Dunkin' Donuts in Oswego

“Would like to give a huge shout-out to the girl that was on tonight at the Dunkin by the college 🙏 especially with the issue I had with the app ... I was in such a hurry and was trying to get home after working almost 10 hours,and she still helped when she didn't have too .. I think her name was Liv? if not I'm so sorry I didn't hear it correctly... I appreciate you and your patience and understanding ❤“

“We walked in during what appeared to be peak hour — somewhere between 8 and 9 AM — and placed our order for sandwiches and coffee. Our food came up fast; we heard it called out almost immediately. The drinks, however, never came. Two customers who walked in after us ordered, received everything, and left while we were still waiting.

When we flagged it down, staff apologized and remade our drinks on the spot — and then my wife noticed two drinks sitting quietly in the mobile order pickup area that turned out to be ours as well. They apologized again and sent us off with the extras.

The takeaway: walk-in orders during the drive-thru rush can slip through the cracks, so keep an eye on the counter.

Drive-thru is clearly the priority here — I even got pushback for photographing the trophy they earned from corporate for drive-thru excellence. No exaggeration.

But that priority shows. This location runs like a well-oiled machine from management down, with every staff member knowing their role and executing efficiently. The drinks were great, the sandwiches came out right, and they made things right without hesitation when something went sideways.“

“I go through the drive thru everyday around the same time for a regular order-on-the-go. There has been several occasions when the staff will bring me my order while I’m waiting in line so I can get on my way!! The coffee is always delightful especially during pumpkin season. Great way to start my day!!“