“This shop was busy on a hot day! It's easy to be irritated with people who cannot make up their mind. However, my favorite part was watching a woman who was deaf in front of me sign to the young man behind the counter. She only bought the water and signed, "That's all and keep the change." The young man signed back, "Thank you." It was a beautiful moment. Really. I appreciate the fact that he could communicate with her. Of course, then my chance to order...they were out of a seasonal syrup and the young man who had signed to the woman in front of me was new. Another staff member kindly came up to notify me that they could make something else for me. Fyi... This Starbucks is run by the mall, so you cannot use your app to pay. I didn't feel like I had been inconvenienced, though.“
“I just want to take a moment to recognize the staff at this location, and particularly, one of the managers who I believe is named Nick. I’ve been coming to this Starbucks for a couple years now with my dog (drive-thru) almost every morning, and though the staff has gone through some changes in that time, the vast majority of the employees working that line have been super friendly and hard working. Nick always has a big smile on his face, hustles, and takes the time to acknowledge and engage me and my pup. Although these interactions are brief, they always set such a great tone for my day. I wish I knew the names of some of the other employees who share these same qualities, but overall, just wanted to make sure their hard work and kindness are recognized.“