Tim Hortons in Whitby

“I usually stop at this Tim's when I'm in the area but today I ended up stopping at one on the west side of Whitby because my little one was promised a treat and it was closer. Anyhow my drink was terrible from that location but I didn't realize until I was almost to this location. I pulled in to ask if there was anything they could do to help me( fully expecting a no) & was met with kindness and understanding and they replaced my drink. I was super grateful!!
Thank you Angie for brightening my day, my drink- it was perfect and for your top notch customer service!“

“Like the service and very cheery atmosphere with the staff in here. Always greeting you with a smile, thanking you for your business. Assuming the Supervisor was here and he was greeting all the customers with a smile.
My second time here and I am surely going to come to this location more often. 👍👍“

“Service was excellent, pretty fast and really friendly. I was Served by Shelly and she was really nice to me, nice enough to make my day 😊. The staff is so welcoming and work efficiently and effortlessly. Best coffee and donuts. Definitely recommended!“

“Tim Hortons in Winchester location their Service is quick and very friendly, sounded like they actually enjoyed work. There is a girl her name is Asma in that location I love the way she service she is very polite and kind, and she always smile to talk with customer, Tim Hortons need such a great and helpful staff in each locations. I like her she is superb“

“I'm a big fan of Tim Hortons, and this location never disappoints! The staff is always friendly and efficient, even during busy morning hours. I love their freshly brewed coffee and breakfast sandwiches. The drive-thru service is quick and accurate, making it a great spot for a grab-and-go breakfast or lunch. Highly recommend!“

“I had the pleasure of being served by a highly capable and exeptional cashier. Her name was Aisha.

While taking my order, I requested a small cup with ice. Aisha, did not just put the ice inside the cup. She personalized the service by asking me if I wanted the cup to be filled up or if I need it with less than half. She even asked if a lid was needed to cover the cup.

I shop at this location because the service is great. Manager, Louise is extremely professional. I believe Aisha's service delivery reflects the kind of culture that she promotes there. I remember that about 2 months ago, after placing my order the store realized that an item was just finished. Instead of refunding, manager Louise called up another store within relative proximity to have them serve me the item just to ensure that I got everything I wanted.

THIS KIND OF SERVICE DELIVERY CANNOT BE PAID FOR.

WELDONE AISHA AND LOUISE!!“

“Get your gas and grab a bite. Great customer service. Fast service. Pleasant staff. Tasty pastries, donuts, hot beverages etc. I'm writing this review because of the exceptional service I received from Rohit (please dear Lord, let me remember his name right). I have had a Timmie's gift card that gave me error code every time I tried to use it at multiple locations and no one ever tried to solve the problem for me-- until I cane to this location and got Rohit. He took time out to do the simple fix. Actually, he convinced me he could fix it and that it would not take long ( week others told me to call head office). In lickety split, he was able to transfer the balance to a new card! And no, he didn't call head office! Imagine that?! Someone give that man a raise. He knows customer satisfaction. I ended up buying more things in the end. Next time I fill up my gas, I more inclined to patronize that store and that's due to the great service I got. And yea, the drink was refreshing and the pastries made my tastebuds dance. There is in store seating at this restaurant, but If you don't want to come out your car, you can just use the drive through.“

“Excellent service. Friendly staff and very fast in getting our drinks and food. Keep up the great work !!

Excellent service once again. Very fast service with my order ...100% accurate. Staff were very friendly.
Thank you.“

“burnt my first wrap, got second one 15 minutes after they started making the first one. left a bag on their tables, left, called to confirm they had it, keep it safe. nice people. accepting of the sandwich mishap as their was alot of people sue to lunch rush“

“I’ve tried coffee from many places, but Tim Hortons’ Dark Roast Double Double remains one of my favorites. The dark roast has a noticeably richer, smoother flavor than the original blend without tasting burnt or overly bitter. With a Double Double, the cream and sugar balance the stronger coffee perfectly, making it consistently satisfying whether it’s an early morning or an afternoon pick-me-up. When it’s made properly and served fresh, it’s one of the best everyday coffees at its price point. Highly recommended for anyone who wants a fuller coffee flavor while still enjoying a smooth, easy-to-drink cup.“

“I come every morning and, in not sure his name, but the guy who helps me is always really positive and friendly!! He make it a good start to the morning every time!! There is also another guy, not in every day but when he is he goes out of his way to make it a great morning too!! Compliments to your help in starting every day good!!“

“The staff here have always been courteous and helpful. My order has always been correct and made within a reasonable amount of time. It is a comfortable place to sit and have a coffee or tea and chat with friends. Thank you for hiring good staff. See you soon!“

“I came in with my driver trainer Brent. He come here quite often and knows most of the staff. It was amazing to see the lady at the counter knew his entire order and had it in the system ready to pay! That attention to detail is amazing. To see her also know others made it feel less like a chain and more like a small mom and pop shop. I’m sorry I don’t know her name as it was my first time but her and her morning staff definitely are special people and deserve recognition for the care they take with customers!“

“This is my local timmies. The one I stop at every morning. Tracey is a doll. She's kind patient and always has a smile on her face. She doesnt rush me and is always super friendly at the speaker and window. I know when Tracey is working my iced coffee is proper. She wont let it pass her through the window if it isn't. 😊 Thank you Tracey for making my day a little better each morning“

“Great spot for a quick coffee and snack .The staff were friendly and the service was fast, even during a busy time. My coffee was fresh and the donuts tasted great. The place was clean and comfortable to sit in for a bit. Definitely a reliable stop when you need quick caffeine boost.“

“I had an amazing experience here. I was never going to have expectations from any Tim Hortons of good customer service, but Ridhi who works at this location was absolutely amazing to deal with. Extremely polite and I had to tell her it’s amazing to see that. She proceeded to say , “ you’ve been waiting in line for so long , you should get taken care of well”. It’s just coffee in the end I get it, but it does matter. Great job!“

“I would love to recognize Jen, who is almost always working the drive-through around 8:30 a.m. at the Tim Hortons located at 1 Paisley Ct in Whitby. She truly makes our mornings better.

Jen speaks clearly over the microphone, is always polite, helpful, and genuinely kind. Her positive attitude and lovely demeanor set the tone for our day. We probably pass at least 15 Tim Hortons on our way to work, but we always choose this location because of her and how efficient the service is during the morning rush.

Jen is a wonderful example of what front-line staff interacting with the public should be. We truly appreciate the calm, friendly, and polite voice she brings to our mornings.

Thank you, Jen. You are very much appreciated!“

“Excellent experience at this location! The service was incredibly fast and friendly, even during the busy morning rush. My coffee was brewed perfectly and the breakfast was hot and fresh. This is definitely my go-to spot to start the day right.“