Donuts near Rockford

“I love how fresh the donuts are! The custard filled and blueberry donuts are my favorite. I have been to both locations and had good experiences.“

“I love how fresh the donuts are! The custard filled and blueberry donuts are my favorite. I have been to both locations and had good experiences.“

“We went through the drive through and headed back home. We didn't take our first sips until we got home to realize the drink they made us was wrong. After finishing what we needed to at home, we went back with our drinks to let them know it was wrong. They apologized and made our drinks correctly right away. There was no one in lobby so we stayed drinking our lattes and watching Jeopardy on TV.
The reason I'm giving this experience a favorable rating is because we all make mistakes. It's how you respond to it that makes the difference. They were polite, friendly and apologized right away.“

“The manager and staff here are great. We had an order go wrong at another location that is currently under managememt reconstruction. There were just a few lost kids scrambling around the kitchen area, and the drinks tasted really bad and nothing like we ordered. Instead of returning to the same location, I called Dunkin Donuts on 11th street. They were super nice about everything, and made us delicious drinks! I rarely write reviews, but you all definitely deserve five stars! Thank you.“

“I love coming to this Dunkin. Despite living across town, I always prefer to come to this one. But I want to talk about one time particular I came in here. I was working for Uber Eats and the store was about to close. The girls there made sure everyone was taken care of and they were short staffed. They apologized for taking a while with the order. I told them that they were busy and just doing their job and it wasn’t an issue. Very respectful.
As for the other times I come in, they’re quick. In and out. Love this location.“

“Always consistent with there product. I’ve never been disappointed.“

“I used the location on Halsted at least 3x a week. I LOVE that they don't accept cash payments. The line keeps moving and the workers remain safer without cash. Downloading the app definitely makes a huge difference in the amount of time it takes to get through the line.

Dietary restrictions: Very accommodating location. I have restrictions on dairy and meat. They are usually kind enough to pay attention to special requests.“

“hard and crunchy was honestly extremely disgusting. barely any donuts left and was told they would be no more made. was very disappointed“

“My cake looked amazing and was so good!!“

“I went through the drive thru today and ordered food and a drink. I was told to park and wait for my food in the parking lot. 15 minutes goes buy and I still don’t have food so I go inside. The staff were excellent with their customer service and very apologetic. I received fresh food and free donuts for the wait. I understand rush hour gets busy and people get over looked. It’s how they responded when the mistake was brought to their attention that matters and they did a great job with fixing what was wrong! Keep up the great work!“