Customers` Favorites
“The best place downtown to get coffee. amazing atmosphere with their indoor greenhouse, awesome pastries and fresh bagels made every day. They also have homemade soup often including home grown ingredients.“
Customers` Favorites
“I've been to all the Factory Coffee locations now, and I've never had a bad experience. Service is always amazing, kind and helpful, especially for a foodie/coffee nut like me who can be indecisive. Each atmosphere is a bit different, but I've been able to do work or meet with people at all of them- super cozy and modern. Food and drinks are great too! Espresso has been perfectly brewed everywhere I've gone, not sour or bitter, while maintaining a bold flavor. I love their fun specials too! (Baklava latte is RIDICULOUS). Im glad to have a go-to coffee spot in kzoo now!“
Customers` Favorites
“This place is a hidden gem! It is located away from high volume traffic and has a rustic, cozy vibe.
The blueberry peach muffins are to die for, service is quick, and the coffee is well worth the trip! There are artist markets and other fun events, too!“
Customers` Favorites
“This coffee shop is one of my top Picks! Great service and great coffee!!! I haven’t had a bad experience here and would highly recommend it!“
Customers` Favorites
“Everything here is perfect… the coffee, the breakfast items, sandwiches, desserts, the display, the staff. I always stop by when I am in town.“
Customers` Favorites
“I just had my first cup of Macciatto from Walnut & Park. A coworker decided to bless me with it. Soooo good and so close to where I work! I will be coming in very soon to receive the blessing on my own!! Thanks!“
Customers` Favorites
“Love everything about this place🥰“
Customers` Favorites
“The only store that consistently gives me exactly what I ordered I travel from the other side of town“
“Top notch customer service from everyone that works here! Maddie is such a sweetheart, willing to go above and beyond for the customers. I have always loved this biggby and recommend it to anyone I know!“
Customers` Favorites
“Best place too eat in Kalamazoo Breakfast , lunch. Staff is great always trying too please, food is best , changes monthly on specials I wish they were open for dinner👍❤️o“
Customers` Favorites
“Thank you Chris for hanging that awesome American flag on the wall at Westnedge , and the Michigan Flag at Gull road is even better very nice“
Customers` Favorites
“The boba was very refreshing“
Customers` Favorites
“The food was excellent and filling. We had a newer waitress but she was excellent and we liked her. I split my meal with another person in our party and we still had plenty. We had a large table in a corner by the window. I had such a generous portion of hashbrowns and I was so happy with it. It's was reasonably priced for the amount of food you get.“
Customers` Favorites
“Kyla and Kyli were super friendly and made our group great drinks!!“
Customers` Favorites
“Just stopped in. Just wanna thank the barista working tonight I didn't catch her name but she was really nice and generous. Took a sip of both coffees and they are the best mochas I've tasted from Starbucks. Hope she's working again when I come in next.“
Customers` Favorites
“Only the Best place to eat in kzoo.!!!“
“Everything here is perfect… the coffee, the breakfast items, sandwiches, desserts, the display, the staff. I always stop by when I am in town.“
“Everything here is perfect… the coffee, the breakfast items, sandwiches, desserts, the display, the staff. I always stop by when I am in town.“
Customers` Favorites
“Sweetwater's Donut Mill: A Delicious Blast from the Past!
As ex-locals who've been away from Kalamazoo for a while, revisiting Sweetwater's Donut Mill was like unearthing a cherished, delicious memory – and it was even better than we remembered!
The moment you walk in, the familiar, comforting aroma of freshly baked donuts instantly transports you back. The sheer variety is still astounding; from classic glazed and old-fashioned to their more unique and decadent creations, there's something to tempt every palate.
For anyone who grew up in or lived in Kalamazoo, Sweetwater's is more than just a donut shop – it's a nostalgic landmark. Coming back and finding it just as fantastic as we left it was incredibly heartwarming. The staff were just as friendly and efficient as we remembered, too!
If you're an ex-local like us, or even if you're just passing through Kalamazoo, do yourself a HUGE favor and stop by Sweetwater's Donut Mill. We'll be making sure it's not a forgotten favorite ever again!“
“I was on the hunt for a coffee shop that a) makes great coffee and b) doesn't have music playing! Why does everywhere feel the need to play music? Water Street Coffee - friendly, helpful and attentive staff. The shop itself was small, nicely set up, and best of all - no music. I came, expecting to take my coffee to go, and instead sat and lingered and then had a breakfast sandwich.“
Customers` Favorites
“This specific location is Theeeee main reason why I keep my business with Bigby as I’ve had many bad experiences at the Gull Road Location in Kalamazoo. I visit this drive through every morning and the service is beyond Elite and so so friendly!! I’d like to personally send a shout out to Terry and Kenna who are the driving force to why I keep coming back daily. These two individuals every single day go above and beyond and not with just myself but all customers. I work in Sales and have done so for 20 yrs and I’ve seen a lot of bad customer service and Terry and Kenna and the rest of the crew here are so genuine and deserve to be recognized for their efforts to say the least. I’ve become a friend to the workers here and they’ve become mine as well and that says it all. I’m a super observant individual and do a lot more watching than talking when in any business and whether big or small business it’s very evident to observe the quality by the actions of the employees and Terry and Kenna are beyond amazing at dealing with the busy rush with smiles on their faces and clear communication done in always a friendly manner. If I could rate the location and the workers here on a scale of 1-10 I’d give them a solid 20!! I will not even visit the Gull Road Location as it’s slow, the workers are extremely rude and not outgoing nor are they efficient in any kind of ways. I have had three incidents there that sealed the deal on never ever returning and the only reason I keep my business with Bigby is due to this location. Plus I love my favorite daily morning beverage and they even make it tens times better at Stadium Drive. I have been a customer since Bigby was. “Beaners” in East Lansing and used to visit daily to sit and do my home work and who would have ever thought that Bob would grow this into this great place. Hands down, Terry and Kenna exemplify the kind of employees any company should consider theirselves lucky to have. They should get pay raises lol and no they don’t know I’m writing this but in all reality the only reason I’ve stayed as I’ve unfortunately seen a drop in the quality of the workers with the younger generation being so so rude and I just don’t get it and cannot understand it….. almost like they take out the anger of having to work on the customers but NOT Stadium Drive. Hats off and Cheers to two young individuals with very bright futures ahead of them in whatever path they choose and the rest of the team as well. You guys rock and I’ll never stray from my friends I look forward to seeing six days a week every morning o my way to work. Top notch and hands down a great location. They deserve to be rewarded as they strive daily to be nothing less than great!!! Thanks guys and see ya tomm !! Your friend, Rob M:)“
Customers` Favorites
“I just stopped here after three years of Not having sweet water! I stopped in at the drive-through and Olivia was amazing! Her customer service was amazing and it’s hard to find that nowadays! She even was able to show me the difference between a yeast donut and a cake donut she was just fabulous! I couldn’t remember what donuts I ordered, and she even gave me the sheet of all the donuts that I had got! I will definitely come back when I have more chances! Thank you, Olivia 🫶🏻“
Customers` Favorites
“I order my coffee on the Bigby App so that I can cut my wait time down. I still have to wait inside because they never have more than one person making drinks and can never make a bagel in under 25 minutes. Ridiculous.“
Customers` Favorites
“Best coffee ever! My go to is an iced Dolce Le Leche with oatmilk. It’s the perfect pick-me-up.“
“Everything here is perfect… the coffee, the breakfast items, sandwiches, desserts, the display, the staff. I always stop by when I am in town.“
Customers` Favorites
“u love their lattes and the service and the people there“
Customers` Favorites
“Everything here is perfect… the coffee, the breakfast items, sandwiches, desserts, the display, the staff. I always stop by when I am in town.“
Customers` Favorites
“I didn’t get the gentlemen’s name but great customer service by the two gentlemen taking orders. They were smiling and striking a conversation with me and my youngest son. Way to go to those two guys. Thanks for making my day. My youngest even said mom that was great customer service. Keep it up.“
Customers` Favorites
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“For the record, theses guys have THE BEST drip coffee in town! They also have some of the best pour rovers in town. Not to mention the tea, the food, the staff, the vibe. If you haven’t been, you’re missing out!“