30 Best Ice Cream Shops near Willoughby

“I love this location but at certain times of the day. During the day the customer service is on point!!! But evening / night it’s trash. The younger employees be needing home training before they get a job because their customer service sucks. But anywho during the day, I love this location and the cookies!“

“We got our daughter an ice cream birthday cake. It was amazing and everyone thought it was delicious.“

“The custom cakes here are incredible. I had my daughter’s “camping” theme bday cake made here. She really wanted an ice cream cake, but I wasn’t sure if DQ was going to be able to do the design I wanted. I brought my ideas, photos and accessories. And let me tell you! The service I received from Belinda was better than some high end bakeries I’ve used for other events. She was so detail oriented and made sure everything was just how I wanted it, even following up with text reminders and questions. And the design was THE ABSOLUTE CUTEST!!! So happy with my experience here and very impressed !“

“Vegan chocolate ice cream is perfection. Smooth, creamy, chocolately and dare I say better than dairy ice cream. It exceeded my expectations!“

“A great location with a lot of options (something for everyone 🍦. The staff are always friendly, they move the lines quickly, and the prices are affordable. My favorite is the key lime or berry crumble. They even have already frozen options to pick up and take home.“

“EXCELLENT!!! [Original] EXCELLENT!!!“

“I reached out through Google. A very nice person talked to me until we could find an ice cream flavor which didn’t have gluten, milk, nor coconut oil/milk. They ordered “non dairy blue sky” as a new flavor because we as GF DF people couldn’t have any others. I mean, come on guys, this is the ultimate good customer service. My heart swells in gratitude for a fabulous summer thanks to them! It was our first season after being diagnosed with food sensitivities, and you made it so much better with the acquiring of the flavor + awesome portions!!! God bless!!!“

“love the chocolate or vanilla custard. you can see it being made while standing in line“

“Delicious!! Such an unexpected treat!“

“best place ever. all the unique flavors are spot on 😎“

“Ice cream was amazing!! Honestly best i ever had! But the people there kept just starring us, like if they had never seen a Mexican before, i felt uncomfortable while eating my ice cream😔 didnt feel comfortable at all“

“Crumbl gets a solid 4.5/5 stars always. We usually dislike at least one of their flavors which is unfortunate but not enough to take away stars because we enjoy so many of them. The flavor we disliked recently was the root beer cookie and it's expensive to not like it but I go for my kids. They enjoy the experience.“

“I love this store. Everything that comes out of it is delicious. The staff is amazing , always courteous and friendly. I usually do preorders and it’s always ready or just about ready when I get there. Couldn’t be happier with this Crumbl store!!“

“Delicious desserts and great atmosphere ☕️🍰“

“OMGGGG! The FROZEN YOGURT IS AMAZING!!! I HAVE TO GO AT LEAST TWICE A WEEK! Tart flavor is amazing, vanilla, strawberry, pistachio! All of them! I love adding gummy bears, coconut, nuts ..I put a lot of toppings on mines lol You will not regret going!“

“Valley Villa is one of those rare ice cream places that has truly perfected the Turtle Sunday, as well as many, many more. My favorite part about Valley Villa Custard has been the new renovations and evolving menu, always coming up with innovations in the industry with a strong staff to support. Bravo Valley Villa, best of luck this Summer.“

“We love eating at our local DQ“

“love the chocolate or vanilla custard. you can see it being made while standing in line“

“Best frozen custard we’ve ever had—creamy goodness!!! The dipped waffle cone didn’t fail to impress either-plenty of thick chocolate on the rim. Will definitely be back!!!“

“Tons of great things at the market. Food is super yummy. Royal mango parfait in the mall is a must!“

“Go see Reid and Shayla ASAP“

“We stop here every time we’re in the area for pizza and ice cream and have always left happy and with full bellies. Love the decor, prompt service, and excellent food. Worth a stop for any family on their way back from Lakefarm Park, Holden, or apple picking.“

“Quick drive through service. great food, friendly employees.“

“Perfect for anytime and now“

“great pies!!! will be placing another order!!!!“

“I have been coming to this Dairy Queen since I was three and it's been a staple in Mentor on the lake and I just have to say they have been fantastic and the manager just did the kindest thing and I'm not going to explain why but she was awesome and I want everybody to know that they need to go there they're Putt-Putt courses awesome their ice cream is awesome their hot dogs and their pretzel sticks are awesome and the manager is so sweet you guys all need to go there and support this local establishment!“

“I finished the guardians game with my 9 year old niece tonight around 9:15pm in downtown Cleveland. My sister’s only rule was that i was not allowed to get my niece any ice cream after the game. The Guardians won so I decided to break the rules and suffer the consequences later by getting iced cream for my niece on a school night. I arrived after they closed, around 10:03pm. They did not have to serve me because they were technically closed according to their posted hours of operation. A gentleman named Jason agreed to serve us, and my niece was very happy. I appreciate the entire Tuesday night Dairy Queen crew that decided to make my niece happy. My sister may be upset for breaking the rules, but Dairy Queen understood the assignment! Thanks guys! Great customer service!“

““This is one of the nicest and most respectful Dunkin’ locations I’ve ever been to! ☕✨ The staff are always so kind, welcoming, and professional. What really stands out is how they treat kids — with the utmost respect, patience, and kindness. 👨‍👩‍👧‍👦💖
It’s so refreshing to see a place where families feel truly welcome. The positive attitude and friendly service make such a difference! 🌟 Thank you to the amazing team for always being so wonderful! 🙌😊”“

“We thought we would try this DQ again because last time was not so good. Now that it has been taken over by a new owner we tried again. We did the drive thru and placed our order. One regular double with all that it comes with and one bacon double burger with lettuce, tomato and ketchup only. One large fry and a regular onion ring order. When we got to the window and paid we were told to pull ahead, it would be a little time. 10 minutes later we were headed home. Besides having to warm everything, the bacon double had lettuce, tomato, ketchup AND pickles, mayo,and onion! The regular double was made properly. So why the 10 minute wait for two regular menu item burgers we wondered? The fries seemed like they could have been cooked a little more but the onion rings were crunchy and very generous. After removing the unwanted additions from the bacon burger it was very tasty. The regular double was also tasty. We may try them again in the future because they were certainly better than our last visit with other owner but they need to get the order right and not take 10 minutes to get it wrong.“

“Was not disappointed!!! The staff was extremely friendly and helpful. The food was absolutely delicious!!! Was my first time trying and I will be stopping in next week to try something different .. I was pleasantly surprised, not your average fast food. 5 ⭐“