Jack in the Box in Houston

“I think the employee here used to work at Chick-fil-A because everybody is super friendly and they make sure you get whatever sauce you asked for
French fries are actually always hot and fresh when I’m in this side of the town“

“My FAVORITE Jack in the Box in all of Houston...🤠

Special orders, like extra cheese and extra tomatoes or extra crispy fries or double egg breakfast burritos, No Problemo...😎

Friends with many of the staff, cooks, and managers for years...😁“

“Robert was absolutely amazing! So kind!
I went to another Jack in the Box before this and they didn't have shakes and then I come to this one (at 4 a.m mind you) and Robert was so kind and cheery! He also had good news; their shake machine works! He was so kind and made my night a whole lot better! Great customer service!
(Also the fries were FRESH!)“

“I was in a hurry with only 30 minutes left on my lunch, so I decided to stop, the line had 4 vehicles, and in my mind I was already making excuses because I believe I was going to be late but to my surprise the line started moving faster than what I tought and next thing I knew I was picking up my order on the window, it only took 8 minutes to get out with my order that's some great service. Thanks“

“Just know this is the only Jack in the Box I’ll be going to in Houston from now on. I stopped by last night, and Jose truly went above and beyond to take care of me. From the moment I pulled up, he had a great attitude, was patient, and made sure my order was exactly right. The food was fresh, hot, and came out quickly, which made the whole experience even better. It’s not often you get service that makes you feel genuinely appreciated, but Jose did just that. This location has definitely earned a loyal customer; highly recommend!

By the way, this is Dakota from Stud~ish Radio. Had to use my other email to let you know how good your guys are to your business. 💪🏽“

“I love this Jack In The Box so much. Every time I visit they have great customer service and always smiling. The 2 most employees that stand out are Cynthia and David. They greet you with smiles and treat you like your family. I definitely will be returning to this Jack In The Box and tell others too. Thanks again for the awesome service Cynthia and David😊!“

“Honestly really good experience I had my order correct and everything was on point there was this cashier named Joselyn she was so nice and so kind there was a lady in the kitchen also very very nice idk her name but she was a awesome person I recommend this jack in the box very much been coming here for years and never complained“

“Friendly and reliable service food was served fresh and straight off the grill and out of the fryer

Vegetarian options: Salads are fresh

Kid-friendliness: Drive thru service is kind and patient

Parking: Two handicapped parking over 15 parking spaces

Wheelchair accessibility: Wheel chair exceesable no push to open door though“

“This Jack is the only one that can consistently make great Iced Coffee. They have been doing so for many years and I must applaud only this location as I have been to many Jacks in Houston and surrounding and the only other one that does coffee right is on 59 and airport in Stafford. Bravo to the team at this location and in Stafford. Keep up the good work!“

“Well with me not being much a morning person. I was getting annoyed of explaining what i wanted too the first casher.
Mrs. DAYANA saw me getting agervated and took over taking my order. I dont know if she is a manager or not but i can tell she can be good at being a manager she was very explaining didnt mind answering questions. She knows how too change her langauge for spanish too english really good.

Shout Out To DAYANA!!!“

“Jack in the box at this location is always a great experience food is always FRESH and hot and delicious 😋 dining in today customer service is awesome 👍🏾 great customer service store manager came out and asked me if I was okay with my food and didn't I needed anything great environment highly recommend this location you will be treated like family for your friends and family eating breakfast lunch and dinner with Jack in the box thanks Jack in the box staff ⚕️ and the store manager great experience and phenomenal customer service great job ⭐🌟✨ CUSTOMER SATISFACTION ✨🌟⭐👌🏾“

“I have come here quite a few times and there’s this gentleman I think his name was Paul. He was super friendly and man he sure can move. He was knocking down orders left and right and always had a smile on his face. That’s why I always keep coming back. The rest of the staff was very friendly and the food was delicious! The store was clean which I was very impressed. I’ve been to other JIB and I ran out as fast as I walked in.“

“#13 chicken club was good! First time experience. Fries i didnt care for at first bite, but then realized I was eating them all. Food was super hot and fresh! Actually ripe tomato on the sandwich. Crisp lettuce. Could have been cleaner. Ceiling was dripping. Think thats due to the weather and HVAC?? Not from TX. Seems like that could be the cause.“

“Matthew, the cook was on points. He was killing it with his looks girls. I don’t know if he’s got a girlfriend, but he hit his Jack-in-the-Box on York now let’s move onto my l other girl Brianna is the most beautiful and very respectful young woman. Please give her a raise. Her establishment is on point baby. Let me talk about my little baby over here. Mariah was sweeping and cleaning and very, very, very respectful I love the service the atmosphere the food very very good people. Please give them a raise and please let other people know that they are good people. Thank you for having people like this. Added establishment on York. Thank you thank“

“I was so pissed last night about my order.. I was missing a hash brown and cheese and bacon on my potato wedges.. I had been calling since last night. I finally got time to stop on my way home. Thanks to CJ for making things right!! Very professional and caring.“

“They always have good food available but sometimes dine in is closed so I recommend checking then going to drive thu I do recommend going in the morning though as it is most fresh and download their app you can scan the barcode on your receipt for free food“

“I came at 2:40am to ask about the Jack cups and to order mini tacos . With receiving poor customer service at the Scarsdale location and the one on Sabo rd - Treyvion really turned my night into a positive one . Asking me how my night was going to recommending the creamy avacado lime sauce for my mini tacos which was delicious! My food was fresh as well , god bless the staff working tonight . May Treys pillow always stay cold, lobster and steaks stay buttery and that a big raise comes his way soon !! Definitely will be coming here instead of my closer locations .“

“Normally this is the best Jack location; this time the service failed to get my Ultimate Breakfast right; I asked for No cheese and mentioned it twice but got cheese anyway, you can't take it off after it is melted. And Jack is now making the small chocolate cake half the size it used to be? What's up with this?“

“Just went to grab a quick 2 for $5 like always. What I can tell ya is man they were made right. The croissant 🥐 was hot and flaky the cheese 🧀 was melted to perfection. And the sausage was hot as well. Thank you for ya hard work #Duley“

“They opened the inside restaurant at 6 am as posted. The young man who waited on me was friendly and respectful. Took a few minutes for the food to come out but I don't mind waiting for fresh food. Food was good and the dining room was clean“

“My recent stop at Jack in the Box was satisfying, especially with their cheeseburger on the menu. The cheeseburger was juicy and flavorful, with melted cheese oozing out from every bite. Despite its fast-food setting, the burger tasted surprisingly fresh and satisfying. The service was quick and efficient, making it a convenient spot for a tasty burger on the go. If you're craving a delicious cheeseburger, Jack in the Box is worth a visit.“

“Drive-thru line takes a while. Sometimes there are homeless guys standing around as you're waiting to make your order. It is very unnerving.

The Tiny tacos are delicious! Make sure you ask for the avocado sauce packets.“

“When you've been working all day and somebody is patient with you because you're not sure about what you want it really means a lot.
All glory and honor to Kevin and his team. Customer service and kindness is an easy thing. Dedication and understanding make it even better.
I recommend the whole team gets a raise!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!“

“Dinning area close and had Hubby had to go threw drive Tru. Order 2 Regular Breakfast Jack for me due to i am sick at home. Hubby drop them off and had to go run some errands. I then look in the bag they were very old corssaint with bacon. I was unable to eat half of one only. It cost him 11 dollars for both and they were not no combo at all. I got rip off. Never no more.“

“I stopped by the Jack in the Box at 5656 N. Eldridge Pkwy Houston, Texas 77041 #3931 on 05/25/2026 at 3:19pm and had an absolutely fantastic experience, all thanks to Jarvis S.
Fast food can be such a hit-or-miss these days, but Jarvis completely nailed it. I didn't have to repeat my order even once over the drive-thru intercom—he got it perfectly right the very first time. Beyond being highly efficient, he was incredibly friendly, professional, and respectful.

It is rare to see this level of great customer service at a drive-thru/counter, and Jarvis really stood out. Management, please give this man some well-deserved recognition!“

“Ok, I never thought that I would ever review a taco place but most of my life's working career I was on the road doing my work, especially when I was a licensed private investigator and running the roads here in Houston.
I found that a few Jack in the Box tacos and a coke was the easiest and fir me, it was a fast, eat on the run satisfying meal. Of course, my wife disagreed. And yes, my doctor has also made comments about my sometimes poor healh choices. But...... I'ma still be a customer, at 78 years old I have to consider the tradition of the Jack in the Box chain. I'm sure that my doctor would agree with me. I can't even remember the first time I had a burger, coke snd fries at Jack in the Box
Okay, no pictures.
Y'all have fun out there and always be diligent.
Mike Pratt“

“Jack in the Box offers delicious breakfast that have fresh crescents. SOURDOUGH JACK is sure winner every time. Drive through service and in store service or exceeds expectations. There is something dreary about the overall vibe there, but I can't out my finger on it. The store is kept clean. Staff is clean. What more could you want? because. Jack will check that box!“

“Had late night munchies and decided Jack In The Box was my to go spot tonight, this location is very quiet late at night and glad to have a very bright lit menu to read off ofThe lady thru the speaker was bilingual which is convenient for those who speak Spanish, food was hot and fresh compared to other Jack In The Boxes that I've been tooNot much more to say about this place, it's Jack In The Box after all“

“We live in the Med Center and this is the closest JITB to us. We’ve never had an issue with our food or the service - which is more than I can say about surrounding fast food restaurants. It doesn’t matter the time or day, the employees are kind and you don’t get attitude for simply order food. Anytime we have a late night fast food craving, JITB on Spanish Trail is our place!“

“I have been giving Jack my money since I was a teenager. I was there last night and Angeline or Angelina R sorry im horrible with names but she had braces and was working the drive through window and her costumer service was amazing, top tier 10 out of 10. I will definitely will be going by to this location more.“

“This location has made an incredible comeback! Back around 2018 we stopped to eat here and the pace was a wreck. Today, the place doesn't even look like the same restaurant. It is obvious that there is new management and team in place. The food is delicious and the store is clean and inviting! Great job!“

“We came in today around lunch time the crew is amazing the service is beyond kind and friendly and clean. They made everything fresh and was so happy to see us. Welcome us and made us feel so welcome most definitely we will come back they the whole crew was amazing one employee named Carlos was super friendly served us with open arms and went out of his way to get us sauce and bring us food because I was in a car accident and trouble walking he brought us our food and was amazing. Thank you to the whole crew for going above and beyond for us. Thank you doesn’t even describe how we felt treated for everyone reading this the post is not made by a worker this is an honest customer review. AMAZING !!!!!“

“In all my 40ish years this is my first time ever going to a fast food place that get it right Everytime. The employees are always nice. I believe it may be the owners (husband and wife). The food is always hot and freshly made. Honestly, I've gotten fresher food here more than Chick-fil-A. Hands down the best Jack in the Box I've been to and I've been to one in 4 other states. I don't go here often and it's at weird times of morning, midday and night but they always get it right. This sandwich was definitely just made! Thank you guys!!!“

“I stopped by Jack in the Box on my way home because I didn't feel like cooking, and it ended up being a solid choice. I ordered a burger combo with curly fries, and everything came out hot and fresh. The crew was friendly and kept the line moving, so I didn't have to wait too long for my food. The dining area was clean, and the whole place had a nice, relaxed vibe. Overall, it was a smooth experience, and I'll definitely be back whenever I want a quick bite.“

“I was really impressed with the level of service we received here. We had our family of 6. There wasn’t much of a line and they took our order right away at lunch time. Our order was fulfilled within minutes and the prices weren’t bad for an airport restaurant (I usually try not to eat in the airport because it’s so pricey). Our order of 6 combos was $66 after tax. Made enough of an impression to where I wanted to leave a review! Thanks!“

“Love this location. The food was fresh and very good 👌 Dorothy has Amazing customer service very friendly fast and attentive most fast food places have angry workers so its nice to have a good location to go to where theres great customer service“

“Very good quality service here. Order is usually on point and the service is great. Our most recent visit on 1/9/2026 around 11pm was very great the person at the window was very professional, bagged our food very well,and made sure to add plenty condiments.“

“Was craving some churros and tacos the other day and we passed by this branch of Jack in the box. Went inside and the ambiance of the place was nice. The staff was accommodating, The cashier took my order efficiently and fast, and the food was processed in less than 20 minutes! Definitely surprised at how a casual craving led me to a very nice customer satisfaction. Definitely would stop by again soon.“

“I was late for a class and needed a quick stop to eat my lunch and jack in the box was the perfect place that day. There was no line, the staff was very quick to process my order and I received it in just 10 minutes. Definitely enjoyed the cheeseburger on my way to school. Definitely worth visiting!“

“The atmosphere is cool. You can dine in with no problem. The place is clean on the inside. The service that the lady's provide is great. Everyone speaks to you as you enter the building. But to be honest sometimes your food come out hot and fresh. And sometimes you might get that food thats been sitting there for a minute.“

“I recently visited Jack in the Box, and unfortunately it wasn’t as good as I remembered. Now that I’m back in Texas, I expected the food to taste the same as it used to, but it just didn’t have the same appeal. The quality felt a bit off compared to past experiences. Hoping it improves, but this visit was disappointing.“

“I went there today, Sunday, after 6 pm. The service was very good and fast, and the girl was very friendly. My family and I liked the service and I recommend it. I don't know the girl's name, but the receipt said Cinthia A. Thank you much“

“I love coming to eat here. The employees are always nice and amazing

But I am highly disappointed in the owner of this franchise. I’m giving the atmosphere 2 stars because no employee should be working in this terrible heat with no A/C in the restaurant of all places.

The owner needs to buy a brand new unit for these hard working people!“

“I'm generally pleased with Jack in the Box for a fast food meal. I order off the value menu most of the time and enjoy the 2 Jumbo Jacks for the price of one when I have a survey coupon. The breakfast croissant sandwich is also good.

I like their buns because they aren't doughy.

The tacos need help sometimes but when they are made right they are terrific!

I think the value menu definitely provides great value for the price. My daughter loves their chicken strips, however, which I think are a little pricey but they've always been hot.

We rarely eat in so I can't rate the atmosphere fairly but I've found some to be nice & clean while others are obviously older and more for geared to drive through dining.“

“Food tasted fine. Prices were reasonable. Service always seems to be on the slower side when it comes to receiving food. The drive thru employees always seem to get irritated when I ask for the receipt. It’s like they think that that I believe they are trying to cheat me.“

“This Jack in the Box tend to get orders wrong or they forget to add/listen to what else you want for your order. The regular fries are meh, but the curly fries are actually really good.

The Jacks spicy chicken used to be my go to burger from them but they added some kind of sauce that ruins the flavor. But they do have a really good burger with the Home style bacon ranch chicken burger. And it seems that this location has improved the food somewhat.“

“The atmosphere and cleanliness have improved a lot at the location. Service was really good and quick, and the restaurant was clean and smelled nice. Obviously it's not fine dining but for what it is and the prices, it's good. Breakfast is the real winner here, they actually crack eggs.“

“Ok I work here ladies and gentlemen I work the 10p-6A Brian is my name if you have came thru at this time I know you got great service I strive for that and fresh product if you know you know I'm there Sat - wen off Thur and fri come see us and taste the difference and yes you pay for buttermilk( Ranch ) if you dont get nuggets , strips,or poppers Sorry but its the rules now“

“Maybe I just arrived at a good time on a Wednesday, but my food was super fresh and accurate! I ordered thru the app. Whatever deal Jack made with Red Bull so that I could enjoy a berry smash Red Bull drink with my super delicious order? Thank youuuuuuu!! :-)“

“The new manager Erica was awesome today . I really hope some of the bad apples don’t run her off. Usually when I come to this location overnight. The employees are either under the influence or tell me the store is closed. Thank you for the exceptional experience tonight I’m grateful.“