4.6
Superb
165 Reviews
4416 North Clark Street, Chicago · 8.03 miles
Customers’ favorites
- Buffalo Bills Stinger Taco
- Buddy's Big Bill Bloody
- Southern Chicken Taco
- Cheese Quesadillas
“I really wish I could give them a better rating but they for some reason decided to give my friends and I the run around. 1st of all, they sent me an email to spend my birthday there. I could invite guests, I would get a 1 hour open bar, my friends get $1 off drinks, birthday cupcakes and a $25 gift card. Also free tickets to a show and 1 for 2 for friends. We show up, they told me they knew all about my birthday and the show. We arrived about 45 minutes before the show to enjoy the drinks. When we are sat I am given 3 tickets. I was told these are for my drinks and to give them when ordering. I ask if it's only 3 and he said it was just 3 to start with and could get more. So we are sitting, having a good time. I used all 3 drink tickets in about 40 minutes (it's my bday and an open bar! Duh!) When we get moved over to the show, our new waiter said that I only get 3. So I went to our old one and let him know what he said, he told me he would check on it. He never did, even when I went up to ask again. When I went back to the show area, I talked to someone who looked like the manager (who I now believe is the owner Brian) about needing another drink and he said, "well we give 3 tickets because that's how much people usually drink in an hour". I said "okay, I get that. But I've had 3 and the hour isn't over, I have 20 minutes." And he said he would allow me to only have 1 more.... I'm sorry, but that is not an open bar. You shouldn't advertise an open bar if you're only allowed to have 3. Fix your advertisement. When we finished up the fabulous show, we noticed 2 drinks on our bill that were not ours. We went to our waiter and told him those were not our drinks. He got snippy with us saying, "well they were on your bill, I don't know what you guys ordered up front". And we told him we weren't accusing him of anything. It's possible up front someone's drinks were accidentally added, it's fine. We just want them off our bill. And so he and the owner for some reason debated over this for 5 minutes as we waited. We went over every drink we had and none of us ordered a captain and coke. They finally, begrudgingly, took it off. We paid, and we left. It wasn't until a day or 2 later I realized we never got the cupcakes or the $25 gift card. I emailed the woman, Cheryl Snodgrass, who I was in contact with about the planning about it and she was disappointed because she said they knew about me coming in and she would check. She finally got back to me and told me that when I was there, I asked the owner to use my $25 gift card for my bill. Ummmm....what??? No, I paid full price for my extra drinks and my food. That never happened. She also commented "you may not remember, which means you were having a really good time!!!" I'm sorry, now you're accusing be of being drunk so I'm not remembering? I had 3 other people with me and all of them remember the experience and not once did I even bring up the $25 gift card! I completely forgot about it until I emailed. I replied to her email letting her know that was not true, and to please get back to me and she has now ignored 3 of my emails. I'm not sure what the problem is...maybe they didn't like that I called them out on their open bar NOT being an open bar? The fact that we didn't want to pay for 2 drinks we didn't order? I'm sorry, but this is NOT how you treat a customer for a birthday event that you would want them to tell friends and come back for. It's really a shame because the shows are great, but there's no way I'm coming back after the crap they pulled. Keep the $25 gift card. Shady management is a bad look. Brian and Cheryl get an F.”