“Is chick-fil-a. You know what you're getting. This place has a great breakfast crowd. There's a lot of church groups that will come here like preachers and youth ministers and other people who want to just sit and eat some breakfast and do a morning devotional. This is a great location. It's also beautiful at night right now because it's December, and they have their Christmas stuff up on the building and it's absolutely gorgeous at night time“

“As a teacher traveling with a group of 13 students and two other adults, I can’t say enough good things about our experience. We called ahead to place a large to-go order and spoke with Audrey, letting her know we were about 20 minutes out (we ended up being closer to 7 minutes away!).

The staff handled everything flawlessly—taking our full order over the phone, organizing each student’s meal in individual bags, labeling both the bags and drinks with names, and having everything ready very soon after we arrived. Audrey even let me pay once we got there, which made things so much easier.

We pulled into the parking lot at 11:45 a.m. and were back on the road by 11:58. That kind of efficiency and friendliness made a huge difference for our group. Because of their quick service, we were able to feed our students and still make it back to school (two hours away!) before buses dismissed—saving teachers and parents from a major logistical headache.

Outstanding service all around!“

“This is by far the busiest Chick-fil-A I have ever been to. It's always so packed when I go and yet the service is always incredibly fast and my order is always exact. The place is always so clean and everything runs seemingly smooth. This is THE Chick-fil-A of all Chick-fil-As and i stand by that.“

“Always a positive experience here, lately I've been ordering the hashbrown scramble burrito with chicken nuggets to give my breakfast a 700 calorie bump. This location isn't super busy most mornings and it's 5 mins from work so it's super convenient to stop at on my way in.“

“Chick-fil-A is incredible. They have people that work outside and take orders and deliver to car windows. $7 kids meal you get chicken strips or nuggets, fries, fresh squeezed lemonade or fountain drink, and you can ask to substitute the toy for an icecream cone. And they usually still give you the toy. Also, everyone has positive energy. It’s the most delicious fast food i have tasted. And I see signs about community scholarship awards given out. I go to Chick-fil-A about 3 times a week with my daughter after school.“

“Ask for the cobb salad is the corn bacon and eggs on the side. The cheese was melted so I asked for it on the side. But they put it on it which melted too. The manager Marita Perez came out with an attitude. Was very Snappy didn't like that at all. She could have just gave a little more cheese in a cup.“

“Great service and restaurant. The new layout of the parking lot is a bit weird, and the employees do their best and are all very polite, but you run the risk of becoming trapped in the drive thru if theres any kind of hold up ahead of you, bc theres no way to exit the lanes after you get into them due to the new parking lot layout.Recommend ordering on the app and picking up in store or getting curbside to avoid the drive thru, esp if you have anxiety or any agoraphobic tendencies related to driving“

“The Chick-fil-A at this location was amazing!!! Thank you Tucker!!

I have always regarded Chick-fil-A as a company that sets the standard for exceptional customer service, which is why my experience at Chick-fil-A in McCalla was so disappointing.

About a year ago, Sydney, the Marketing Coordinator at the McCalla Chick-fil-A, graciously offered our church, Friendship Baptist Church, 59 cards for free chicken biscuits to use on our church trip to the Ark Encounter in Kentucky. Because we were still in the planning stages, I was told there was no time restriction and that I simply needed to call when our departure date was finalized.

When it came time for our trip, I contacted Sydney, who informed me she was no longer in that role but assured me the offer would still be honored. She referred me to April, the new marketing representative. April was very kind and told me she didn't anticipate any issues but needed to discuss it with the restaurant manager before confirming.

Unfortunately, after waiting several weeks without hearing back, I contacted April again and was told that management had decided they no longer provide those promotional cards. Needless to say, I was extremely disappointed. More importantly, our congregation—many of whom are senior citizens—was disappointed because I had already shared the good news that Chick-fil-A would be providing complimentary chicken biscuits for our trip.

Thankfully, this story has a much better ending.

I reached out to the Chick-fil-A at Midtown Plaza in Birmingham and spoke with Tucker, one of the managers. After hearing what had happened, Tucker immediately stepped in to help. Not only did he honor the original commitment by providing the 59 breakfast cards, but he also contacted the Chick-fil-A in Kentucky to ensure they would accept the cards when our group arrived.

Tucker demonstrated the level of customer service that has made Chick-fil-A's reputation so strong. His willingness to help restored our faith in the Chick-fil-A brand.

As a person of faith, this experience reminded me that God always has a ram in the bush. While one location was unable to keep its promise, God provided someone else who could. Thank you, Tucker, for your kindness, integrity, and willingness to serve our church family. You made a lasting impression on all of us.“

“I grabbed breakfast here around 4 am. I was pretty grateful that they were open that early. Ordering was quick and they got it out quickly, too. The biscuit was really good, and the chicken tasted great. The price was insane but that’s airport food for you.“

“I’ve been here 3 times since my mom have been in the hospital I was a lil down because since I’ve been here I’d grab a drink an talk to the cashier Jordan she is very sweet and helpful I was hoping to see her Saturday but I didn’t wanted to let her know that I really appreciate her being so sweet at such a difficult time time“

“I have mixed feelings about this location. The food was as good as always, but it was quite evident. The staff appears to be under-trained. I have never encountered an employee at Chick-fil-A who responded with a simple “ yeah.” Additionally, other employees were standing around the counter, engaged in conversation and laughter, which seemed quite casual. While I was not unhappy with the restaurant, it does not provide the same atmosphere that I am accustomed to.“