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Customers` Favorites
Customers` Favorites
“Excellent customer service. Best chai tea I’ve had! The gentleman working today was friendly and definitely understood the assignment of service with a smile and positive attitude. Will be back on our next visit to Grand Rapids!!!“
Customers` Favorites
“It’s so nice to have a locally owned coffee shop that serves freshly made beverages and delicious pastries. The owner and staff are super friendly. The seating is comfortable with areas for work and family. Even today there is a sweet family of 5 sitting on couches playing a card game together. ❤️ This is a great place to meet for business or pleasure.“
Customers` Favorites
“Wonderful and friendly atmosphere. Had an iced espresso with Miel and it was delicious. Just what I needed for a morning pick me up. Staff was very friendly and helpful recommending drink options.“
Customers` Favorites
“Very intentional in crafting their drinks and expert coffee roasting.“
Customers` Favorites
“i have always loved the bitter end. great products and atmosphere. this place has been at the forefront of my grand rapids experience since moved here 5 years ago. the family running this place is so kind!! also the bottled coldbrew is my fave!!“
Customers` Favorites
“Great coffee, cozy atmosphere and friendly staff“
Customers` Favorites
“The turkey Cran delight was DELISH-!!! and the team is always friendly“
Coffee Shops • $
Customers` Favorites
“The best! Great ice cream and friendly service. We love coming here for the raspberry chip cheesecake and more. Delicious. No need to go anywhere else when this is nearby.“
Customers` Favorites
“Anna’s House checks all the boxes. Great food. Great service. Great atmosphere. And when they make a mistake—because everyone does—they make it right. I’ve not had a bad dish there but am especially fond of the Southwest Eggs Benny.“
Customers` Favorites
“i love coming to grandville biggby because it’s an awesome experience every time i’m in here. all of the employees are great.“
Customers` Favorites
“Fast drive thru times and very hardworking team ❤️“
Customers` Favorites
“Wonderful staff! Family-friendly! Delicious food! Very reasonable prices!“
Customers` Favorites
“They are all always friendly and helpful. I love when I struggle deciding and they're so patient and may even suggest something. The food is best served here compared to any other branches. They have milk alternatives and no sugar options perfect for everyone. I wish they'd always have jalapeno cheddar bagels because those are my most favorite ones.“
Customers` Favorites
“AMAZING! The staff are always very friendly 😊“
“Could've given 5 starts but two employees took away from perfection. Tell them to smile and say"hi" or "how may I help you?".This week, each time I've walked in those two employees will NOT take my money, or order or even a nod. It's happened in numerous occasions. Only reason why I'm even leaving a review.Teach them customer service skills and I really don't want to hear them making Starbucks the fault of their error in pricing.“
Customers` Favorites
“A true Hidden Gem in Standale! My favorite place to grab a latte.The quality, in my subjective opinion, exceeds Starbucks, Biggby et al.Latte's are served nice and hot, numerous flavors to try and choice of milk & toppings.The sweets they offer are all only $ 2.25 and are scrumptious (I've tried nearly all of them)!Service is impeccable and both ladies are wonderful to chat with.They have a "frequent buyer" punch card and the prices are, on average, $2-3 less than Starbucks.My all-time favorite coffee shop and even if I didn't live close by, I'd be making special trips to come back!“
Customers` Favorites
“Staff are nothing short of AWESOME!!“
“I travel regularly for work, and I’m a regular Starbucks drinker. That being said, I’ve visited a lot of different locations from coast to coast, this one is by far the best, here is why… I cycled between a few different orders, but they are always consistent and always good. Their facility is very clean (I propose it often as a meeting place with colleagues/friends). Most important, their staff is incredible. They’ve taken the time to remember me by name (I know it’s on the cup), and truly take the time to look me in the eye and ask me how I’m doing or what I did this weekend (not just one of the staff, all of them). I wish there was a way I could highlight this group further, because they’re truly an incredible staff.“
“Caledonia D&W location gets 5 stars from me. This is the only location that gets my drink right EVERY TIME! Alexis is truly the best, she knows your name by heart and knows all my orders. They're very lucky to have her! Wish they had a little drive up window, but will always come here because of the service!“
Customers` Favorites
“This Dunkin' location is my preferred choice among the three in the area due to its consistently superior service. The staff is always attentive and efficient, ensuring quick and accurate order fulfillment, unlike the Jenison location on Chicago Drive. This morning, due to travel constraints, I was forced to use the Chicago Drive location's drive-thru, which resulted in an unacceptable delay. I opted to pick up my online order inside, specifying a frozen coffee with four extra pumps of caramel. Instead, I received a vanilla bean Coolatta and encountered rudeness when I corrected the error. Furthermore, the extra caramel pumps were omitted. Consequently, I visited my preferred Byron Center location, where I was immediately greeted and, after explaining the situation, offered a complimentary correction with a sincere apology. This exemplifies exceptional customer service! Thank you again!“
“I mobile order here frequently and never have any issues. The staff are always super kind and welcoming. My drinks are always made correctly and in a timely manner. Parking can be an issue depending on time of day, but most of the time I am able to park my car and run in to grab my drink(s) without issue. Love having this quick option in GR!“
Customers` Favorites
“I love this place! I love their healthy shakes and teas! I love the mocha cookie crumble, white chocolate raspberry cheesecake, s’mores, cookie dough, and a few others!“
“I go to this Starbucks literally every morning and Dixie knows my order by now and always gets it perfectly. She’s usually the only worker there and is always busting her butt and moving quickly with the line. Keep up the work superstar! And thanks for always making my drink perfectly ❤️“
“This is my favorite BIGGBY. Great staff, quick, and beautiful decor❤️“
“Like Biggby's. Wish they still had a larger tea selection. Drinking much less coffee these days. They have reduced their tea offerings over the past several years. Prices a bit better than Star....., but still seem high. We just buy less often as a result. Still a nice coffee shop!“
Customers` Favorites
“The service was very fast and the beverages were delicious“
Ice Cream Shop • $
Customers` Favorites
“Sooo yum! We had the best ever açai bowl and she makes them huge! Also, the owner who served us was super friendly and personable. We’ll be back!“
“I tried the Snores Frap today, it was amazing 😀😋 The staff is always accommodating, free spirited, friendly, and always w/a smile..“
“Best starbucks coffee in GR. Yes for some reason they really have the best coffee and service. Never a long wait and the order has been correct every order. This location could train the starbucks stand alone stores in customer service and how to make coffee:-). We drink a lot of coffee and have visited about every starbucks in the GR area and this location is awesome!“
Customers` Favorites
“This is my primary coffee stop - they are always fast and friendly. Even when busy the line moves quickly and they get the order correct. I've been coming here since it was built and do not have a single complaint (except for when semi trucks or work trucks part on the side road outside of it and block traffic, but that's not their fault!)“
“Friendly and comfortable. Always clean. Of course all their types of coffee!!“
“I have never had a bad experience here. I came in and ordered my drink today, it looked absolutely beautiful and tasted so good! I believe one of the ladies was training someone and she was very patient and kind to her. I wish I got her name but her positive attitude made everything so much better. Whatever she is getting paid isn't enough. Both seemed like wonderful people!“
“They had an issue with the card reader, and while fixing it decided to just... pay for my entire order even though it only took five-ish minutes to fix. They always work very hard and keep calm despite having a long lines and few workers. Both the drink and food I order are always hot and good. I love going there :)“
Customers` Favorites
“Honestly curious to know why the drive thru has been so slow lately is their training going on a shortage? I don't think you should have to wait 15 min+ for a coffee? Service used to be great here a few months ago but lately it is so so very slow. also it won't let me give them a one star on the review because I really don't recommend.“
“thank you so SO much to Sarah who put in extra effort on a busy day to make my coffee quickly <3 @ management do you want to hire enough people to train and make coffee efficiently? b/c that might help your employees not feel so stressed out that they have to apologize for trying their best with what they have.“
Recommended
Customers` Favorites
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“Shoutout to Kara ( I think that’s what she said) She makes it comfortable with my disability to enjoy a meal I went there after the crew flipped the chairs and mopped the floor but she still let me sit in the lobby and enjoy my meal Thank You“