McDonald's in Detroit

“This McDonalds on Grandriver and Schaffel was clean. The drive thru for once wasn't crowded. Because of the time. The wait wasn't long. I ordered chocolate chip cookies. And a large coffee. It cost 666. I was like the devil is not true. However the youngman was polite. The cookies were fresh a got the 13 pack. The coffee was fresh 6 sugars and 4 creams. Truly excellent service . The wait I believe was 6 minutes.??“

“Fast, fresh, hot food. Pleasant staff, which unfortunately is becoming less common than it should be, but there was a line for both of the kiosk 's and she actually called us over offering to take our order. This is also becoming less common and I appreciated her willingness to help and do it without making us feel like she was being put out or annoyed. I wish I had payed closer attention to her name. The dining room was also very clean, had no problem finding a clean table and there was a worker mopping the floor in the dining area and even though we offered to move he declined and patiently waited for us to finish to mop up under our table and the ones next to it.“

“The lunch crew I would hope to have around me in a zombie apocalypse just saying alive awake alert enthusiastic fast order correct bam that was the t when I was there they were handling that rush confidently and I appreciated it

Dietary restrictions: Depends on the restrictions they have a bunch of stuff so

Kid-friendliness: Just noticed I was incorrect on a previous response that asked if there was a playset- I saw today there IS! Kinda cool. It looked nice too and clean

Wheelchair accessibility: Yes“

“JusT like most Mcdees, most them seem to be about the same. Most of employee's seem ok working at this store witch makes thing's better for both us and they always have good coffee, not like other stores that find grounds in your Cup, i for oNe hate this action by far I'm hoOK Mcdees coffee for-sure .“

“I feel like I've definitely given this place a review before. I love this mcdonalds. Food is always hot. Fresh, and they get the line out quickly. Order is always right. They never forget ketchup, and this is the standard I judge other mcdonalds on. Thank you, guys, for never serving cold fries once in the ten years I've visited this place.“

“I stopped by late night doordashing tonight and let me just say Miss A!ntoniece is amazing here. She needs a raise she's very hard working and she goes above and beyond as far as her customer service. I'm really impressed someone give this kind lady a raise“

“The best breakfast sandwich I've ever gotten from McDonald's, the order got messed up and the eggs got left off, so we went back, and the person there was amazing, and made us an excellent breakfast.
Thank you so much!! We did have a great morning because of you. ?“

“The night staff is totally unprofessional and obviously don't know how to work drive thru let alone multitask. There was a line wrapped around the drive thru and no one responded on the head set to let us know if they are taking orders or not“

“They were kind, very fast paced, and clean. I had the food before I was done ordering it. I was lost and they gave me directions when the ddot bus refused to let me ride.

Wheelchair accessibility: Their wheelchair accessibility was well thought out.“

“I will say I got thee most respect and great customer service at this location this morning. Both ladies at the window greeted me properly and was smiling. Manager on duty, you did a great job leading a shift and doing your check ins as I can see because I received all 10 stars ? and I love to give great reviews when I receive good customer service because everyone wants to leave a bad review and never a positive review. I understand because I once was in that position & now I’m business owner and successful. Great job you guys“

“I only ordered a caramel frappe. I had a slight problem but the manager Dewan made sure I did not leave unsatisfied. I couldn't find my code for the Frappe and he made it happen and I was so elated. The service needs to step up the pace but that's not going to make me stop coming. they're doing the best they can and I liked it.. B-“

“My experience with this McDonald was absolutely amazing! From the employees who took our order to the employees who gave us our food! The employees were very polite, nice and just overall a warm welcoming atmosphere! Wish a lot of more service workers were like these employees at this McDonalds location! The date and time we went through the drive through was 2/19/2025 3:00pm so whatever crew was working was absolutely incredible!“

“I ordered on doordash and I had hair in my food. I called and spoke to the manager Brian and he replaced my food with no problem he has excellent customer service. I appreciate him not giving me a hassle at all which I did return the food because I haven't eaten it. Thanks for having good customer service and a good manager on shift appreciate you Brian.“

“The parking looks like a bomb exploded on it. I hit the drive thru late on Friday night a few weeks ago the person working that drive through window was pleasantly polite. I quickly received my drinks & then because they were a bit busy they had me pull up and over to park for a few minutes but when they came out with my food it was all correct and the fries were very hot & fresh! Perfect on a miserably cold night!! Good location 👌👌“

“Great staff, almost always fresh food and they keep the restaurant pretty clean! 👌 Good job, 8 mile Mcd's! 😁👍

Kid-friendliness: One of the few Mcd's that have the fun play place for the kids to enjoy! My kids grew up here, loving this place/location and they still do, years later😊“

“Ordered on the app to pick up, pretty easy to use. I went in to pick my food up but couldn't get back to my order to get the # they needed (it was the first time i used it lol). The manager working helped & she was sweet. The young kids working were nice as well. & bam! My order was complete & I was on my way. Thanks guys!“

“The wait wasn't long, and service was friendly and quick.

Parking: There is free parking, which is easily accessible for those in need.

Kid-friendliness: Restaurant has child-friendly food options and drinks.

Wheelchair accessibility: The parking lot to the entrance of the restaurant is easy for those with wheelchairs and other walking devices.“

“My con about this place is they need better customer service skills here because some of them had attitudes like they didn't want to work today or something.

My pro is my food was nice hot and fresh they customer service was good when I drove up to the window and his they greeted you like we are cool after how rude they were on the intercom like 5minutes ago.“

“We did app purchase. Food was made fresh and fast. Delived quickly to the car when it was finished. The parking lot was a bit dirty. But nothing to major

Dietary restrictions: You can customize your dietary needs on most of your order“

“They serve you very quickly! Don't even worry about the line! Very good service! As for the food, like in all McDonalds, only with the menu a little more classic!

Kid-friendliness: They don't have a happy meal but they do have plenty of options for children.“

“This McDonalds has greatly improved. Destiny was on the drive through on May 2nd around 7:45am. Her professional, poise, and communication be speaks of management and if she is not developed into a management in training program she will be stolen away at hire pay and better benefits. Maybe, she should go to community college part time and get her Associates Degree and go into a different career long term.“

“Years ago when I lived nearby this McDonald's was the worst McDonald's I'd ever been to. It's been about 8 years since I've been here and I happened to be in the area so I reluctantly went in to get something to eat while I waited for a friend of mine to show up nearby. I was pleasantly surprised. The staff is super nice food was hot and they even had a lobby attendant who came and cleaned up my mess for me and asked me how I was doing once or twice throughout my meal.

I don't know what changed but I will no longer avoid this McDonald's.

Update: Funny how y'all "all out" the shake mix every day 😂“