Starbucks in Burlington

“This place made my day!!! I was on the phone for an hour with Starbucks customer service trying to get help with a technicality that wasn’t allowing me to use my birthday reward (which is today). I kept getting the same frustrating “reading from a script” answer that makes you feel like you’re in the Twilight Zone. But then I called my local branch and Karina (hope I’m spelling her name right) answered and helped me in less than a minute!! She completely turned my sour experience around. Starbucks you need more people like her! People who value customer service and hospitality above everything are always going to have my business. I hope she is well rewarded!“

“Just wanted to let it be known that the young man working today at 4:06pm did an awesome job. He was working all alone and had a line and still took his time on my order. I just want him to know i appreciate him for taking time making my order, even when it messed up he made another drink and made it right. Really great customer service.“

“Ordered ahead while on my way to an out of town appointment. Got there and my breakfast sandwich was ready, but I waited 10 minutes for my drink. By then, my sandwich was cold. Not sure what the hold up was for the drink as there were over 10 employees behind the counter, but only one poor employee making all the drinks. Perhaps the overly efficient sandwich heater person could have helped the drinks catch up to the 12+ (I counted)cooling sandwiches cooling off on the counter. Won't be returning to that location.“

“We just received the best service and quality in our products. I know that sounded mechanical, but that is because it was perfect!To the employee that was standing outside in 37 degree weather, to the pleasant greeting full of Good Morning to you, We are glad you came to this Starbucks!Kudo’s to this location!“

“A Cup of Memory & Magic

Walked into Starbucks and without thinking twice, I ordered my all-time favorite: Mocha Chocolate Chip Frappuccino. It’s not just a drink for me it’s a memory.

I first had it back in 2022 at the University of Illinois, introduced to me by someone who meant a lot..my ex-girlfriend. Ever since then, it’s been a comfort flavor, a little sweet reminder of good times and warm people.

This time, I shared the experience with my cousin visiting from London for the first time. Watching him love the same drink made me smile like passing on a little memory wrapped in a Starbucks cup.

Whether it’s your first time or your hundredth, sometimes it’s not just about the drink, it’s about what it reminds you of.

Thank you, Starbucks baristas for being a small part of so many big stories.

– Abrar“