Subway in Indianapolis

“The food is fresh. No issues with quality. It's the order accuracy. The forgot ALL my sides, drinks and desserts. I have to ask for them even though they are ordered and paid for and visible on the receipt. No chips, no drinks no cookies. It's just annoying to have to drive back up there & keep asking for items you've paid for. That and I think they are trying to save money on the meats because your sandwich will nearly be a veggie sub. Where's the meats?“

“We walked in late and there were a few people ahead of us. The young man working was filling orders left and right on his own. He took time to listen to what we wanted and made sure it was right. Under pressure he worked diligently and efficiently!“

“Deepak is Amazing!!! My food was so fresh and EXACTLY the way I ordered it. He is so friendly!! He had a smile on his face the entire time!!! He conversed with me as well. He is am amazing person!! His personality is Unmeasurable!! I've NEVER felt more Welcome or Appreciated as a customer!!! He is an Asset to Subway!!“

“Nice lady & and man at 5 pm on 8/22/2026, Sunday, helped me with my promotion code online for ordering through the subway app. They have amazing customer service & made the sandwiches. The store is super clean and the atmosphere is pleasant. I will always come here for my subway. Again, shout out to the lady for helping me out with my code!“

“I've had nothing but great experiences at this Subway. Staff is incredibly friendly and actually cares about getting your order right. Recently had a messed up order and once I was at the store, I realized that it was an app error and not the fault of the store employees. Chris and Tim insisted on remaking it anyway. Also the employees all wear masks, which makes me and my family feel really safe. We drive past six Subways to go to this one. Worth it.“

“The Spanish ladies working the evening shift on Monday were very rude. I told them that this is not the correct way to make a sandwich, and instead of helping, they responded rudely.

When I asked for another sandwich, they said they did not have any veggie patties available. However, earlier they had told me that they did have veggie patties, and then later changed their statement. This was very unprofessional.

I did not like the way they treated their customers. Customer service should be respectful, and I felt uncomfortable because of their attitude. There was also a lack of hygiene, which was concerning.

If they continue treating customers this way, it will only hurt the business and cause the owner to lose customers. Nothing may happen to the employees, but the business will suffer. I hope this issue is taken seriously and addressed.The Spanish ladies working the evening shift on Monday were very rude. I told them that this is not the correct way to make a sandwich, and instead of helping, they responded rudely.

When I asked for another sandwich, they said they did not have any veggie patties available. However, earlier they had told me that they did have veggie patties, and then later changed their statement. This was very unprofessional.

I did not like the way they treated their customers. Customer service should be respectful, and I felt uncomfortable because of their attitude. There was also a lack of hygiene, which was concerning.

If they continue treating customers this way, it will only hurt the business and cause the owner to lose customers. Nothing may happen to the employees, but the business will suffer. I hope this issue is taken seriously and addressed.“

“One of my biggest complaints across all Subways is how little toppings they give you. I find that is generally consistent across the board. However, this location gives you lots and lots of toppings. They know what they’re doing, and want to make your experience positive. I highly recommend this location, there is parking right out front.“

“Great subway! Never had an issue with my online orders, I come here quite often to grab my subs and am always very appreciative that they read my comments to make sure my sandwich is done correctly! High recommend this subway can’t say that about everywhere. People here are very kind:)“

“This store is clean, has fresh ingredients, and a nice atmosphere. The excellent customer service provided by a cashier named Sabrina is the reason I’ll keep coming back to this specific location! She’s patient, kind, respectful, informative and very well-versed in everything pertaining to the job!“

“The customer service here is amazing! The manager and staff are always so sweet, welcoming, and friendly. There’s one lady in particular who is always so kind to me every time I come in, and I really appreciate it. I honestly only go to this Subway now because of how great the service is! ❤“

“I eat lunch here most days, and Rekha and Honey

are genuinely friendly — they greet you, they remember how you like your sandwich, and they never make you feel rushed even when the line is out the door. Everything is fresh, the store is always clean, and the noon rush moves quickly. Great team. 5 stars.“

“If you head into the PNC building, you’ll find a quiet, outstanding subway. Service here was IMMACULATE, and there was not much of a line. Outstanding customer service, better than any of the other restaurants I’ve been to in Indianapolis.“

“Absolutely loved this place. Came here 3 days a week for the past 4 years. Now they quit carrying the flatbread sandwich i got 3 days a week for 4 years and so I had to say goodbye to the employees I've got to know so well. Time to find a new sub shop for life. Goodbye Subway...“

“After a 16-hour drive, this was exactly what we needed.
I ordered the Meal of the Day, the Spicy Italian, and it was amazing. While ordering, I noticed the cheese slices weren't cut into triangles anymore, so I asked the employee about it. He told me Subway had changed that about a year ago. I was surprised because several other Subway locations I've visited still use the triangle-cut cheese.
We also decided to upgrade to the Moana Meal Deal, and it was well worth it.
The food was fresh, the service was friendly, and the employees made for a great experience after a long day of traveling. If the service continues to be this good, I'll definitely make this one of my regular stops whenever I'm passing through. Highly recommended!“

“Staff are super nice, and awesome! I have never had a bad experience here, they're quick, and the sandwiches are always great! They are my go to spot for a sandwich, and I go pretty often when I forgot to bring my lunch to work! Prices are great, food is good, and the staff are super kind! What more could you ask for?“

“Really nice place to grab a quick bite, The staff were friendly and patient while making my sandwich, and everything tasted fresh. I liked being able to choose exactly what I wanted in my sandwich. The store was clean and the service was fast. Overall, a great spot for a simple and tasty meal.” Definitely the best quick stop, and their manager Ramesh was an amazing soul.“

“This new management is incredible! The service is so friendly and laidback, they were very patient and helpful when making my sandwich. The produce is so fresh and their recommendations were stellar. I usually leave reviews but I’m just so impressed with how this location handled themselves, it didn’t even seem like a fast food chain but a homely and comfortable family restaurant.“

“I placed my order online and it charged but it the order didn’t actually go through (I had called) and I ended up placing it on DoorDash and the worker , emma, was super sweet on the phone both times and ended up putting some cookies in my DoorDash order ❣️❣️❣️“

“It's a good and clean place. Keeps up to the name of the franchise, well maintained. The Indian guy making my sub was very upbeat and kept things lively. The only reason I gave one less star is that access to this place was not so easy.“

“Great food, great service. Made an order on the app to take advantage of a deal and points. The gentleman there made our food before taking care of people that came in after the order was placed and that was a very welcome change from other Subways I've been to where orders from the app are pushed to the side and handled later.“

“This particular Subway restaurant or
Franchise limits the amount of meat that they put on your sandwich. It's not full or thick.
They're very skimpy on the amount of food that they put on your sandwich that you're trying to create.“

“Gentleman working provided amazing service and attention to detail. I felt like you prepared my sandwich as if you were making it for yourself; veggies were evenly distributed and he even cut my tomato and cucumbers in half! We have ordered hundreds of veggie flatbread sandwiches over the years and I’m literally in awe. I understand this level of attention may not be possible at your peak times, but you have earned a new regular and I will go out of my way to visit your location. Thank You!! Prep area was clean and tidy, veggies looked freshly cut and the cookie display was full.“

“Subway is located at 5450 East Fall Creek in Indianapolis, Indiana. The nicest customer service I've ever experienced at a Subway restaurant! Although I live near another Subway restaurant, I always seem to end up at this one. They go to great lengths to prepare your sandwich just how you want it. If I could, I'd give them six stars.?????Facts. ?Your local Indianapolis Subway® Restaurant, located at 5450 Fall Creek Parkway N Dr brings delicious ingredients and mouth-watering flavors in billions of sandwich, salad and wrap combinations to you. An alternative to traditional fast food, we offer freshly cut veggies, toppings, protein and freshly-baked bread to create the perfect meal with freshly baked cookies all at a great value! All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™ that are ready to take your order in person, online, in our Subway app, or for delivery."“

“Karan was an amazing person. There were 9 sandwiches for my order. He changed gloves after EVERY single sandwich he made, even though it was all in 1 order!! Ive NEVER seen this done. Karan personality is friendly, respectful and just makes you feel welcome!! He is the Only one working. The veggies and meat on the bar look fresh and it is clean!! Very Clean!!
KUDOS Karan!!!“

“**Excellent Experience at Subway – Highly Recommend!**

I had an absolutely wonderful experience at this Subway location and felt compelled to share my feedback. From the moment we walked in, everything was perfect.

First and foremost, the **veggie patty** was outstanding. It was fresh, flavorful, and cooked to perfection. Every bite was delicious, and it really stood out as one of the best veggie patties I’ve had in a while.

The **service** was top-notch. The Indian female employee who prepared my sub was incredibly friendly and welcoming. She not only greeted us with a smile but also took the time to **customize the sandwich** exactly as we wanted. I had a few specific requests regarding the amount of veggies and sauce, and she accommodated them all with care and precision. It was clear she takes pride in her work and is dedicated to ensuring each customer gets exactly what they ask for.

Speaking of the veggies, the **quantity and variety** were perfect. The sandwich was generously filled with fresh ingredients, from crisp lettuce to juicy tomatoes, and all the other toppings were packed in just the right proportions. The **sauce** was also spot-on—balanced perfectly to complement the flavors without overpowering the sub. Everything was a great combination that made for a satisfying, well-rounded meal.

Overall, this was a fantastic experience. The staff was friendly, the sub was made exactly to my liking, and the quality of the food was exceptional. I would highly recommend this Subway location to anyone looking for a great meal with excellent service. Thank you to the team for making it such a pleasant visit—I'll definitely be back!“

“Whenever I visit this subway they are very friendly and talk nicely. Their Veggies,  meat and bread  are so fresh. And the inside of the subway is clean and the smell is so good. I differently go there again and recommend others to go to their subway.“

“I ordered a foot long Philly steak with BBQ Chips and a Sprite. I say within 3 -5 minutes I demolished the sandwich. I was so hungry I Weren't thinking about taking pictures untill I finished eating smh🤦🏽‍♀“

“Everyone on the lunch shift is incredible. My lover and I go there almost every single day for lunch, and the fact that we're greeted with such a ridiculous amount of positivity and joy is 50 percent of the reason. They are just amazing, and this company is making good money thanks to them. We're not the only ones either. The amount of people they're incredible to is shocking. Consider me a happy customer, and let me say, they all deserve a little extra money for going so above and beyond“

“Ordered several sandwiches through doordash. One of our sandwiches was toasted in error. The Mgr immediately replaced the sandwich and apologized for the inconvenience. Really appreciate the quick resolution and great customer service. Thank you!“

“I came in today after a couple of months and was happy to see new faces. I was told the place is under new management. The place was cleaner and the food was fresher and very yum. Customer service was on point. Will start coming here more often.“

“This location is hands down one of the best Subways in the entire city. My whole family of 10 order was made freshly and tasted better than most other places on the east side. The staff are friendly and do not take short cuts. The store is well beyond clean and hygienic. Highly recommended if you want fresh clean food just like what you expect from a franchise. Good job to whomever is running store. We will be returning and recommending this location to everyone.“

“The young guy, tall, curly hair is really the STAR player!!! He works well under pressure, never breaking stride to thank the customer or apologize for their wait. Thank you young man. Your hard qork and dedication doesn't unnoticed. 😘“

“I got 12 inches wheat bread and veggies I Had a wonderful experience at Subway! The veggie sandwich was fresh, flavorful, and made exactly to my liking with crisp vegetables and perfectly balanced sauces. The restaurant was very clean and well-maintained, which made the visit even more pleasant. The staff were polite, friendly, and attentive, taking care to prepare everything neatly and quickly. Overall, a great place for a healthy, tasty vegetarian meal with excellent service. Highly recommended!“

“I had such a great experience at this Subway! Kirat was absolutely wonderful — I came in with my kids who were a bit restless, and she was incredibly calm, patient, and understanding. She made the ordering process so much easier and less stressful for me. The food was fresh and delicious — and what truly stood out was that my son, who is autistic and usually very particular about what he eats, finished an entire sandwich for the first time ever! It was such a special moment for our family, and I’m so grateful for Kirat’s kindness and care. Thank you so much!“

“I’m a college student in the area, and I had tried this Subway before, but my experience back then wasn’t great, so I stopped going. Recently, a friend told me the store is under new ownership and doing much better, so I decided to give it another try — and wow, what a difference!

I’ve been coming here almost every day for lunch for the past month, and I haven’t had a single complaint. The staff are friendly, the place is clean, and the food is always fresh. I even had a chat with the new owners — they’re doing an amazing job turning this place around.

Definitely recommend this location!“

“I often take a route home from work that allows me to stop at the Subway in Cold Spring, MN. The staff try's to move things along so even a bit of a line doesn't really take a lot of extra time. Good bread, fresh tasting produce items, & the staff seems friendly.“

“Deja'nay was awesome. Very kind, and I could tell she actually cared about making sure I liked the way my sandwich was being made. She consistently checked to make sure it was exactly as I wanted it, when I questioned the price being a bit higher then expected she checked and verified it was correct and didn't get an attitude or be rude about it. She deserves a raise. Well done Deja'nay
Only complaint is the gas station had stuff piled up all over the counter tops and that's the only place to sit and eat so I had to eat in the car. I get it is a gas station but the 5 bar stools and countertop is there to provide a place to eat for the subway guests. This is not her fault, she isn't managment (Maybe she should be 🤔) but if I would have noticed this before I ordered, I wouldnt have ordered and you would have lost my business.

Summary: promote the allstar and tell the gas station to clean there junk up.“

“This Subway is kind of tucked back more than other Subways, but their food is just as fresh!

It's not apart of a strip mall or any other store, which makes it stand apart for sure. Windows encircle nearly the whole lobby which is always completely clean. The employees are always very welcoming and greet with smiles.

Bathrooms are always stocked and kept clean. Oh, forgot to mention, they also have a drive thru!“

“Urmit is one of the best sandwich makers I have ever found. Exceptional care in building the perfect sandwich for me. Everyone entering the store is treated like family.
Priya is always there also and she and he make a wonderful team. They are my “A” Team and have my go to sandwich shop in Indy.
Steve Rossman“

“Good place for a light salad. It was hooked not a meager portion. It's still surprises me how expensive things got in the the last 6 years. Friendly guy. Let me leave my vehicle. To go find repairs for it when it wouldn't start after getting lunch.“

“Enjoyed the sandwich I feel Subway is making improvements with better selection of sandwiches and the quantity is more acceptable for the money your spending keep it going I typically stop there for lunch 2 or 3 times a month You're getting my attention “

“The gentleman at this location are so NICE!!!! I came in looking to get a TikTok pizza and before I could even say what I wanted he knew what I was talking about!

The pizza was delicious, clean and customer service was impeccable. I’m SO glad I live close to this location, they’ll always get my money! :)“

“Food was good however, the employee make our food was talking on her phone the whole time she was not paying attention to what I was saying she was putting items on my sandwich that I didn’t ask for. Just very rude and unprofessional in my opinion.“

“I had an app glitch with this store a couple days ago and even though it wasn’t the stores fault the wonderful workers there made it right. The worker Palkash and the other female worker there were so sweet and so kind to my son as well. This is a great location that I am happy to support and highly recommend them. 10/10 experience.“

“Stopped in after work an had decided to grab a ham and turkey sandwich which was I’m actually glad that I did. The atmosphere was terrific the young ladies had both personality and great customer service. The environment was peaceful which sometimes is good when your an adult. For store cleanliness it was beyond clean and I’ll also add pictures below.

Vegetarian options: They have the availability to make vegetarian options.“

“I've been to a lot of subways around the states. This is the 1st subway with the entire food covered. When I say covered, I mean the whole section covered. They do have microphones you can talk on to better be heard. It makes me wonder if there was a problem with customers wanting to jump the counter. I have no idea what I do know is that despite the plastic cover, the food was just as delicious as all the subways I've been to. Payment is a little complicated but not that bad. There is an ice cream to the left when you enter.“

“This location is actually inside of St. Vincent's Hospital, although you can access it from the outside of the building, as well. There was a good amount of seating available, the line was efficient, the employees were friendly, and the place was extremely clean. I felt very comfortable being there and will return the next time I am at the hospital.“

“I visit this particular subway every week, maybe once a week. I have never had an issue with any food, service or experience. Furthermore, there is always one lady working and that's it. No matter how busy or slow they may be, she goes above and beyond every single time and has a smile doing so every. single. Time. 5/5“