“I arrived early this morning at Tim Horton's. It was open at 6am! I think it even opens at 5am on weekdays. The staff were friendly and open and very quick, getting thru long line ups without anyone becoming frustrated. Many are critical of Tim Horton's because it is a chain, but the individual locations are locally owned and locally managed franchises. I heard that in India there is available a Tim Horton's work visa, so imagine these good people moving across the world to help serve a nice hot cup of coffee. That's pretty amazing and the Tim Horton's workers are on their feet 8 or 9 hours and still manage to be gracious and smile. I think that is top notch service and I am really thankful that I had this clean, quiet and great music played, place to help me as I prepared to enter the CBC Poetry Contest. Thank you to Tim Horton's and especially Meghe at the Douglas location and Ahktik at the Saanich Plaza location and Shazia downtown location. India is sad to have lost you and Canada is honoured to welcome you. Thank you!“
“I love the staff at this Tim Hortons!
I eat here almost every day because it's close to where I work. Pam, Edileen, and the rest of the staff are so friendly and know me by name, I am always greeted warmly as soon as I come in and it just makes my day. Service is almost always super fast, I think they sometimes start making my food before I've even had a chance to order, since they know my usual.
Thank you all of you for being so lovely every day and making me feel seen and valued 💕“
“The service is fast, the atmosphere is welcoming, and the coffee is always fresh. Special shoutout to Sheelah, one of the crew members, whose friendly attitude and exceptional customer service make every visit enjoyable. She truly goes above and beyond to ensure customers leave with a smile!
Vegetarian options: So good too!“
“I had a great experience at the Esquimalt Tim Hortons recently. The staff were incredibly friendly and welcoming. They worked efficiently, ensuring orders were prepared quickly and accurately. the cleanliness was also impressive. The dining area and the counters were well-maintained. I will definitely be coming back!“
“Just wanted to commend Macky. He is one of the few who pays attention to customers'orders. Among everyone who has been making my order at this location, I think it is the very first time my drink mobile order was properly made. The app is kinda limited regarding what you could request so I placed my request before my name. And he fulfilled the order with speed and accuracy. Absolutely amazing!“
“This is likely my favorite Tim Hortons of all time... a lot of the staff have great personalities and it's consistently good service. Also the food is tasty and fresh and looks as it does on the menu..... you can't really ask for more in a fast food place. Keep up the good work team!“
“Excellent, prompt, and friendly service. We really enjoyed the chicken noodle soup with the cheesy twist on the side. The soup was piping hot and it had plenty of chicken. The coffee was great as always, as were the hot chocolate muffins. Thank you to the staff there!“
“Clean and convenient. Note the staff at our time of visit was more oriented on the extensive drive through traffic and took some time to acknowledge our presence at the counterCoffee good and always great Timbits though not enamoured with the "Bieber Bits".“
“Awesome experience this evening. I don't the name of that customer service young gentleman ( he wears glasses), he did an excellent job!!! I love how he did awesome customer service and food items packaging for carry out. Thank youuuu!! God bless.“
“I love their food because it's always fresh especially their donuts.
Kid-friendliness: The staff are super helpful, friendly and they do the best that they can even though the line up is so long. Keep up the good work guys! Please don't get tired, stay positive and motivated.“
“I visited this place this evening. The guy working I don’t remember his name… maybe it starts from “S” was so kind and provided exceptional service.
Thank you for making our day with fresh and hot coffee and tasty croissants.😊“
“Everyone who works here is wonderful and kind, and always incredibly quick, both eat-in and drive-thru. 🙂 been my regular tims for 2 years and not once had an unsatisfying meal or interaction. Thank you Tim's staff, you all deserve to be treated well and paid better. 💯
(The recently renovated space is also very nice for sitting down for laptop work, reading, etc.)“
“Let's be honest for a minute, Timmies is not the best coffee, nor is it the best food, and the service is somewhat frenetic, or non existent. Having said all that, there is something about the anticipation of arriving and the joy of leaving with a hot coffee that you know will taste exactly like the last one you had just that morning. And the same as the one you had 4 times the day before. There is comfort in consistency, and that is the magic elixir of Tim Hortons.“
“They are busy and underpaid and and there when you are too lazy to make your own coffee or are out and about. I personally need the expresso shot in my coffee or their isn't much Flavor, donuts are decent but prices went up recently 🙃, thank you so much for being there when I needed a everything bagel 🥯 toasted with herb 🌿 and garlic 😋“
“Friday evening I was at this location with a friend for a couple of hours. We were watching and wondering why Nathan and Austin were the only two working and the other 4 employees were standing at the drive thru window doing nothing for the two hours. Sad to see this!!! Do better. There was lots needing attention. This place need a manager or supervisor on at all times. But please know we were very happy to see Nathan doing all the front area work and Austin cleaning the grill and sweeping etc.
Nov 15, 2024.“
““I had an exceptional experience having a coffee with [Taylor Employee’s Name]. Their professionalism, attention to detail, and dedication went above and beyond my expectations. They were not only knowledgeable but also incredibly patient and supportive throughout the entire process. It’s rare to find someone who combines expertise with such a positive and approachable attitude. Highly recommend working with them!
Vegetarian options: Begals , pizzas , Tim bits“