Tim Hortons in Concord

“I visit Tim Hortons every day, but the staff at this location, especially the night team, stands out. The ladies working here are incredibly welcoming and always greet customers with a smile, even while efficiently managing the rush. I want to give them infinity stars ✨🫶❤️“

“While there's not much new to say about the ubiquitous Tim Hortons, this location definitely deserves a shoutout for upholding the brand's reputation. As with most Timmies, it's a convenient stop for travelers, offering that familiar taste and caffeine fix on the go.This particular location was clean and well-maintained. The staff worked efficiently, getting me through the drive-thru quickly without sacrificing friendliness. My order (typical coffee and breakfast sandwich) was exactly what I expected - consistent quality that hits the spot for a satisfying on-the-road breakfast.For anyone looking for a dependable Tim Hortons experience, this location definitely delivers. It's a testament to the brand's strength across Canada, offering a quick and tasty pit stop in even remote areas.“

“The professionalism and the smiles and the cleanliness of the team

Wheelchair accessibility: They do have a section for disability that I enjoy cuz I am a disabled customer.. but I would like a little bit more tables for disabled people as well“

“I had a wonderful experience at this Tim Hortons location. The store was exceptionally clean, with a welcoming atmosphere that made it a pleasant place to enjoy my visit. The staff were friendly, attentive, and efficient, ensuring that my order was handled quickly and with a smile. It’s clear that the team takes pride in providing excellent customer service. I highly recommend this location to anyone in the area – it’s a great spot for a coffee break or a quick bite. I will definitely be returning!

Kid-friendliness: The atmosphere is warm and welcoming, making it a perfect spot for families. The staff were not only friendly but also very accommodating to the children that were there, making sure they felt comfortable and happy. It’s clear that this Tim Hortons prioritizes creating a positive, kid-friendly environment.“

“I'm giving this Tim Hortons location four stars. The food and coffee are always exactly what you'd expect—fresh and tasty. I've been here many times, and my order is consistently correct, which I really appreciate. The place is also always kept tidy and clean, which makes for a pleasant experience whether I'm dining in or just grabbing a quick coffee.

​The service itself is very efficient, and the staff works hard to keep the line moving, especially during peak hours. However, they always seem to be in a rush. This often makes the interaction feel hurried and impersonal, which is a bit of a downside. It would be nice if they could take a moment to be a bit more welcoming, but I understand they're trying to be quick.

​My main critique is that the staff often speaks to each other in a different language, even while serving customers. While I understand this is how they communicate, it can feel a bit exclusionary and unprofessional. A simple smile or a friendly greeting in English would go a long way in making the customer experience feel more positive and inclusive. Overall, it's a great spot for a quick and reliable coffee, but a little more focus on customer interaction would make it even better.“

“Me nd friends went there on Saturday morning around 9:45, even they are seems less staff and super busy for drive through but the service they provide us was outstanding, while we are placing the order the another worker might her name Anu , got everything ready for us . Service was super fast and great thankful for the perfectionism in everything .“