Panera Bread in Nashville

“I really want to brag on Saya. She had a great smile and great customer service. She was very polite and a real sweet young lady. She even offered me a refresher. I love this location. You don't find good service the days, so when you do..give kufi“

“Prep kitchen may need some management. RPU order seems to have been made, but somebody dropped the ball. Instead of making it's way to the counter it RPU shelves, it was abandoned at the expo prep line and ignored until I came up and asked about it 20 minutes later. The cafe was NOT busy either.

UPDATE: Seems keeping items off the counter is perhaps SOP. I have to go up and ask for someone to hand me the items.

I wish this location had more outlets at more of their tables.

Update: Issues have been improved and resolved I believe. No longer having issues on RPU orders being taken care of effectively.

Now if I could just get some power plugs available at more tables and booths, that would be awesome!“

“It doesn't matter what I get it's always delicious and the customer service is freaking awesome and security does a great job of removing unruly customers without disturbing anyone else I love it and the mgr I think her name tag said Christi she was awesome and super helpful“

“We always have a positive experience when dining in or with take out. The staff is always friendly and helpful , the restaurant is clean and well stocked , and the food is always exactly what we ordered. The quality of food is better than other “fast food” restaurants, the portion sizes are perfect and we always enjoy everything we order! Management is also very nice and patient with us when we are ordering and greet us with a smile!“

“Daniellle was wonderful , great customer service and just overall positive attitude !! It waswonderful going to a place where you actually feel taken care of and receive great customer service !! She made my day ! this woman deserves a promotion!!“

“Jaymi and her peers are so kind and thoughtful. As soon as I walked in the sweet manager made sure to speak and asked me how my day was going?🤗🤗🌺 I hadn't been to a Panera Bead in over 2 years and Jaymi was helpful in helping me pick a great meal! With customer service like this, I'll definitely be back.“

“On a rainy day in 2026 I took a group of 18 middle school students to the White Bridge Rd. Panera in Nashville after a field trip visit to News Channel 4. I knew an establishment might be annoyed at having such a large group of kids near lunch time, but what we were met with was the exact OPPOSITE. We were welcomed and our students who didn't have quite enough money were given a drink. Ms. Angie especially was so generous and complimentary and made sure everyone was able to have a small treat. Even our cashier Ms. Montavia was awesome and so nice, and the manager Ken Butler made sure our kids had their orders and felt welcome. Our middle schoolers were so surprised and grateful and we just felt like we met an angel on earth. In a world where we often are met with the worst, my students and co-teacher and I were made to feel like we not only belonged, but were honored to be there. It was honestly the best part of our trip and so unexpectedly beautiful. We are sending a thank you note and photo we took with Ms. Angie to the restaurant also, but I wanted to come here and just share how blown away we were by the service and kindness by which we were met. :)“

“They have the famous cinna crunch bagel with hazelnut cream cheese that I thought was discontinued.

Kid-friendliness: B parking garage level3. To hospital connector across atrium turn left immediately on right past hospital cafeteria. Parking free

Wheelchair accessibility: It is in hospital all accessible 8-)“

“I am surprised to see all of the negative reviews for this location. All of the staff I have interacted with have been very kind and helpful, going above and beyond to make sure I get my order correctly. I am partial to the Cinnamon Crunch Bagel, which is unfortunately frequently out of stock (through no fault of the staff, this is a corporate shipping/ordering issue), and the staff member checked on the status of the bagels’ baking multiple times, and pulled one right off the tray for me as soon as it was ready though it was still very warm, because I told her I had to leave at 6:30am. I’m not sure why people have sky high expectations for service and stocking at 6am, and throughout the day. This is an extremely high traffic location, many employees in the hospital/med school/VUMC complex have Sip Club memberships and are placing online orders multiple times a day, including myself! They have an enormous volume of orders, and are also understaffed (understandable, most people would rather work in a strip mall location than a hospital location, even just for the parking). The manager in particular has always been very kind and friendly in all of my interactions with her, going above and beyond for me and other customers. TLDR: the staff are doing the best they can and the issues mostly appear to be due to circumstances outside of the staff’s control - stocking, staffing, high volume.“