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Customers` Favorites
“I have a sister-in-law from Otsego that brought down the wonderful incredibly phenomenal blueberry cinnamon buns and I would highly recommend those best cinnamon roll I’ve ever had and now coming from Paw Paw to head to Otsego just to go there and experience more of their food. I can’t imagine if you pass this one up don’t and any opportunity you have be sure to go there ,You will not regret it.“
“Wonderful coffee shop with character. Very welcoming and kind people. AND great coffee drinks! The building is pretty cool too.“
“Amazing coffee! My first time stopping. I will definitely go back. The owner was friendly. We had a nice conversation. I highly recommend the cookie butter latte.“
Customers` Favorites
“I recently visited Factory Coffee - Frank Street, and it was an exceptional experience from start to finish. Factory Coffee - Frank Street offers a welcoming, modern atmosphere that makes it easy to relax, work, or catch up with friends. From the moment I walked in, the space felt thoughtfully designed, with a clean aesthetic, comfortable seating, and a warm, inviting energy.
The coffee was outstanding. Every drink was carefully prepared, rich in flavor, and consistently high in quality. Whether ordering a classic espresso, a smooth latte, or a specialty brew, the attention to detail was evident in every cup. The menu also offers a nice variety of options for different tastes, making it a great spot for both casual coffee drinkers and true enthusiasts.
The staff were friendly, professional, and attentive throughout the entire visit. They were quick to greet customers, happy to offer recommendations, and clearly passionate about delivering a great experience. Their service added a personal touch that made the visit even more enjoyable.
Beyond the coffee, the overall environment stood out. It’s a place that encourages people to stay awhile, whether working on a laptop, reading, or meeting up with others. The combination of atmosphere, quality drinks, and excellent service creates a strong sense of community.
Overall, Factory Coffee - Frank Street is a standout coffee destination that consistently delivers quality, comfort, and care. It’s the kind of place that quickly becomes a favorite local spot.
I would highly recommend it for daily coffee runs and relaxed productive work sessions anytime.“
Customers` Favorites
“The best place downtown to get coffee. amazing atmosphere with their indoor greenhouse, awesome pastries and fresh bagels made every day. They also have homemade soup often including home grown ingredients.“
Customers` Favorites
“I'm out of town and wanted to grab a coffee and breakfast before an appointment. Im so glad i stopped here. The barista was sweet and personable. I was estatic that they had vegan breakfast sandwiches. My sandwhich and latte was exactly what I needed.“
Coffee Shops • $
Customers` Favorites
“Everything here is perfect… the coffee, the breakfast items, sandwiches, desserts, the display, the staff. I always stop by when I am in town.“
Customers` Favorites
“This coffee shop is one of my top Picks! Great service and great coffee!!! I haven’t had a bad experience here and would highly recommend it!“
Coffee Shops • $
Customers` Favorites
“I really enjoyed the live music!“
Customers` Favorites
“Thank you Chris for hanging that awesome American flag on the wall at Westnedge , and the Michigan Flag at Gull road is even better very nice“
“The staff that were there this morning were absolutely amazing! 😍 They were working so hard busting their tails. My issue is everyone gets drinks in the am. It's one of the busiest times of the day. There were not enough staff available to keep up with the line. There were only 3 staff. As I was pulled up to the front a 4th arrived. However I suggest a minimum of 5 on staff after 630. That's when the school rush will start to arrive. Shout out to the awesome employees there this morning though! They did a great job and kept a positive attitude and didn't give up!!“
Customers` Favorites
“Best coffee ever! My go to is an iced Dolce Le Leche with oatmilk. It’s the perfect pick-me-up.“
Customers` Favorites
“Nice atmosphere to work or chat with friends. Coffee and homemade baked goods are 💯“
Customers` Favorites
“Kyla and Kyli were super friendly and made our group great drinks!!“
Customers` Favorites
“Best place too eat in Kalamazoo Breakfast , lunch. Staff is great always trying too please, food is best , changes monthly on specials I wish they were open for dinner👍❤️o“
“The people that work at this location are friendly and nice . It didn’t take long to get my drink . But your Staff at this location is always so friendly and nice . Very welcoming. They smile and talk to you like a person . They look you in the eye when they talk to you . Very respectful . You don’t always get service like that anymore . And I appreciate that the staff here does that.“
Customers` Favorites
“The only store that consistently gives me exactly what I ordered I travel from the other side of town“
Customers` Favorites
“Only the Best place to eat in kzoo.!!!“
“Top notch customer service from everyone that works here! Maddie is such a sweetheart, willing to go above and beyond for the customers. I have always loved this biggby and recommend it to anyone I know!“
“Amazing food and incredibly friendly workers. Everything is fresh!“
Customers` Favorites
“I've eaten here before and I had no complaints about the food but Victor is the reason for my post. THANK YOU so much for your amazing attitude and lively personality. Coming in as a delivery driver and being greeted by you set the tone for my day. Continue to be a light!“
Customers` Favorites
“I order my coffee on the Bigby App so that I can cut my wait time down. I still have to wait inside because they never have more than one person making drinks and can never make a bagel in under 25 minutes. Ridiculous.“
Customers` Favorites
“I randomly decided to stop here on my way back to Marshall from Kalamazoo the other day with my son. I always see it but never thought to stop. I’m so glad I did because the daily specials were cheap, the food was great, and the service was kind. Great cup of coffee as well.“
“great service it'll be a regular stop now“
Customers` Favorites
“Great service and real home cookin’ in an AMAZING atmosphere with turquoise jewelry for sale! What’s not to like. Recommend a stop when you are in the area. Will be back.“
Customers` Favorites
“Came here to grab coffee and breakfast. Drive thru line was long, so I went inside. There were 3 people working (from what I could see), and all 3 of them were on top of it. Drive thru line was constantly moving, they were polite and took my order inside quickly. Friendly, fast service. 10/10 would recommend this Biggby. I ordered a 24oz Mocha Mocha (?) and a sausage egg and cheese bragel on an everything bagel.“
Customers` Favorites
“Barista Stella is amazing! So friendly and gets our order right every time! We will Definitely be back!“
Customers` Favorites
“This donut shop was fairly busy during my visit, but the staff was still attentive and friendly. It’s a nice place that feels a tad old fashioned inside, but the prices were great and the donuts excellent. I got a few different types to go, and they all tasted great. The pistachio muffin was probably my favorite, but the apple crumb was also delicious. I can see why the place is so popular. It’s definitely living up to the hype.“
“The parfeits, shakes, energy bites and drinks have helped me in my getting healthy life style“
Customers` Favorites
“The boba was very refreshing“
“I was on the hunt for a coffee shop that a) makes great coffee and b) doesn't have music playing! Why does everywhere feel the need to play music? Water Street Coffee - friendly, helpful and attentive staff. The shop itself was small, nicely set up, and best of all - no music. I came, expecting to take my coffee to go, and instead sat and lingered and then had a breakfast sandwich.“
Customers` Favorites
“Just stopped in. Just wanna thank the barista working tonight I didn't catch her name but she was really nice and generous. Took a sip of both coffees and they are the best mochas I've tasted from Starbucks. Hope she's working again when I come in next.“
Customers` Favorites
“I wasn’t able to catch his name, but the man that helped us was so kind! He payed extra attention to us, got us water, and gave us some free donuts as we were leaving. He was so generous, and I will be returning later to hopefully give a tip and catch his name!“
Coffee Shops • $
“Stopped in for a yummy snack on break today and it was delicious,I’ll definitely be back for more!!“
Customers` Favorites
“Plainwell is my hometown go-to Starbucks and while not all the baristas go above and beyond at this location, one tends to stand out. Barista named Shelby is always friendly, knowledgeable with different drink recommendations and an overall hard worker who tends to work circles around the others who seem to be catching up on daily events and gossiping about other customers. I frequent Starbucks locations coast to coast due to work and I can only hope Starbucks realizes what a gem they have in Shelby.“
“Top notch customer service from everyone that works here! Maddie is such a sweetheart, willing to go above and beyond for the customers. I have always loved this biggby and recommend it to anyone I know!“
Customers` Favorites
“Baristas are always helpful and kind! A friend and I went through the drive thru yesterday and when we got to the counter to pay, the barista told me it was on him. He had heard me saying I was having a terrible day and wanted to make my day with free coffee. It was so sweet & unexpected!“
Customers` Favorites
“I had a great experience at this BIGGBY! I normally lean toward other chain coffee places, but in trying this Biggby found it to be very good. Lane who was working the drive thru was super helpful and recommended the Butter Bear, and it was delicious. I really appreciated the friendly service and great recommendation. I’ll definitely be getting it again!“
Customers` Favorites
“We popped into Bagel Beanery this morning and wow — fresh-baked bagels and coffee done right! Their selection of bagels alone? So much variety and flavor. The atmosphere felt warm, local and genuine — just the kind of spot we love highlighting. If you’re looking for a great start to your day in town, this place is a must-visit. 💙“
Customers` Favorites
“This is the place to Go nuts for donuts!! Wendy was The Best!!“
“Everything here is perfect… the coffee, the breakfast items, sandwiches, desserts, the display, the staff. I always stop by when I am in town.“
Coffee Shops • $
Customers` Favorites
“Everything here is perfect… the coffee, the breakfast items, sandwiches, desserts, the display, the staff. I always stop by when I am in town.“
Customers` Favorites
“First timer! Great customer service and the drinks were delicious! Can’t wait to go back, especially for the mango jelly!“
“great service it'll be a regular stop now“
Recommended
Customers` Favorites
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“This is THE best Biggby!!!!!!!! And trust I have been to A LOT of Biggby's all over the state!“