Customers` Favorites
“Today is 3/12/16 @9:30 the young lady that is working this morning is very friendly and i like her service.“
Customers` Favorites
“Claire was awesome upstairs at the bar!!! Her recommendations were amazing for food and spirits!“
Customers` Favorites
“You have to have the Alabama Bird! It’s packed with flavor! Won’t disappoint!“
“So freakin' good! From the cheesy curly fries, to the delicious funnel cake, to the tasty milkshake topped with the best whipped cream. Yummm!“
Customers` Favorites
“We love it! Kids love the colors and variety of baked goods! Clean and friendly staff!“
Customers` Favorites
“Iv never had a bad option from the hot or cold sandwich’s to the pizza everything is really good. Today I got the Paulie which blew me away and might just be one of the best steaks in the area(yeah big claim but it holds its own). This place is an absolute gem, I only write reviews when meals knock my socks off.“
Customers` Favorites
“The food comes out quickly and the donuts always taste amazing!! The boba is really enjoyable, and the owner(I’m assuming) is friendly every time I come in. My only small complaint is that the tables and floors can tend to be sticky, but Im sure that could be due to a lack of staff?“
Customers` Favorites
“Deliscious berger, would try again. JUST NOT ON TACO TUESDAYYYYYY #TACO#TUESDAYY“
Customers` Favorites
“this place was awesome! i was offered a free sample of their mild ramen and it was super delicious. my order came out quickly, even with the rush of the food court. it was also very good. i recommend this place to those looking to try something new and delicious 😊“
Customers` Favorites
“the foods fantastic and that kitchen staff is just the bees knees :)“
Customers` Favorites
“good spot to do that..need more green peppers“
Customers` Favorites
“I decided to look up somewhere to get something fast to eat near by this place popped up and had good reviews. Despite of the bad ones I decided to try it for myself I bought there cheesesteak fries and soda lunch special along with a brisket sandwich I also upgraded my fries to the Spanish fries, let me tell you something I wasn’t disappointed at all everything was great, flavorful, and hot it’s definitely a place to go to when I’m down the city! Especially knowing they have chili dogs which sometimes can be hard to find. This is a go to spot to hit up. Here goes a photo of the food except the brisket sandwich I downed that fast lol“
Customers` Favorites
“This offers fast food like hot dogs, sausages, burgers, and cheeseburgers for prices lower than most airport places. Pepsi products and huge homemade muffins. The food is just as great as all convenience store grilled foods. It is just steps from baggage claim and zone 7 for ride share pick up.“
Customers` Favorites
“Fast & friendly service. Food was exactly how I ordered it. And they always have tbe best smiles!😊“
Customers` Favorites
“A great fast-food restaurant in the city.“
Customers` Favorites
“Pretzels are always fresh and hot, the party trays are always a hit.“
“Typically I have always experienced a feeling of appreciation when I visit the Philly Pretzel Factory in Bear, DE or Middletown, DE BUT, today my visit to the Middletown, DE location left me feeling unappreciated and in fact like I was being a pest. I stopped into the store in order to redeem my ‘celebrate the Eagles win’ coupon. I purchased the 5 pretzels and received 5 free. The pretzels were cold and hard. I complained to both the cashier and the gentleman making the pretzels and was told they were just made. I begged their difference and the gentleman gave me an unfriendly attitude and said he’d just put them back in the oven and they’d be just fine! Needless to say they weren’t. They didn’t taste as fresh as usual nor were they soft. In my opinion this visit was totally unacceptable!!!“
Customers` Favorites
“awesome place, very friendly and nice selection“
Customers` Favorites
“Very extensive water ice and ice cream menu, offering a variety of flavors for everything. They also offer foods such as corn dogs, churros, funnel cakes, and more. Very good place to go in the Summertime“
Customers` Favorites
“Pretzels here are great!! I’m originally from Philadelphia relocated to the south my family and I coming up here a lot and we always have to stop and get one and only original Philly pretzels!!“
Customers` Favorites
“I was dreading eating dinner at the game due to lack of time, but when I saw this new place we tried it out and was not disappointed! The shack stack is one of the best burgers I've ever tasted and I will happily eat more every time I return. Everything is overpriced at the Wells Fargo Center- but this is the first time I felt like it was all worth it.“
Customers` Favorites
“I’ve been to this location twice so far and the food has been perfect. On this occasion I was at the front register when an employee that was preparing an order started towards me with his gloves still on to take my order. Another employee stated he would take my order and he immediately took his gloves off so he could work the register. That’s a Five (5) stars in my book. Some places the employees think that those gloves are to be never taken off, touching rags, registers, etc and then touching food. The name on the ticket was James R. Thank you James R!! I also ate in this time and the place was clean.“
Customers` Favorites
“that they are open with hot pretzels“
Customers` Favorites
“Drinks were good and food was great!!“
Customers` Favorites
“Im the pretzel man“
Customers` Favorites
“I am writing to express my frustration and disappointment with the level of customer service I experienced at the Springfield location of the Pretzel Factory. On June 11, 2025 I visited the store expecting a quick and courteous transaction. Unfortunately, what I encountered was completely unprofessional and unacceptable. While several customers, including myself, waited in line to be served, an employee named ALFONZO was openly using his phone and not acknowledging anyone. When someone tried to get his attention, he casually flagged us off as if we were bothering him. There was no apology, no explanation, and certainly no sense of urgency or respect for customers. This kind of behavior is not only disrespectful, it drives customers away. In a time when businesses rely heavily on customer loyalty and word of mouth, employees should be representing the brand with professionalism and basic courtesy. I strongly urge management to address this issue and ensure that staff are trained—or retrained—on the importance of customer service. If this is the type of behavior that is tolerated, I will not be returning, and I will certainly discourage others from doing so. Sincerely,“
Customers` Favorites
“Fresh hot cheese burger. Got better when I got to the middle of it. Made it a combo with fries and a drink. I received plenty of fries with the small size. Bill was $19.91. I planned on spending closer to $17 but was pleased with what I received. Customer service was great. The crew seemed like a family. A well organized crew. They didn't skip a beat.“
Customers` Favorites
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“Excellent portions! And old fashioned ice cream sundaes and floats!“