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“I had such a great experience at Jack in the Box today! I recently downloaded the app and wasn’t quite sure how to use it when I got to the drive-through window, but Africa and Lisa went above and beyond to help me.
Africa, who mentioned she’s new, was incredibly kind, patient, and eager to assist. Lisa was just as helpful, walking me through everything and making sure I understood how to use the app with ease. They both made what could have been a confusing experience feel simple and enjoyable.
It’s not every day you come across such genuine, attentive customer service—especially at the drive-through! Their positive attitudes and willingness to help truly stood out. Jack in the Box is lucky to have them on the team. I’ll definitely be back!“
“I didn’t mean to interrupt a worker who was going home at 8 am, but she took my order immediately and got my order going when no one was at the front. As soon as it was done, she handed off to someone else and went home, so obviously she was off the clock. I’m sorry I did that but I wanted to 5 star that because she didn’t have to take care of me. She could’ve went home and had me waiting. But she got me taken care of first. Great service“