2.6
Average
252 Reviews
608 North Bluff Road, Collinsville
Customers’ favorites
- Oven-Baked Cheesy Alfredo Pasta
- Meat Lovers Hand Tossed
- Thin Crust Meat Lover's
- Personal Pan Pizza
“We Just wanted to let our community know how AWFUL the Pizza Hut in Collinsville is. Were very Nostalgic and were so very excited about the Lobby/ Buffet being open again! We arrived almost exactly an hour left of the buffet and made sure to ask if there would be any more Pizza coming out as there were only a few old looking slices of Hawaiian, Supreme and a few thin crust cheese. They said they rotate and that a pepperoni pizza would be out shortly. We had some pasta, breadsticks that we picked at as they were hard and my daughter and partner had the same, they ate a few bites of a few slices and didn't finish as they said they were funky tasting. Being vegetarian I had two small slices of thin cheese. It's sad that we even have to "defend" ourselves. I have been a server and have worked in the food industry many times and I was totally okay with them not bringing much more out although I do feel with an hour left and charging us the full price their should be at least one pizza coming out! Mind you this is a BUFFET in which we just paid $35 for. Any who, a large family of kids had been there when we had arrived and then we were the only ones in there, again this is around 1:00pm. Close to 20 minutes pass and nothing has come out were just picking at pasta, salad etc. While waiting. I decided to use the Restroom and as I'm walking back towards the table I see the employee/manager who ever this rude Woman is, Facing her back to my boyfriend saying "YEAH YOU DID" I'm like uh? I see my Boyfriend standing there and he's like "I will never be back here!" "Come on were leaving!" I had to hurry and gather our Baby and Daughter etc didn't even have a chance to see what transpired and or ask for even a partial refund. Heck I was still hungry and irritated, For $35 we could have ordered the family box and still had $10 left. My post partum self didn't even get a subpar Cinnamon breadstick 😭 Come to find out my Boyfriend had asked when more Pizza would be out ? (It's been almost 30 mins and it will be closing for the buffet soon) her response "I'M NOT BRINGING OUT ANY PIZZA, YOU GUYS ATE TWO PIZZAS ALREADY" and then accuses my daughter and boyfriend of stealing soda? They had water the whole time and I did as well! At $35 and it being a "Buffet" none of it makes sense? I should have read the reviews there no surprise Terrible and this weirdo woman who has no idea what even mediocre customer service is apparently treating other customers poorly. This has truly bothered us. To accuse customers of nonsense and to not want to provide what we just paid full price for is ridiculous and then to get combative 😓 if you hate your job, are not a people person and or just don't want to do your job. Please don't work with the general public especially when they are being kind and you decide to be an A hole. Side note I have had days where i was crying 4 minutes before clocking in and I have never treated a customer poorly because I was unhappy. TREAT PEOPLE HOW YOU WANT TO BE TREATED. Rant over, Still waiting for our Pizza! go online to the further reviews, tons of complaints about this mean manager!”
Chicken Wings · $
