3.9
Good
141 Reviews
5311 South Westnedge Avenue, Portage · 11.64 miles
Customers’ favorites
- Jamaican Jerk Turkey Combo
- Grilled Chicken Breast
- Submarine Sandwich
- Hook & Ladder
“Yesterday we recently visited Firehouse Subs on Westnedge Ave in Kalamazoo to celebrate our son’s birthday, his choice and it turned out to be a nice experience. He had been wanting their subs for a while, so he was especially happy we went. We dined in and the atmosphere was standard, clean, casual, and comfortable. The food was as expected and consistent with what you’d expect from Firehouse Subs. What really stood out was the service. The staff was friendly and attentive from the start. When we mentioned it was our son’s birthday, they acknowledged it and were very kind, which meant a lot to him. They also brought our food directly to the table, which was a nice touch. One small moment that stood out was when I asked an employee the name of the movie playing on the television. She kindly offered to change it, even though I just wanted to know the name to watch later. It was a thoughtful gesture that showed great customer care. Overall, a simple experience, but meaningful to us and we’d definitely return.”