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“It's been a great feeling to come to Tim's Hortons of western New York. The staff did an excellent job over the years getting the right donut and give us chili perfectly. I missed going to Tim's Horton's and I'll be back someday.“
“I had a great experience at Tim Hortons today. I accidentally spilled my coffee in my car, and one of the employees was very kind and helpful. He quickly brought us napkins and even replaced the coffee without hesitation. Excellent customer service and a great attitude. Thank you for your kindness!“