Customers` Favorites
Customers` Favorites
“On my recent week long visit to Waynesville my wife and I dined at Birchwood on two occasions. The first time was on our arrival before checking in to our little cottage on Shelton Street. It was around one o’clock and we were greeted by the hostess and decided to avoid any wait, and be seated at the bar. We received excellent attentive service there and we thoroughly enjoyed our food and beverage. My wife had the Steak Soup and the Beet Salad, and I had the Burger. Everything was delicious. On our last night (Wednesday) we decided to make a reservation for 7 PM and sit at a table. Upon arriving we made our way through the line of folks without reservations to the hostess desk and waited and waited as apparently the hostess is responsible for clearing and cleaning tables and not dedicated to hosting. First sign of “front of house” issues and short staffing. Upon being seated (front right table for four) we were eventually greeted by our server, Jacqueline who apologized for the delay and took our drink order. Drinks were excellent. We then ordered asking to split the Angus Ribeye entree and requested a salad to also share. The time went on and on, and after awhile whenever our server came within my sight to nearby tables, I would wave or try and catch a glance our way, but there was no attention paid to us. After an hour of being seated I got up and walked towards her questioning with my arms and asking at least to bring us our salads? She assured me “it’s coming “….Sure enough someone brought our entree…. and then our salad arrived. This totally ruined the evening. You would hope to entertain your salivary glands at dinner, not create stomach acid due to poor service. Short staffing and poor “front of house practices. I’d give it a 3.5 rating until they fix their issues. Food I’d give a 4.75!“
Customers` Favorites
“Delicious breakfast! Will definitely be back“
Customers` Favorites
“Excellent food and customer service!! You will not be disappointed!!!“
Customers` Favorites
“My favorite place to eat near Clyde, Waynesville, canton, nc. gluten free offering?“
Customers` Favorites
“{{restaurant.reviews}}“
Loading...
“Love the wonderful southern cooking. Excellent service and friendly staff.“