Customers` Favorites
Customers` Favorites
“It's been awhile since I have been in Hartselle's Captain D's. I went in and ordered some to go plates. If the customer service I saw tonight is their norm then the staff should school our other fast food restaurants on how to run a business. The cashier was super friendly and helpful and the order filled promptly and correctly and the last thing I heard as I picked up my order was,"We appreciate you sir".“
Customers` Favorites
“Amazing street tacos! So flavorful, definitely going back!“
Customers` Favorites
“Great food and service“
Customers` Favorites
“Delicious HOMEMADE country cooking (wood burning stove) the buffet is amazing, salad bar and dessert bar outstanding including homemade ice-cream! My new favorite restaurant!!“
“This is the first time I've ever eaten at Ard's but it certainly won't be the last. The shrimp, corn ,and potatoes were great and the price was reasonable. The shrimp were the best I've eaten in my memory!!!!! The potatoes and corn were also very good! I ordered a take out meal and had enough food to feed my wife and I lunch and supper! Last but certainly not least, the staff friendly and very helpful!!“
Customers` Favorites
“The best Lemon Pepper Wings and Shrimp Fried Rice hands down...“
Customers` Favorites
“First of all, I would like to say that I have been in the restaurant business for over 30 years. I have a culinary degree and I know food and I know both front an back of the house very well. When I first moved here to Decatur about a year ago I was very happy that there was a Captain D’s in my area. I went inside because I had a little time to spare. My first reaction was the floor was absolutely disgusting and there were three employees sitting down in the customer area playing on their phones while the manager was on duty!!my first impression as being a restaurant manager phones are not allowed only for emergencies. I would’ve fired all of them. I went to the counter and ordered and I was really really wanting some Captain D’s fish. I’m from the Gulf Coast area and we do fish! The girl on the counter seemed uninterested in taking my order because she was playing around with a cook in the back. So I waited and placed my order. She was very loud and very unprofessional but again I got my order and sat down to eat. The broccoli was not steamed. It was more like raw. The slaw tasted like it had been sitting a couple of days and I don’t know if they were not cleaning their fryers properly, but the fish was not fresh. It also seemed like it had been sitting so I thought to myself I’m not going back. I was so so disappointed so about 845 Friday evening in January I decided to try one more time because I really really love Captain D’s I always have. I went to the drive-through window instead I placed my order. The lady was very nice well spoken and then told me to pull up to the window. I pulled up to the window and she greeted me with professionalism and kindness. She gave me my order and I told her thank you so much. I went home to eat it and it was totally different. The food was amazing. You could tell that the oil had been changed in the fryers my broccoli was cooked perfectly not underdone or overdone just right the coleslaw seemed very fresh. The fish seemed very freshly cooked. I am very critical and I’m sure because of my background so I decided to go back and I go inside to order the young lady that took my order in the drive-through a few weeks ago took my order from the front. She’s got dark hair. She looks Italian and again she was super super professional, so I decide to sit down in the seating area to eat my food.. Im watching this woman run around the store moving like two or three people doing drive-through working the front counter and helping in the back,then making sure the drinks were either filled or cleaning at the area. These are the kind of people that you want to keep in your back pocket. I was so impressed with her. I asked her name., Emily she said so I applauded her and told her she was doing an amazing job and I hope the company is aware of how good of a job that she was doing. And I could see that she was a very hard worker and she then had told me that her family has been in the restaurant business for a very long time and we’re chefs. I told her that I could tell I felt like this needed to be told because I remember being her age and working hard like she did. It reminded me of a very younger me. I hope she is there the next time I come in because the food was amazing and the service was amazing. I even bought some food to take home..“
Customers` Favorites
“We rented the party room at JW Steakhouse May 3,2025 for our 40th class reunion and it was 10/10. The food was great and the service was fantastic. Didn't have to wait long on our food and the waitress kept our drinks full. Very nice staff and would recommend this Steakhouse for your special events.“
Customers` Favorites
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“My husband and I stopped in tonight on our way to Nashville. First time eating here, the bourbon brown sugar ribeye was the best steak I have ever eaten! The food and service were excellent. We will definitely be back.“