Starbucks in Pomona

“Appreciated the Barista who was able to customize my mocha frappe so it wasn't as strong tasting and she even offered to remake it if I did not like it which I honestly really appreciated however she did not need to make it because she made it perfectly the first time, thank you for that :)“

“This is a pretty run-of-the-mill Starbucks location it's about what you would expect and it services North Pomona and the Route 66 area here.

In the past they once messed up our order by not adding ANY syrup! 🤣

But besides that past error experience they always have pretty good drinks!
I like coming here to catch up with people or just to get a quick drink.
The baristas are kind and do their jobs well.

My mom got the blackberry sage drink and it's very delicious!

My matcha latte is also very good.

In the past I had the peppermint hot cocoa at this location, and it was also delicious.

Wheelchair accessibility: There is a wheelchair ramp and the door is sufficiently wide to fit a wheelchair“

“Update 7/25/24
Claudia from starbucks resolved my issue same day on 7/11 for the breakfast sandwich replacement for next day. This is still my go-to coffee when I'm in the office.

Update 7/11/24
Today, I got the breakfast and coffee pairing deal for $6 but what disappointed me was the bacon was not well cooked. Still white and not crunchy. I hope they can improve their food prep in better and safe way for customer. This is my go to place for coffee during my work day.

This is my go-to Starbucks location if I need coffee because it's close to my workplace. They're right next to MCD, so I can grab a quick breakfast or lunch and pair with my coffee. So far, they've never made a mistake on my drink, and unlike other stores, I always get the trenta vanilla sweet cream cold brew.“

“This is my favorite Starbucks ? I love my Black Sweet Tea that I get 5 days a week ? Their treats are very yummy ? Just 1 thing. I hate when they forget an item you ordered and you're already at work and can't go back to get it corrected ? This will always be my favorite place for a drink ?“

“Friendly employees, they remember the regular customers names and orders which makes it quick and convenient. Wait for order ahead purchases usually doesn't take long but drive through is always packed due to small lot size and no inside dining. ? 5 /5⭐

Vegetarian options: If you're knowledgeable in vegetarian foods, you'll be able to find a couple things.

Parking: Extremely small and usually packed parking lot, at most two handicap stalls and only one entrance that's accessible for the drive-thru, (use driveway on Garey Ave)“

“I come here often and it's always a hit or mess with different personalities and attitude but every time Breeana with the glasses helps me it's always professional and never gets our items wrong. She's very helpful funny and Positive energy. I genuinely appreciate the kindness she gives. She's the reason why I come to this location. Her energy brightens my day. Amazing customer service.“

“Many of the other reviews simply complain about how busy this location is. Since this is a college Starbucks, it's understandable that it takes time to get your order. However, that’s not the main point of my review. Personally, I enjoy this Starbucks. The staff are friendly, and the store is clean. I do wish the wallpaper on the walls would be repaired, as it is falling apart. Overall, I would rate this Starbucks an 8 out of 10.“

“Gentleman known as Sunshine and his colleague Ryan truly reminded me of the standard for Starbucks customer service. There isn't enough space to talk about it.FriendlyKnowledgeable about their product and even history of the product (most impressive!!!)Compassionate.Great suggestions.I promise these two can teach a master class on customer service.My wife and I are going back soon enough.“

“On April 3rd, 2024, my experience at Starbucks was made remarkably memorable thanks to the incredible effort and kindness shown by two outstanding employees, Janet and Diana. After receiving an incorrect order from another Starbucks location, we found ourselves at their store, hoping for a simple fix to our morning mishap. What we received in return was nothing short of extraordinary service.From the moment we explained our situation, Janet and Diana welcomed us with empathy and understanding. They didn't just listen; they showed genuine care for our disappointment. With a mix of professionalism and personal touch, they quickly set out to remake our order, ensuring every detail was to our liking. Their attention to detail and commitment to customer satisfaction were evident in every interaction.But it wasn't just the remaking of an order that set Janet and Diana apart. It was their attitude, the warmth, and the effort they put into turning our day around. They engaged in friendly conversation, shared smiles that brightened our mood, and made us feel valued and appreciated. This level of service, where employees go above and beyond to rectify an issue not of their making, speaks volumes about their character and dedication.Thanks to Janet and Diana, what started as a minor inconvenience became a reminder of how impactful excellent customer service can be. They not only fixed our order but also lifted our spirits, proving that it's the people that make Starbucks more than just a place to get coffee. Their exemplary service deserves recognition, and I am grateful for their kindness and professionalism. Starbucks is lucky to have such dedicated employees who embody the brand's values and go the extra mile for their customers.“