Dunkin' Donuts in Pittsburgh

“Dunkin provides a great service to all their customers with great-tasting doughnuts, sweet treats, fresh coffee, and a wonderful atmosphere. Their service they provide is impeccable and their staff is friendly. It's a great place to take and eat and move treats. Try Dunkin. It's going to be a great donut, great service, and a great couple of coffee“

“I have been going to this Dunkin for the past two years and have never had a bad day with them. Marge, Jai, Seth and the rest of the crew have been wonderful and always go the extra step to remember my order. You will often see the crew go above and beyond to provide customers the same level of service even when understaffed. Overall great crew and a great place to get your coffee!“

“I go every weekend. Brown sugar shaking espresso. SSDD, today as I sip my drink, the lid has a strong smell of lotion. So whomever put the lid on my drink should be wearing gloves or not be permitted to handle customers drinks. I cant even drink my coffee cause all I smell is teen lotion. Do better.“

“i'm not usually one to leave reviews, but my best friend and i go to this location 2-3 times a week for iced coffee. we both work at a competing coffee chain (astroid...money) so we know how hard it can be to please coffee drinkers. the staff at this location consistently makes DELICIOUS bevs! their speed of service is superb and all the employees are super kind and hardworking. there's an urban myth that dunkin is inconsistent, but it really must be a myth because i've never left this location disappointed. keep up the good work!“

“This was the best Dunkin I’ve ever had in my life. Saved me and my friend from the trenches. The workers were so nice and didn’t mind when I asked for a water at the window. Very very good service and very very good food and drinks. Drinks actually came from the waters of the garden of Eden.“

“I normally don't write reviews about having to wait, but I actually wanted to leave this one because I felt bad for the employees working this morning. I waited over 30 minutes for six donuts, a toasted bagel with butter, and a large Caramel Craze Signature Iced Latte. The donuts were ready first, but the rest of the order took quite a while.

That being said, after standing there and watching everything going on, I honestly don't blame the employees at all. There were five employees working, and they were absolutely overwhelmed with orders. The picture I attached shows just some of the order tickets they were trying to work through at one time.

I honestly feel like the system failed the employees more than anything. From what I observed, all five employees were working and doing their best to keep up with an incredible number of orders. Despite being overwhelmed, they handled everything well and remained kind and professional. One employee repeatedly apologized for the wait and continued telling customers to “have a blessed day,” which I really appreciated considering how much they were dealing with.

I do think this location needs a better system for handling such a high volume of orders, particularly at the pickup counter. Orders were being called out, but customers would sometimes come up unsure which bag belonged to them, especially when there wasn't a name attached. Since I had been standing there for a while and saw which orders were being placed on the counter, I actually found myself helping a few customers figure out which bag was theirs.

I also wanted to share this so other customers can be a little more patient and mindful if there is a longer wait. The employees were clearly doing everything they could while handling an overwhelming number of orders. If you're in a hurry or don't have time to wait, you may want to consider another location rather than taking that frustration out on the employees.

A 30+ minute wait at Dunkin is obviously not ideal, but I don't feel that the employees deserve the blame for what I witnessed today. They were doing the best they could with the situation they were given. Management really needs to look at the ordering and pickup system at this location and find a way to better support their employees while making the process run more smoothly for customers. The employees didn't fail the customers—the system failed the employees.“

“I had a mixup with an order today and accidentally double ordered and had my card charged and after explaining the situation to the Dunkin worker Cole on the phone, they offered to take my name and information down and refund me the duplicate charge the next day. Absolutely love this location and their willingness to help their customers. Never ordered a bad latte from them and it’s my favorite Dunkin in Pittsburgh, so if you’re in the area, I highly recommend! :’)“

“The worker “Eli” was the best customer service I’ve ever had in my life. My card was declining and he was so patient with me and stayed calm even when others were in the line behind me. I’ve never been so satisfied to the point where I’ve had to write a positive review, but this time pushed me over the edge. This boy is definitely in for a raise.“

“I ordered #2 clown cones for my 34yo son as a sweet past memory of all the years I would order these cones for him and his elementary school class. I work at Shadyside Hospital, Pittsburgh and live 1 hour away. Never thinking of the logistics when ordering until I was hours from picking up the order. Greta called that morning to confirm so I had called her back on the only number I had (her cell phone) to discuss my predicament. At this time, she was not at work, off the clock, and didn't have to help me. She confirmed that by the time I get home, the cones would probably be soup! She suggested I get ice from a local businesses close to their shop on Liberty Ave. I told her I was still not too familiar with that area because I just started this new position about 1 month ago. I assured her I would use my GPS and figure it out. She called me back about 1 hour before I was to pick up my order. She went out and bought a bag of ice for me and brought it to the shop. I was floored! This is a valuable employee but even better a remarkable human being. I was brought to tears with her kindness. She went above and beyond and should be recognized. I am truly grateful and will continue to be a loyal customer. And many thanks to Jill who decorated these cones beautifully!“

“genuinely no clue in the slightest why there's so many negative reviews. I've lived on campus since August and go here at least two or three times a week, sometimes more often towards the middle of the semester. I have NEVER had a bad experience with the employees, in fact they're all chill & sociable and seem to be cool people. with the food itself i think the biggest crime is every now and then they put too much ice in my drink, but if I asked they would 100% remake it, I'm just not the kinda person who cares that much. overall great location and super kind people.“

“A solid Dunkin’ location that’s almost always good and sometimes great. Service and food quality are consistently strong, though it can get hectic when the hockey parents descend on the place — you’ll know when that happens. Pro tip: swing by on a weekday around 11–11:30 and the donut case is nearly fully refreshed. Donuts here are almost always fresh and well done, which isn’t something you can say about every Dunkin’.

Food highlights: the Snackin’ Bacon is a favorite, though the serving size vs. price ratio leaves a little to be desired. My wife is hooked on the Caramel Craze Signature Iced Latte, and the Strawberry Banana Daydream Refresher was a pleasant surprise — really enjoyed that one. Miss it since it’s already gone!

We also tried the limited-time Barbie + Dunkin’ collab, the Ultimate Pink Daydream Refresher with pink pineapple, oat milk, and strawberry cold foam. Think tropical strawberry milk but sweeter, creamier, and silkier. It wasn’t quite my thing, but if you love fruity and sweet, you’ll probably enjoy it.

One knock: the hash browns are extremely greasy, even by fast food standards. Skip those.

The ambiance is fast food meets coffee shop and with many tables and seating options inside and out there are plenty of places to sit and eat in and even get some work done. Usually kept pretty clean, can be quite disheveled if short handed and super busy which can last hours.

Overall, a reliable Dunkin’ that does the basics well. We keep coming back, and that says enough.“

“Workers are very nice and I understand that it was busy, but regardless whether it’s busy or not they always forget the bacon on my toast and I hate having to ask for my bacon every time but seriously please guys pay attention and read the slips a little more because I could find a better use for that $1.“

“Parking lot access is not ideal when they have a supply drop-off, which often happens around the morning commute time. I also find myself waiting for orders I put in through the app 15 minutes prior. But the employees are nice and the food/drink is consistent.“

“I’m not a frequent customer at Dunkin but have visited this location a handful of times since working nearby. I’ve stopped several times for a dozen donuts to take to work and each visit was pleasant! The staff is very friendly and they’re quick, which is always important bright and early in the morning! I’ve been sure to tell friends and coworkers that this is a solid location. They’ll be seeing more of me!“

“GIGANTIC SHOUT OUT TO WEST VIEW STORE MANAGER TATIANA - THIS PLEASANT, KNOWLEDGEABLE AND HELPFUL GAL PREPARED A SPECIAL ORDER FOR THIS 87 YEAR OLD VETERAN CURRENTLY IN CANCER TREATMENT - WHAT A BLESSING, TO MEET THIS YOUNG LADY, WHO TRULY CARES ABOUT THE PEOPLE WHO VISIT THIS STORE #“

“Love Dunkin'! Make this run daily. Sad they charge more for the extra pump of syrup now. Not every store knows how to make sure you get a full pump of flavor with each pump. First pump is never full.

Vegetarian options: Not vegan but they do have a gluten free bagel at some stores.“