Customers` Favorites
Customers` Favorites
“From the warm and enthusiastic welcome to the all important “thank you for coming” Over the falls proved to be over the top. Our server was professional and engaging. He took the time to guide our choices through explanations and recommendations. I had the Pesto Parmesan flatbread with added chicken. It was amazing. The presentation was art and the flavors were oh so good. My husband had the Beef of Weckzel, which is one of the most popular. He raved about it. It was served on a warm pretzel roll with horseradish sauce and a warm au jus. My father in law had a pastrami sandwich which he loved, and my sister in law chose the Cobb salad. It also had an artful presentation. \nThe ambiance was inviting and charming. We will definitely return on our next trip to Wake Forest. A fabulous find. Thank you to the staff.“
Customers` Favorites
“First time dining- everything was amazing. Service was great, staff was so friendly! Why have we waited so long to come here!?! Seafood stew was amazing! Beet salad was too!!“
Customers` Favorites
“Always great food with outstanding customer service at a terrific affordable price. Have been many times over the years!!“
Customers` Favorites
“Great food and environmental“
Customers` Favorites
“This place has a lot to offer and has a lot of potential BUT, the order area was not clean and staff that was behind the counter was sloppy, they were eating, on their phones and looked like they were on a break. If this is what is going on in lobby what is happening in the kit hen areas?“
Customers` Favorites
“Great cafeteria style food. Tried the chicken & pastry. HUGE serving! Delicious and had to carry a bunch of leftovers home. Took home a brisket sandwich for later. It was outstanding! Highly recommend it when it’s on the menu!“
Customers` Favorites
“Autumn was great!“
Customers` Favorites
“On 7/6/2024 Saturday at approximately 11:15 p.m. I took my guest to dinner at Carolina Ale House located at 11685 Northpark Drive, Wake Forest, North Carolina 27587. I went to the restroom and saw the restroom was filthy with water all over the floor and sinks, along with toilet tissue on the floor in the stalls. When I finished using the restroom I reported the filth issue and requested to speak to the manager. The manager was a female of dark color, standing about 5 ft. 5 in. tall, came while I sat with my guest. I told the manager the restroom was atrocious with water all over the floor, which splashed on the back of my leg walking to the stall, and that it was a lawsuit waiting to happen. (Slip and fall hazard) The manager responded saying " I went in the restroom, it was fine, and no water got on me", making the issue about herself instead of the public safety. I said "no establishment would ever consider those conditions acceptable, especially with that amount of water on the floor". The manager rolled her eyes and said "well it's fine, it's been cleaned up". My guest then went to use the restroom and returned asking the manager "how is it that you consider that restroom okay, especially when there is a lady in there using a squeegee for all of that water on the floor?". Displaying annoyance, the manager stated "we don't have time to serve people and clean". My guest and I then asked the manager to understand that due to the stereotypes about African Americans in management, she should have a higher standard for herself and her establishment. But as an excuse to dismiss the complaint, the manager began yelling at my guest stating that the race card was being used, and then she walked away. I asked the manager her name and she said "you don't need to know my name". I stated to the female bartender that I'd stop coming to this restaurant because twice I had an issue with my salmon, a bug in my food, and that I'd only came tonight to get my guest something to eat, since it was the only place open after 11:00 p.m. close to where I lived. And as I spoke to the female bartender, I saw that manager at the far right of the bar angrily looking at my guest and I as she spoke to several of her coworkers. Then as me and my guest discussed our menu options, the male bartender came and told us the manager told him to refuse our meal and tell us to leave. After my guest and I left, I'd returned to retrieve my phone charger plugged up at the bar and to use the restroom, and saw that the restroom was still in the deplorable condition that I'd reported earlier. I decided to take pictures and a video recording of the restroom. Then shortly after, that female manager came into the restroom, two large security men with her, and told me that I had to leave. Good customer service practices generally encourage transparency and accountability, which includes providing the manager's name if asked. Refusing to give a name might reflect poorly on the establishment's commitment to customer service and might be seen as unprofessional. This manager's lack of concern, low standard and dismissive attitude toward myself, my guest, and public safety in the Carolina Ale House restaurant, completely shows that she is not management material. Unfortunately, it also reflects poorly on the establishments' commitment to customer service and taints the Moshakos family name, owner of the LM Restaurants, Inc. Furthermore, due to that ordeal, I will not recommend any person to Carolina Ale House.“
Customers` Favorites
“service tonight 4/25 is very rough. I understand it's a busy night, but there is absolutely no need for the assistant manager to get an attitude, when he rang up the wrong item. (ordered large drinks, he rang up large fries. didnt notice until after we paid) when asked where the large drink was, he got an attitude and said that we didn't order a second drink. I've had countless good experiences here, ans will continue to come back. BUT, just because it's busy, there's absolutely NO reason to get an attitude with customers. especially when you're in the wrong.“
Customers` Favorites
“Honestly the food is amazing. Ive never had food that good.“
Customers` Favorites
“Was expecting it to be rich and snobby being that it is at a golf course. I don't fit in with those people. The clientele was an older crowd, dressed nice, and I am not that. However, after a few minutes, I became more comfortable and didn't feel like I did not belong. The breakfast food was everything southern. Unhealthy and totally delicious comfort food. My picture is of the chicken biscuit. I will be returning! Thank you Moe for being awesome to me on the phone and Makenzy for being a nice server.“
Customers` Favorites
“Love this place! Friendly people great bar and food!“
Customers` Favorites
“Amazing food!! Highly recommend!“
Customers` Favorites
“Great food selection with great prices“
Customers` Favorites
“My husband and I visited Grandma's Diner while visiting during the Thanksgiving holiday with our family. We found this establishment to be pretty darn good! We were served well and the food was delicious and hot. I'm a stickler when it comes to cleanliness and I found the restaurant to be clean along with the bathroom. The prices were not bad which is a plus. When we visit again we will definitely stop by and grab breakfast 🙂. I give Grandma's Diner a five star rating. K.Church“
Customers` Favorites
“Great breakfast and friendly staff“
Customers` Favorites
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“Best burger ever and so is the quesadilla“