“Food and drink was good. The wait was longer than a typical chik fil a visit (this was my first at this location so my comparison is to the others I go to on a regular basis) for a two item order (one of which is pre-made) and the other was a drink. Otherwise, I'm sure this is a fine chik fil a.“
“I would just like to thank Bri at CFA. I ordered for Carryout and when I got to work my entree was incorrect and I was unable to eat it. I decided to call them bcus I was going to ask if I could be refunded for the entree only. But Bri went above and beyond and brought me the correct item to my job!! I’m less than 10 min away and I wasn’t expecting that at all, I appreciate her so much for that. That really made my day. Thank you Bri and CFA!“
“This is one of the best KFC. They always try to make it right for me and I am pretty sure. They do it for all their other customers. Nothing that they did wrong. Just that when they're busy and low on certain items. They'll compensate to make it better for you as a customer.“
“10+ years of eating tenders, as a Cornelius local, anytime there is a discrepancy with my order it is handled in the most professional upstanding matter by the younger staff, They’ll check my ticket they’ll see if there was a mistake made and if so, they will correct it or inform me that the order may have been put in wrong and typically because I’m well known and give a lot of business to tenders as a courtesy. They correct the mistake either way.Today I was in shock when my order was brought to me By one of the older service members….. and I addressed that there had to have been a mistake with my milkshake, Instead, checking the ticket to see if there was a mistake, I was just told that I made a mistake and ordered Incorrectly…. With an attitude. Although I input my order verbally, and the staff is what puts it into the computer. So I don’t know how I could’ve made this mistake. Instead of offering to look into it, she hands me my meal, and I drive off, Disappointed with the The customer service I just received, That is nothing like the customer service when pull up to every single time I come to this establishment.After checking my ticket, I find out the entire order is wrong, The food that’s in the bag is not even what’s on the receipt.Tenders and PDQ family, My heart hurts to know that PDQ is gone now, but please do Better to your longtime customers and veterans. The younger generation is leading a better example in customer service.Kudos to all of the younger generation that is working in tenders today because y’all are why I come back, And will continue to come back.“
“I have been to this Chick-Fil-A so many times in the past year, and they always make the best food. The employees are very kind and get your order done in about 5-10 minutes depending on how big the order is. The food is amazing, and cooked great. They have a huge menu with different sandwiches and you can easily customize your sandwich, salad, or whatever you decide to get. Their dine in, take out, and drive thru are always the best experiences ever and the employees make my day. If you are looking for excellent customer service, very fast preparing food time, and great food, then I highly recommend this Chick-Fil-A.Vegetarian options: They have a gluten free bun option in the CFA app, and you can also take the cheese off the sandwich.Parking: Plenty of parking, and a big parking lot.“
“Our experience at Chick-fil-A in Lake Norman for our three-year-old's birthday party was fantastic! The staff and manager were amazing, and the kids thoroughly enjoyed the play area. They went the extra mile, ensuring our return and even provided complimentary items. We are truly grateful for their outstanding service!“
“Well, everything I wanted they were out of. They don't even sell biscuits. Said they were coming later. After thinking about this I think they didn't want to make something because it was a little after 8 pm when I got there. Their prices are high for what u get.“