Chick-fil-A in Mansfield

“First of all let me say thanks to guy at the counter at lunch July 3rd. He was very nice, wished me happy birthday and was very personable. I'm a chatty people person, and he was a super great guy. The food was great, the service was the best I've witnessed anywhere. Location was clean and very organized. One of THE BEST locations I've been. And I've been to alot across this country. Again. I wish I'd remembered the guys name and could thank him. The service industries need more like you sir.“

“don’t usually take the time to write reviews, but my recent visit to Chick-fil-A was so exceptional that I felt compelled to share—specifically because of the incredible service I received from an employee named Philip. In a world where fast food service is often rushed or impersonal, Philip stands out as a truly rare kind of employee: one who takes pride in his work, genuinely cares about the customer experience, and goes the extra mile with a smile that makes you feel like more than just another order number.
From the moment I walked into the restaurant, I noticed how attentively Philip was interacting with every guest he encountered. He had a calm, composed demeanor, but you could also see how much positive energy he brought to the space. He greeted everyone warmly—using eye contact, a friendly tone, and addressing guests with “sir” and “ma’am” in a way that felt natural and respectful, not robotic or forced. It’s little things like that which make a huge difference.
When it was my turn to order, Philip welcomed me with genuine enthusiasm. He didn’t just rattle off the menu or try to rush me through—I could tell he was actually listening, making suggestions where appropriate, and ensuring I had everything I needed. I asked a few questions about some of the seasonal items, and he was incredibly knowledgeable, taking the time to describe the differences and even shared what some of the more popular choices were that day. He had clearly taken the time to learn not just the products but how to guide guests to the best experience possible.
Once I placed my order, I noticed that Philip didn’t just hand off the next task to someone else—he actually followed through. He made sure my order was accurate, double-checked the packaging, and even brought it to my table personally. That’s the kind of proactive service you might expect at a fine dining establishment—not a quick service restaurant. I was blown away.
But it didn’t stop there. A few minutes later, he came back around to check on me—not in an intrusive way, but just enough to make sure everything was to my satisfaction. He even offered to refill my drink and asked if I needed any sauces or condiments. He did all of this with the same calm, courteous, and upbeat attitude that made the whole experience feel genuinely personal.
It’s rare to find someone in the service industry who combines professionalism, kindness, and efficiency the way Philip does. He wasn’t just doing his job—he was owning it. You could see how much pride he took in representing Chick-fil-A’s values of hospitality, respect, and service excellence. Honestly, if I were in a position to hire for customer service training or team leadership, I would try to recruit Philip on the spot. He’s exactly the kind of person who makes a brand stronger by living out its mission in everyday interactions.
This kind of outstanding service is something I’ll remember, and it’s a big part of why I’ll continue to return to this Chick-fil-A location. Philip made a routine lunch stop into something memorable. He reminded me that great service can brighten someone’s day, and that one person can truly make a difference.
If anyone at Chick-fil-A corporate is reading this: Philip deserves recognition. Whether it’s through a team award, a leadership opportunity, or simply knowing that customers notice and appreciate his hard work—he’s earned it. Keep up the amazing work, Philip, and thank you for setting such a high standard of excellence. The world needs more people like you“

“I can’t express how amazing the team here is. I put in my pickup order, and by the time I walked in to get my order, it was ready, and I placed it while in my car. The manager—I did not get his name—let me know an item was missing. I didn’t mind because the order was ready so quickly, and of course they’re always so friendly and have the best customer service, but I just wanted to express how amazing of an experience I just had.“