Dunkin' Donuts in Oswego

“We walked in during what appeared to be peak hour — somewhere between 8 and 9 AM — and placed our order for sandwiches and coffee. Our food came up fast; we heard it called out almost immediately. The drinks, however, never came. Two customers who walked in after us ordered, received everything, and left while we were still waiting.

When we flagged it down, staff apologized and remade our drinks on the spot — and then my wife noticed two drinks sitting quietly in the mobile order pickup area that turned out to be ours as well. They apologized again and sent us off with the extras.

The takeaway: walk-in orders during the drive-thru rush can slip through the cracks, so keep an eye on the counter.

Drive-thru is clearly the priority here — I even got pushback for photographing the trophy they earned from corporate for drive-thru excellence. No exaggeration.

But that priority shows. This location runs like a well-oiled machine from management down, with every staff member knowing their role and executing efficiently. The drinks were great, the sandwiches came out right, and they made things right without hesitation when something went sideways.“

“I go through the drive thru everyday around the same time for a regular order-on-the-go. There has been several occasions when the staff will bring me my order while I’m waiting in line so I can get on my way!! The coffee is always delightful especially during pumpkin season. Great way to start my day!!“

“Today going to work I stopped like I normally do I order a pumpkin signature latte I don't like a lot of whipped cream I also got a mango pineapple green tea refresher,I finally got some one who made it perfectly so I want to thank you and give you recognition so delicious I appreciate you putting the effort in making it perfect you made my day way better today oct 7th 2024 at 1:20 pm thank you so much ❤️“