Customers` Favorites
Customers` Favorites
“Food is amazing and the service is great! 😊 So excited to hear they are coming to the lake in Southwick Ma!!!“
Customers` Favorites
“Excellent food and great music! Love the atmosphere“
Customers` Favorites
“This was my first visit and I ordered the hot pot. The waitress who waited on me spent many, many minutes explaining how my meal should be cooked and what I should put in first. The meal was out of this world and the food was devilish. I highly recommend it. As General MacArthur stated "I shall return".“
Customers` Favorites
“The food, atmosphere, staff all amazing and super friendly! The menu variety is amazing!!!! Highly recommend!“
Customers` Favorites
“Been going to bears for years and it’s delicious. Really bummed that food service in the bar went away… dumb change“
Customers` Favorites
“The food was good, although I wish they hadn't lathered my rice plate with damn near a bottle of sauce without asking if I wanted extra sauce. I ordered a falafel rice plate, a slice of pie, along with chicken tenders and fries.
Falafel - 3
Rice- 4
Chicken tenders - 5
Fries - 5
Slice of oreo cookie pie - meh
As with most places in Springfield, customer service was mid. I don't get why so many of these cashiers are so miserable. People need to understand that they need the customer to return in order to keep the lights on. It's not hard to be a friendly face and to voluntarily offer that the food will take some time. It took 15-20 minutes to get my food. I would've rated this place a 2 but the food at this price is very good.“
Customers` Favorites
“Absolutely outstanding experience from start to finish, all thanks to Jessica M. She delivered a level of service that truly stands out and deserves recognition.
From the moment we were seated, Jessica was warm, welcoming, and incredibly attentive without ever being overbearing. She made us feel genuinely cared for throughout the entire visit, anticipating our needs, offering thoughtful recommendations, and ensuring everything arrived perfectly and on time. Her professionalism and natural kindness created a relaxed and enjoyable atmosphere that elevated the whole experience.
What really sets Jessica apart is her consistency, attention to detail, and the pride she clearly takes in her work. It’s rare to encounter someone who combines efficiency, friendliness, and genuine hospitality so effortlessly. She didn’t just provide great service — she created a memorable experience that made our visit exceptional.
Employees like Jessica M are a true asset to any team and absolutely deserve to be recognized for the impact they have on customers.“
Customers` Favorites
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“We visited Longhorn on a busy Friday night, we had a mix up with our table due to the amount of people. The servers collaborating with getting us seated, accommodating us and our orders. Our server Maddie was so patient and super sweet and did amazing ! Thank you so your patience and sorry for the chaos !!“