4.2
Good
237 Reviews
2701 South Range Avenue, Denham Springs
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“edit to update: i recommend loactions otger than this one.after talking to someone at corporate they acknowledged this manager and her development opportunities needs to be addressed. they did resolve the situation at the corporate level. We went there tonight for my daughters 16th birthday. there were 13 of us and we were fine with the 1 hour wait. There was an older man working there that stayed he could get us set in about 15. when he said something the the female manager about it, she told him NO that she already told us an hour. he was very he was visibly upset as we're supposed to be his table. We waited our time to be sat. the server came and took our order and when they came, she didn't remember who ordered what, (13 person party it happens). refill time on drinks count remember who was drinking what. none of our orders had their potatoes in them. they did bring us a plate of potatoes after we pointed it out. asked for silverware three times , it never came. so I minded my business and when it came time to pay, our drink orders were messed up and on each other's bills. I politely asked for the corporate number, telling her it was nothing against her , just the experience as a whole. she asked me what was wrong with the service. she went to get the manager, at this point I went outside. the manager came to the table very abruptly asked "what's the problem". when the tables explained she stated we got out potatoes. took one of the cash paying people and had the nerve to ask if they wanted their change. no apologies, no offers to do anything to amend any of the mistakes. and that's fine. it was the VERY NASTY demeanor she had when addressing the issues. WORST PLACE I HAVE EVER BEEN AND I SHOULDVE WAITED THE HOUR HALF AT SEIGEN. That one is where we usually go and ran way better. I half expect a nasty reply to this. Also they were supposed to give my 16 yr old some beignets, but those never got brought either. easily a $300+ 13top.”