McDonald's in Kalamazoo

“It's what you should expect from a well ran McDonald's. Only thing I would say needs improvement: fresher fry oil, cleaner playplace, and staff that are more attentive. Then again, it's McDonald's, so that being said this one is high tier mid.“

“Not really had a bad experience here, sometimes the food is a bit dry but it's not all the time. Or sometimes the burger or buns will be hard. But like i said overall good place to go considering the options around.

Parking: Not a huge parking lot but it's not small either.

Wheelchair accessibility: I think it is, but don't quote me I could be wrong.“

“Denisha was a wonderful manager and assisted me so efficiently and diligently when my order got messed up on my way to work in the morning and was able to replace it for me with no issues it's great to see a manager who actually handles the responsibilities well honestly this is one of the best McDonald's in the Kalamazoo area“

“Served me a raw burger and refused a refund.

I stop at this truck stop regularly, and I do believe being served the burger this way was an honest mistake.

After talking to Jeff, a new manager, he corrected the mistake and made me a new meal. He seemed very concerned and even stated that he is keeping a closer eye on the grill.

His eye contact and professionalism convinced me of his genuine effort.

Thank you, Jeff. I appreciate people like you, and I hope you keep training this standard with all of your employees.

I also appreciate the handshake.“

“I stopped on the other side of town the other day heading home and they got my order wrong. I stopped here to see if they could fix it without me going across town. The kind woman fixed my order without hesitation and saved me heading back the other direction.“

“Brandon was a great experience at this location. He was kinda and caring. And when I asked for my food fast he got on it. He treats his coworkers with loving and caring and they work together really good. I will be coming back because of him“

“Today, McDonald's entire experience from start to finish was outstanding. From the time I placed my order. I had it all, drink, fresh hot fries, and my burger in less than 6 minutes. It's easy to notice that the entire crew works as a team to serve their customers. I highly recommend everyone viewing this to utilize the mobile app. It has many perks, even the employees suggest using it for big bonuses.“

“This McDonald's location runs like a well-oiled machine! The staff does an excellent job keeping things smooth and efficient, even during busy times. Orders are prepared quickly, and the service is consistently friendly and professional.

The restaurant is clean, and everything operates seamlessly, making it a stress-free stop whether you're dining in or using the drive-thru. They truly stand out for their speed and reliability. Highly recommend this location for a quick, hassle-free experience!“

“I bring my kids here all the time for the play place. The place is a bit under staffed so wait times are a little long. The play place area is heated differently than the rest of the building so it can be a bit too hot or cold at times. Overall I like this place though.“