“People come here to complain, as I did. However, the local owner of the Jimmy John’s in Bloomington Indiana is absolutely phenomenal. There was a mistake on my order, out of hanger I emailed in my disappointment. I was contacted almost immediately by phone by Antoine, and I was less than eager to speak to him on the phone. Shortly after our brief interaction on the phone, Antoine showed up with my correct order, as well as a refund on my order. Never did I ask for a refund, or for anything to be made right. It’s management and leadership like his that makes a difference.“
“My wife and I came in with a few guests for take out. The Personnel were not overly friendly but they were professional and as always we were happy with the food and the service we go Fairly regularly so I'm happy to report that even though we did not get our entire order the young man that took my complaint really went the extra mile to make our order right. So you have four more very satisfied customers“
“The staff and service are terrific here! I order from this Jimmy Johns location when I need a delivery. They are prompt and the order is accurate. Today's order was complicated, but they were very pleasant anyway, which reminded me why we routinely choose this store. I had to rate them lower on atmosphere because it is a small store with very tight--if any--indoor seating. Outdoor tables are available.“