“I fought even trying for years because of their politics, but once they toned the hate down I gave it a try and I do love it a bit. I don't care for the fries, they tend to be dry & bland. But the chicken is another story. Love the nugs & sandwiches, but the sauce is what makes it to be honest. That chick fil a sauce is unbeatable. This particular one: the staff has always been nice, never an issue. There can definitely be a wait at times, but that's due to them being swamped, & they actually do a good job of keeping up under the circumstances. Other times it's empty. Depends on travel days & times. Usually pretty clean.“
“Great chicken sandwiches. Sometimes they do run out later in the day, but that must show that they are good and many people order them. They have been dealing with technical issues, but once they work out the kinks in the new building, I am sure this will be a great place to eat.I also enjoy the Mac & Cheese and Mashed potatoes and gravy.“
“I had breakfast here a few times. I ordered from the kiosk each time.The first time the staff brought it right to my table on a tray. The other times they were more concerned with the drive through orders and didn't seem to care as much about people who walk in. They put my order in a paper bag and set it on the take out shelf when clearly I ordered dine-in. Pay attention to details please.“
“This Arby’s is honestly a 10/10. The fast food in this area is very poorly managed and staffed, but this Arby’s is a well oiled machine. Everything is always hot and fresh, even if you have to wait a few extra minutes (which I don’t mind if I’m getting hot food). The staff is extremely friendly and they are so efficient. Even when they are under staffed they are working better than the fully staffed McDonald’s down the road. Arby’s is a bit more pricy than other fast food restaurants, but it’s seriously worth the price when you are in Herkimer. The other restaurants are really that bad.“
“Jennifer, I believe a shift manager, went up and above to make sure everything was corrected after a new employee mishap. (Wrong order and wrong dollar amount) I feel this lady goes above and beyond her job description and title and definitely should get a well deserved raise.“
“Can be hit or miss. Sometimes I really crave subway and it hits the spot, other times, it is honestly really bad. When it’s bad, the sandwich is soggy instead of toasted, and it has way too much sauce on it. Their chocolate chip cookies are always good and make a good addition to the meal.“
“The food is always good but this location often forget items that I ordered or forgets to take things off my order such as onions or beans, etc. The woman that take the orders with the dark hair (sometimes colored), sounds like she doesn’t want to be there and is a mood burner. She never has any enthusiasm. Just blah & very rude.“
“The food was good the service was good the only thing I wish they would do with this Kentucky fried Chicken building is to remodel it they do need a new one they had plenty of chicken fries gravy mashed potatoes please if anybody sees us review have them put up a new building cuz this one is way out of date they need a new one but all in all the experience was good“
“I couldn't find the sub my kid always likes online or on the app, so I called to ask. Not only did they say they could make it, they took my order right then, and it was ready within 10 minutes. Love the friendly and accommodating staff, and made my kid's day! They did a great job making it; he said it was delicious!“