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“8:00 AM, 7/14 drive through. Placed a breakfast order- first thing I requested was a parfait, then the rest of my order. Pulled around and noticed goofing off and dancing through the window near the drive-though headset girl. Got my order and looked in bag. Parfait was missing and let them know. A different girl than the headset said there was no parfait ordered. I said I told that girl right there (pointing to girl with drive through headset) and instead of asking her, she said, I “would be happy to charge you for one” after I already paid for my food.
Easy mistake- we all make them. I’m leaving this review because it looks like you (owner) have a group of girls more concerned with goofing around than serving the customer. This may become a problem for you. This is not something I witness often at this chick-fil-a as the service and customer attention is usually 99% right on! I enjoy brining my daughter here.
If the order was correct and the goofing off was taken place- would it be an issue? No.
Doesn’t look good.
Edit-*** after arriving home the order was wrong again. I ordered a sausage Mffn and was given a sausage biscuit. Bad showing this morning for the drive through. I will bring it up to management next time I’m in. They will make it right.“
“The best Chick-fil-A. Chick-fil-A is already known for great customer service, but this location takes it to another level. My mom gets her daily tea from here, but she recently had knee surgery and can't drive. Team member Cathy hand-delivered a tea to her house two weeks in a row. The service here is above and beyond!“