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“Standard fair for McDonald's. Quick time in the drive through with easy parking and plenty of spaces. I only received 2 napkins for 2 combo meals. We all know 2 is never enough. But quick and hot food made up for it. I could tell everything was fresh and had not been sitting around. The person handing food out the pickup windows looked like it was the worst day of their lives with no smiles, thank you or have a good day.“
“What an amazing experience I have had at this location! I am new from Missouri here, a manager at Best Buy and I know good leadership when I see it. Generally, I get off in the evenings and for the last couple of visits, ANDREA the Manager along with her small crew kill it, with less people than the Comstock Park location a mile up the road. Please, if our opinions matter, which I believe they do, get them at least one more person at night so they can supersede the excellent service already given with LESS people! Every night, Andrea is by herself up front and running the show in Drive thru with only 2 or 1 cooks sometimes in a location that is far more perilous and dangerous in comparison to Comstock Park. To all future customers, this is the place you want to go to for good service, amazing food, and quality personalities that makes one smile every-time. This McDonalds location goes above and beyond with their customer service, especially Andrea, Jacob and I believe Berta, who makes the most amazing sandwiches with patience and love. Give these humans a raise and a well-deserved pat on the back. This is what makes McDonalds, McDonalds! I am telling my whole family to come here in contrast to the heavily staffed yet rude Comstock Park crew. Thank you Andrea, Thank you Jacob, Thank you Berta, you guys make the extra distance worth it! Please give them more resources!“
“Alliyah the manager was absolutely amazing!!! Even when she had stated to a customer who was not pleased because of timing and something being wrong with her order. Alliyah stayed professional and apologized saying I'm so sorry I had 5 people call in and I am doing my best. The said customer had a horrible attitude and Alliyah said again I apologize and customer stormed off. She is busting her hump and with a fantastic attitude when she didn't have to be. 100 will be back just because of how amazing she handled this situation. 👏 you slayyyy queen!“
“There are some really sweet ladies working the breakfast shift at this location. Yesterday, 9/24/24, we were in the drive thru and the woman taking our order overheard my daughter asking for pickles with her breakfast items and I whispered to her "they don't have pickles right now honey" well we got to the window to pay and the lady says to me "I think we can get her some pickles" it totally made my daughter's morning and was such a sweet gesture. They didn't have to do that for her but the kindness didn't go unnoticed by me! Just wanted to thank her for being so sweet and happy when most people are still waking up and not always in the best of spirits! Thank you for going above and beyond.“
“I don’t know why the staff is so friendly at this McDonald’s, but I love this location. I love that it’s open 24 hours and they use both drive thru lanes and both windows, which it seems like most fast food places stopped doing after COVID. Quick, friendly service and I don’t tend to have issues with my order.“
“As of the last so many months (about 6 to 7 months since it's the closest home) this McDonald's has done very well by my wife and I. Our orders are always right now, the staff is super friendly every time, and they get the order done quickly even when there are a lot of customers. The only things that's lacking at least in my past so many times visiting is cleanliness. The drink area specifically is always a huge mess. With that being the only problem though that's pretty good compared to other places today.“
“Was a very quiet facility, but it was also very cold inside and drafty. there was absolutely no hello, How are you doing When you walked in the door. when the lady brought the food to my table she just said it down and walked away. Never said here you go have a nice day or anything very unprofessional for a customer service facility.“
“I usually have to prepare myself to go to this McDonald’s because the staff is so rude, I usually avoid this location because of that. Today I went for breakfast and the gentleman helping us at the drive-through was so nice. It truly made my day! Also, the food was served so warm that the butter had melted in the bag, was truly a different experience.“
“The food was okay. I mean it was fast food. It was hot and fresh when it arrived to my parking spot. Nothing bad to say about the service. And as far as the atmosphere, it's kind of located in industrial park sell more importantly, it was easy to get in and out of.“
“You are right Tianne(sp), your manager didn't even know that you were gone until I said something. I am sure that you know how clean the bathroom needs to be and you always wear your gloves and take them off when you have finished cleaning the bathroom the right way and then wash your hands before handling any food. You are a leader too Tianne so let's show them how it's done and let your manager enjoy working all by herself at the drive thru window. Let's go team Tianne!!!
Your faithfully determined McDonald's Google Reviewer,
Amber Zigterman 🌹 🎶 🦅
What?!? I LOVE Tianne's McDonald's!!!“
“This is an awkward McDonald's there is no human to take your order, only selfserv touch screens. There were four screens but only one was functional and it was in use. I waited for a turn to order for almost 10 minutes then gave up and went back out to the drive thru. The eating area also had 5-6 people sitting back near the bathrooms with plastic garbage bags of belongings and sleeping bags piled nearby, it felt sketchy.“
“Great quick stop at this McDonald’s location. The restaurant looked clean and organized, and the dining area had a modern setup with plenty of seating. Staff were friendly and service was fast, which made the visit smooth and convenient. Food was fresh, hot, and exactly what you expect from McDonald’s. Easy location to access as well. Solid option for a quick meal in Grand Rapids.“
“This McDonald’s has that best staff. There is a young man who is working the first window right now that is a complete joy. He is kind and respectful and so personable. He has big things in his future for sure with his amazing attitude. I’d tell Ronald McDonald himself to give that young man a raise!“
“Always clean and stocked. They follow the 2 minute rule, most orders are out within 3 to 5 min. Almost every order received is correct with customized items. They show that when a team comes together, things get done right.
Thank you for making our mornings better.“