Chick-fil-A in Surprise

“We stopped here after an early morning doctor’s appointment and did dine-in but also ordered food for someone else to go.

We got our dine-in order in under 5 minutes after scanning the QR code. The Chick-Fil-A employee that brought the food said he forgot our drinks and would go grab them. After waiting for a bit, we had to go grab them ourselves.

On this visit, which we do come here often, there was food on the ground on the inside of the restaurant and it didn’t seem as clean.“

“I just stopped by to get some dinner really quick, but I had somewhere to be and they were taking way too long to get me my food so I had to leave without my order. However within 20 minutes I had Sarah one the directors calling to apologize for the wait and offering to refund my order. Sarah did a phenomenal job taking care of the situation and making sure that it wouldn’t happen again. She was super genuine and I really appreciate how she handled everything. Mistakes happen but the way you handle them is what matters, and they handled this exceptionally well.“