McDonald's in Akron

“Mcdonalds is hit and miss on the service and quality of food... I will always love McDonald's food. But sometimes the food is a mess or made wrong and more often than not some of the restaurants have people working for them that shouldn't be working in customer service. This isn't so much the restaurants fault but it makes a difference. This particular visit at this McDonald's was awesome and the young lady taking the orders had a friendly demeanor. The food was done super quick and the people handing it out were nice as well.“

“Sometimes they forget stuff but they are insanely busy and when they don't forget it, they usually get it absolutely right. Everybody in my family is picky and this is the only McDonald's close to me that has it together with a "ketchup only hamburger" nobody else can pull it.off x“

“I love this McDonalds for its Play Place and staff!! The workers are always so pleasant and helpful and the place is super clean. The guy who maintains it is ALWAYS working and you can tell! The Play Place is the biggest around the area and they have a big open space where the kids can run around and dance.“

“They have always been fantastic every time I have went now. They have a younger crowd working there which is great to see! There all hard working individuals and are on there way to do great things in there life! I wish them all the best of luck!“

“The service here has come a long way lately. I ordered a cup of coffee and they brewed a fresh pot for me instead of serving me old burnt coffee (and I didn’t even have to ask for this courtesy.) I went inside and the staff was very friendly.“

“Gwen is one of the best customer service associates I've come across at McDonald's. She's fast efficient and all around friendly and does care about her job and customers. This is one of my favorite locations because of her, and they get my order right every time.“

“Ok, ok.... I hear what y'all might be screaming (pre-emptively), but hear me out! Not my most favorite McDonald's, let alone fast food place in general for this area! GRANTED... it's pretty much smack dab in the middle of U of A campus foot traffic combined with car traffic that's congested from 24/7-365 construction everywhere. But c'mon yall! My order is ALWAYS: made wrong, takes forever, and the crews hospitality leaves more to be desired! Without people ordering food, you wouldn't have a job!“

“TL;DR Loraine was a fantastic employee. A gem to customer service and very knowledgeable and polite. Explained policy perfectly and helpful as I ordered.

Full:
I arrived late at night looking to try the promotional McFlurry, and for the mc crispy chicken strip. I also had a mobile order for the $2 for 10 chicken nuggets guardians deal. When I got there I had actually arrived from the McDonald’s on E Exchange near the university of Akron. That location was incredibly unprofessional. I waited in the drive through for about a half hour before they took my order, and when I explained I wanted to order alongside my mobile code they responded “1 order per car”. It was not busy. I realize late nights are often understaffed, but was still surprised by the intonation and frustration being publicly displayed by their employee. This is why I ended up driving out to W Market St for the rest of my items. Stumbling over my words I explained that I wanted the mobile order and asked if they were out of the mc chicken strips. The app when attached to their location had them marked as unavailable. She informed me that they were not out and it was strange, and asked if I wanted sauces. I was curious if it was an upcharge. Not only was she polite in explaining that it was no charge, but she also informed me that it is two of any sauce and that the one I requested was promotional. It is small moments like these that demonstrate a comprehensive understanding and a genuine interest in serving the customer. My conversation with her was short but impactful. When I went up to pay another impressive moment struck. I have been in the food service industry myself for over 7 years and understand the struggles involved. A good demeanor is already something to be rewarded for late night employees. Not only was I greeted with a good demeanor but with helpful transparency. When she brought my McFlurry she informed me it would be 6 minutes because they were making my chicken strips fresh. I knew this coming in since I work in the industry and understand that fryers need time to cook product correctly. But the fact that she thought to inform the customer why they would be waiting and how long to expect to wait again demonstrated her excellence. There was no frustration, complete transparency, and politeness throughout. I hardly spoke with her but felt the need to leave a good review on her behalf as she greatly lifted the quality of my experience. Refreshing to see people like this.“

“All the employees and managers are fantastic! I love coming to McDonalds because I know I’m getting quality food. My favorite meal is the filet o fish meal as the fish tastes like it was caught the same day. It’s so tasty and definitely worth trying it if you haven’t tried it before. I will definitely be coming back many more times in the future! Fantastic job everybody!“

“The employees are all great. Always friendly. Always smiling the really only problem I have is. They want to pull you Uber all the time. And then they bring your food out to you if you use the drive through. I don't like pulling over. But I can overlook that with how they're employees treat me.“

“You do have to say I do drive out of my way to come to the east Waterloo road McDonald's the service is always good my food is always correct and the staff is always really nice. It is appreciated when you've had a long day at work“

“Went in to get a coffee, chose ice carmel and employee went above to make sure I ordered it correctly. Service was great and was the best iced coffee from any McDonald's. Just wish I had gotten her name to send a thank you to the manager“

“I experienced great customer service from Jabrill he was very polite and respectful at the drive thru window when I paid for my food. His parents are doing a great job with this young man. I also made sure I let the manager know as well. Keep up the great work young man.“

“Most fast food places put priority on the drive thru, but not this McDonald's location. Waiting on an appointment, I stopped here to eat and I was impressed. The establishment is clean inside and despite a line at the drive thru my food was brought to my table in less than 3 minutes. The server had to caution me that the 🍟 were very hot, and they were (as was my filet of fish sandwich). Too bad the location by my house doesn't match this kind of service! Nonetheless credit must be given when it's due: great job!“

“Let’s just say I wish I would’ve downloaded the McDonald app a long time ago. You get to use a new deal once every visit. Makes it so much cheaper. Not just that you earn crazy points for free food. So if you go there a lot, download the app… if you haven’t already! The customer service at this location is to my satisfaction. The food is always hot!“

“I live near here and stop through the drive through often, Daniel who works the voice box and takes my order has been an impeccable joy to talk to no matter the day. He’s always in a great mood cracking jokes and kind. He’s the kind of drive through worker I love to see. He’s definitely kept me coming back, he’s so wonderful and makes a big impact in such a small amount of time!“