Italian · $$
1 Terra Rustica Ristorante Italiano
550 North State Road, Briarcliff Manor
- Take-Out
- Delivery
Customers’ favorites
- Gluten-Free French Toast
- Zucchini Fritti
- Seafood Pasta
- Penne Vodka
“We took my husband and dad out for Father's Day looking for a wonderful time. With any holiday you know it's going to be busy and we anticipated some wait of course. Boy we were left more than disappointed with the overall experience with this restaurant. We had a reservation on the deck, but after being initially seated inside, my husband mentioned the outside status and we were gruffly seated to an outside table. The menu looked delish and we ordered some mimosas which the waiter said came with the specials. We got the drinks right away but had to flag down our waiter to place our breakfast order. Everyone around us got bread and olives and when I asked if we were getting it he said it just for lunch, but it was brunch! Everyone around us who came before us is getting their meals and we are just sitting there. We didn't get our food until over an hour later and mine and my dad's order was incorrect. When I got up to mention this and speak to the manager, to add insult to injury the manager can't show his face, he sends another waiter to talk to us. The waiter apologizes on his behalf and says that in order to make us happy we will be comped for my dad's and my meal. We say thank you and tell him we feel horrible he was to be put in this position. We get up to use the bathroom and get things going with the check and the waiter hands me the bill. The manager is standing right there. I see that there is a charge for the Mimosas. At this point I am really upset and I say "You said that they were included". The manager then rudely gets in my face and says "No, no, no. The drinks are Not included today". I tell him that the waiter told me so and he says no again. I then give him a piece of my mind of the whole experience and how it put a damper on the whole day. To this he curtly says " We are busy today miss, good day". This place has the potential to be excellent with the right manager and staff. To be disrespectful this way and then on Father's Day to boot was downright awful. Be a man and own up to making a mistake, don't send another employee to make things right.”
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