McDonald's in Akron

“Sometimes they forget stuff but they are insanely busy and when they don't forget it, they usually get it absolutely right. Everybody in my family is picky and this is the only McDonald's close to me that has it together with a "ketchup only hamburger" nobody else can pull it.off x“

“Love this location... Everyone is nice and pleasant... If they are not then you're the problem 🤷🏾‍♀️

Dietary restrictions: Do not eat here if you're on any dietary restrictions 🤷🏾‍♀️

Kid-friendliness: No matter the time of day I get good service and friendly service.

Wheelchair accessibility: Yes“

“I love this McDonalds for its Play Place and staff!! The workers are always so pleasant and helpful and the place is super clean. The guy who maintains it is ALWAYS working and you can tell! The Play Place is the biggest around the area and they have a big open space where the kids can run around and dance.“

“They have always been fantastic every time I have went now. They have a younger crowd working there which is great to see! There all hard working individuals and are on there way to do great things in there life! I wish them all the best of luck!“

“The employees are all great. Always friendly. Always smiling the really only problem I have is. They want to pull you Uber all the time. And then they bring your food out to you if you use the drive through. I don't like pulling over. But I can overlook that with how they're employees treat me.“

“This McDonalds is easily one of my favorites! Always prompt/efficient, food has always been hot and fresh, they seem to follow corporate policies very well. If order isn't ready at the windows, they pull it forward to keep the line moving. They also follow special instructions to a T. Highly satisfied with the performance of this location. Customer service, quality, everything! Good job everyone“

“Gwen is one of the best customer service associates I've come across at McDonald's. She's fast efficient and all around friendly and does care about her job and customers. This is one of my favorite locations because of her, and they get my order right every time.“

“TL;DR Loraine was a fantastic employee. A gem to customer service and very knowledgeable and polite. Explained policy perfectly and helpful as I ordered.

Full:
I arrived late at night looking to try the promotional McFlurry, and for the mc crispy chicken strip. I also had a mobile order for the $2 for 10 chicken nuggets guardians deal. When I got there I had actually arrived from the McDonald’s on E Exchange near the university of Akron. That location was incredibly unprofessional. I waited in the drive through for about a half hour before they took my order, and when I explained I wanted to order alongside my mobile code they responded “1 order per car”. It was not busy. I realize late nights are often understaffed, but was still surprised by the intonation and frustration being publicly displayed by their employee. This is why I ended up driving out to W Market St for the rest of my items. Stumbling over my words I explained that I wanted the mobile order and asked if they were out of the mc chicken strips. The app when attached to their location had them marked as unavailable. She informed me that they were not out and it was strange, and asked if I wanted sauces. I was curious if it was an upcharge. Not only was she polite in explaining that it was no charge, but she also informed me that it is two of any sauce and that the one I requested was promotional. It is small moments like these that demonstrate a comprehensive understanding and a genuine interest in serving the customer. My conversation with her was short but impactful. When I went up to pay another impressive moment struck. I have been in the food service industry myself for over 7 years and understand the struggles involved. A good demeanor is already something to be rewarded for late night employees. Not only was I greeted with a good demeanor but with helpful transparency. When she brought my McFlurry she informed me it would be 6 minutes because they were making my chicken strips fresh. I knew this coming in since I work in the industry and understand that fryers need time to cook product correctly. But the fact that she thought to inform the customer why they would be waiting and how long to expect to wait again demonstrated her excellence. There was no frustration, complete transparency, and politeness throughout. I hardly spoke with her but felt the need to leave a good review on her behalf as she greatly lifted the quality of my experience. Refreshing to see people like this.“

“The service here has come a long way lately. I ordered a cup of coffee and they brewed a fresh pot for me instead of serving me old burnt coffee (and I didn’t even have to ask for this courtesy.) I went inside and the staff was very friendly.“

“Ok, ok.... I hear what y'all might be screaming (pre-emptively), but hear me out! Not my most favorite McDonald's, let alone fast food place in general for this area! GRANTED... it's pretty much smack dab in the middle of U of A campus foot traffic combined with car traffic that's congested from 24/7-365 construction everywhere. But c'mon yall! My order is ALWAYS: made wrong, takes forever, and the crews hospitality leaves more to be desired! Without people ordering food, you wouldn't have a job!“

“The dining experience was truly delightful from start to finish. The flavors were exquisite, and each dish was prepared with obvious care. The staff's attentiveness and warm hospitality enhanced the meal. It was a pleasure to dine in such a welcoming atmosphere. We look forward to returning soon.“

“Went in to get a coffee, chose ice carmel and employee went above to make sure I ordered it correctly. Service was great and was the best iced coffee from any McDonald's. Just wish I had gotten her name to send a thank you to the manager“

“Most fast food places put priority on the drive thru, but not this McDonald's location. Waiting on an appointment, I stopped here to eat and I was impressed. The establishment is clean inside and despite a line at the drive thru my food was brought to my table in less than 3 minutes. The server had to caution me that the 🍟 were very hot, and they were (as was my filet of fish sandwich). Too bad the location by my house doesn't match this kind of service! Nonetheless credit must be given when it's due: great job!“

“Brad , D and the whole crew on the evening Sunday July 14th, 2025 were excellent. So chill as a crew I though I was in a library or a 5star establishment. They worked like a well oiled machine. The food was fresh and hot and delicious. They could convert me back to a McDonald’s eater and a regular. It wasn't just me they were courteous and helpful to all. I thought Id driven up in a Delorean. These were classic and a class act. The environment was rewarding to dine in because it was well appointed and the cleanliness was superb front of the house, kitchen and bathroom. For the first time in a long time I felt appreciated as a customer and was happy to support this company. If its not out of your way make your way to this McDonalds its worth its weight in Gold and they’ll treat u like it. Shout out to the owner and gm, you picked well. This was not just good for McDonalds this was top three recent restaurant experiences this year. Peace.“

“I experienced great customer service from Jabrill he was very polite and respectful at the drive thru window when I paid for my food. His parents are doing a great job with this young man. I also made sure I let the manager know as well. Keep up the great work young man.“

“Let’s just say I wish I would’ve downloaded the McDonald app a long time ago. You get to use a new deal once every visit. Makes it so much cheaper. Not just that you earn crazy points for free food. So if you go there a lot, download the app… if you haven’t already! The customer service at this location is to my satisfaction. The food is always hot!“