Customers` Favorites
Customers` Favorites
“I've heard, and now I know ! This is Real Ice Cream . The Butter Pecan was amazing and the Chocolate Chip was just as it should be, phenomenal! Go getcha some!“
Customers` Favorites
“Not much to look at from the outside as shoppes go, but inside is where the magic is, and of course, what comes out to the customer---the tastiest, yummiest Italian Ice I've ever eaten. PLUS, the staff member who served us was just totally lovely. He let us first taste, and then met our request exactly. Served with a flourish and a beautiful smile! That was the best--thank you!“
“Updated: I’m amending my review due to guest recovery. The was an effort made to earn my business back and that does not go unnoticed. I appreciate the customer care and the help from the store leadership. I can only hope my feedback offered a teachable moment for the young people who you employ. Revised to 4 stars for the way my incident was handled afterwards. Thank you for assuming responsibility and being quick to resolve the issue.
ZERO stars if this was an option! I ordered using the Cold Stone app. They used GrubHub to deliver. It took an hour from order to delivery. Upon delivery one of the scoops was half melted and the one pictured arrived EXACTLY how you see it. No, we did not dive in and eat any first. It was completely melted and only half filled. It was supposed to be a kids scoop but instead we received a full chunk of brownie with no attempt of mixing in and a faint white liquid in the bottom I am assuming they were passing off as the ice cream. I hate this location. It looks like they did not place it in the cooler while waiting for the driver to pick up. Every time I say I will NEVER return I always go back and almost immediately regret it. To add injury to insult concerning this experience, I called the store and was passed on to another employee without warning after explaining in great detail. 2nd person said she was the manager, she appeared to be unknowledgeable on how to handle the situation and unwilling to offer a customer recovery resolution. She offered to look into it and call me back. When she did get back with me, she stated I would get a refund for the one that was completely melted. No apology that it arrived that way or not any remorse for one person having to go without ice cream while the other was able to indulge. I have no idea how this place manages to stay in business because they have the worst employees ever. Right across the street Rita's has staff in the same demographic and they offer excellent guest service.“
Customers` Favorites
“I unfortunately missed the names of the people who helped us tonight. The young man who took our order and served us was incredibly friendly and helpful and the young lady who rang us up was very friendly as well! I really appreciate the good customer service! At the end of a long day it really makes a difference to be greeted by smiling people.
I do wish there was a way to have a little more outdoor seating. ☺️“
Customers` Favorites
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“My experience with the Dessert Junkie was absolutely amazing. I had a catered event this past weekend. The setup was seamless, and the food was delicious. My guests loved how everything looked so appealing… did I mention delicious 😋. I will definitely call on the Dessert Junkie again. Thanks, Teressa“