Five Guys

$$ • Hamburgers, Hot Dogs, Burgers, Fast Food

1268 Riverdale St, West Springfield
(413) 306-5353


Take-Out/Delivery Options


Reviews for Five Guys

Horrible service. Ordered two milkshakes and waited 20 min to get it and guess what? They served all other people and not me even 4 people after I ordered and they served them and gave them milkshakes but not us. . We waited and waited and nope. Horrible service. Avoid this location. Go to another location.

honestly the worst Five Guys i have ever been to. the woman taking my order at the front seemed very tense and took it out on the customers, and was very rude towards me. my friend was ordering, who has a stutter, and i realize it takes her a while to speak but the woman at the counter should NOT be rolling her eyes and sighing while my friend is trying her best to speak. i ordered 2 drinks, and the woman charged me for three. she was also ASKING customers for tips, and full review

I'm afraid to know the real reason of why my burger had a strong odor of tobacco about it. It wasn't the bacon or an over cooked patty. Was it a dirty grill or something more fearful to imagine? I don't smoke and it legit smelled like an ashtray. I've visited multiple locations, but this was my 1st to WS and I'll never be able to get past the burger odor's bad memories enough to return here.

More Reviews(132)


Monday 11AM - 9PM
Tuesday 11AM - 9PM
Wednesday 11AM - 9PM
Thursday 11AM - 9PM
Friday 11AM - 10PM
Saturday 11AM - 10PM
Sunday 11AM - 9PM

Hours or services may differ due to COVID-19. Please contact the business directly to verify hours and availability.