Tim Hortons in Whitby

“Thank you to the Gentleman that served me late at night on Thursday. There was a mix up with my order and yet he was overly kind, helpful and professional to fix my order. I can imagine it is tough handling so many orders at once. Wishing you the best and thank you so much again for your amazing service.“

“I had an issue with my drink at another Tim Hortons. I came to this Tim Hortons, wondering if they were gonna help me and they did. the who I spoke to her name was Katrina. She was very polite and so cute!
She was very quick with her drinks and it turned out amazing!!“

“I'm a big fan of Tim Hortons, and this location never disappoints! The staff is always friendly and efficient, even during busy morning hours. I love their freshly brewed coffee and breakfast sandwiches. The drive-thru service is quick and accurate, making it a great spot for a grab-and-go breakfast or lunch. Highly recommend!“

“Service was excellent, pretty fast and really friendly. I was Served by Shelly and she was really nice to me, nice enough to make my day 😊. The staff is so welcoming and work efficiently and effortlessly. Best coffee and donuts. Definitely recommended!“

“This specific Tim Hortons (in the Shell station, Thickson, Whitby) is my go to - I go daily. Consistency of coffee and service is the best I’ve found. Order takers at drivethru are the best, food/payment exchange at the window is the best - same faces for years. Fastest turn over at the window! Many Tim’s locations struggle, this one is a diamond thanks to the people.“

“Tim Hortons in Winchester location their Service is quick and very friendly, sounded like they actually enjoyed work. There is a girl her name is Asma in that location I love the way she service she is very polite and kind, and she always smile to talk with customer, Tim Hortons need such a great and helpful staff in each locations. I like her she is superb“

“I had the pleasure of being served by a highly capable and exeptional cashier. Her name was Aisha.

While taking my order, I requested a small cup with ice. Aisha, did not just put the ice inside the cup. She personalized the service by asking me if I wanted the cup to be filled up or if I need it with less than half. She even asked if a lid was needed to cover the cup.

I shop at this location because the service is great. Manager, Louise is extremely professional. I believe Aisha's service delivery reflects the kind of culture that she promotes there. I remember that about 2 months ago, after placing my order the store realized that an item was just finished. Instead of refunding, manager Louise called up another store within relative proximity to have them serve me the item just to ensure that I got everything I wanted.

THIS KIND OF SERVICE DELIVERY CANNOT BE PAID FOR.

WELDONE AISHA AND LOUISE!!“

“Had a very nice experience at Tim Hortons. The staff were polite, helpful, and made me feel welcome. My order was prepared quickly and everything tasted great. I really appreciate the excellent customer service and will definitely be coming back!“

“Good Tim Hortons location with friendly staff and quick service. Azmun was very polite and helpful, and made the experience pleasant. My order was prepared correctly and the place was clean. It can get a little busy during peak hours, but overall it’s a good spot for a quick coffee or bite. Would come back again.“

“I’ve been coming here for a while now for my orders. While I agree nothing is perfect, the staff from over the years have always been good and attentive to my orders. I’ve had more good interactions than any bad ones that I’ve ever run into at this location. Much respect to the drive thru staff for keeping it organized and getting the rush thru in the mornings. I’m sure it’s not easy and can be very stressfull, but keep up the good work, you’re doing better than you may think. Thank you for the service over the years, much love!“

“I come every morning and, in not sure his name, but the guy who helps me is always really positive and friendly!! He make it a good start to the morning every time!! There is also another guy, not in every day but when he is he goes out of his way to make it a great morning too!! Compliments to your help in starting every day good!!“

“The staff here have always been courteous and helpful. My order has always been correct and made within a reasonable amount of time. It is a comfortable place to sit and have a coffee or tea and chat with friends. Thank you for hiring good staff. See you soon!“

“I came in with my driver trainer Brent. He come here quite often and knows most of the staff. It was amazing to see the lady at the counter knew his entire order and had it in the system ready to pay! That attention to detail is amazing. To see her also know others made it feel less like a chain and more like a small mom and pop shop. I’m sorry I don’t know her name as it was my first time but her and her morning staff definitely are special people and deserve recognition for the care they take with customers!“

“Today me and my cousin decided to go to Tim Hortons. Junior took our order. He was amazing. He was very polite. There was a bit of a mixup or misunderstanding within what we ordered, not sure if that was on the kitchen side, but it wasn’t a problem. Shout out to Junior, goin above and beyond!“

“I bought an extra large dark roast coffee their before noon, and was hanging out in my car on my lsptop using their WiFi. After consuming most of my coffe I had to micturate, and found they had a wall urinal mounted closer to the ground that almost any other I'd seen! The top was only a bit higher than my navel.“

“I would love to recognize Jen, who is almost always working the drive-through around 8:30 a.m. at the Tim Hortons located at 1 Paisley Ct in Whitby. She truly makes our mornings better.

Jen speaks clearly over the microphone, is always polite, helpful, and genuinely kind. Her positive attitude and lovely demeanor set the tone for our day. We probably pass at least 15 Tim Hortons on our way to work, but we always choose this location because of her and how efficient the service is during the morning rush.

Jen is a wonderful example of what front-line staff interacting with the public should be. We truly appreciate the calm, friendly, and polite voice she brings to our mornings.

Thank you, Jen. You are very much appreciated!“

“Great spot for a quick coffee and snack .The staff were friendly and the service was fast, even during a busy time. My coffee was fresh and the donuts tasted great. The place was clean and comfortable to sit in for a bit. Definitely a reliable stop when you need quick caffeine boost.“

“Excellent experience at this location! The service was incredibly fast and friendly, even during the busy morning rush. My coffee was brewed perfectly and the breakfast was hot and fresh. This is definitely my go-to spot to start the day right.“