“Our family was on the way to lights on the lake. We decided to grab some coffee and donuts while enjoying some Christmas lights. It was 20 minutes before closing and they put a fresh pot of decaf on for us. Read off all the remaining donuts/munchkins they had left for the day. Very personable and friendly. They thanked us for our business and told us to have fun at lights on the lake. This is our go to Dunkin in the Cicero area.“
“This location (Cicero) does their best every time! They are fast, courteous, and accommodating. The inside is clean and comfortable. Nice spot to relax and eat inside. Drive-thru can get busy, so check your order before pulling away as mistakes can happen. Sometimes inside is closed due to being short staffed.“
“I absolutely love this Dunkin. The only reason I'm doing 4 ⭐ is my morning regular works are the best, but when there off I get 2 new girls not sure if names but have bottoms of hair dyed. I get my same order every morning for years. When you get a ice coffee and ask for sugar you can still see the sugar at the bottom of your (Clear) cup. So when I ask for extra sugar even though they stir quickly 3 times it's still there. I had nothing in my cup straight ice coffee. So I ask them at drive thru can you plz add sugar thee is none in here. She said I did put sugar in I said nope you would see it she goes I stirred it. I said can you plz just add more sugar. Still nothing so I go in and hear them talking about me as I'm waiting to return my plain coffee that I asked for Xtra sugar. Girls saying I added sugar and she was like no add sugar. I told her I stirred it up seriously. So I just so happened to be given the "Manager" and I said I'm glad I'm the talk of the hour can I have a new coffee and I explained my order, Mind you that's all I said and she goes they aren't talking about you. Well then I'm the only one who didn't get sugar in the coffee cause the order in front of my was just food. Needless to say 2 young girls and manager were very unprofessional and the manager needs training in additude classes. Very rude!!“