Subway in Midlothian

“My review is specifically for an employee that served my husband and I tonight. Alexis is such a kind soul with great customer service. This young lady greeted us with a smile and was extremely friendly. She held conversation with us AND kept eye contact while talking. It was a breath of fresh air to see there are still hard workers with great customer service with this younger generation. Alexis deserves a raise! We will be back to see her again!“

“This subway usually gets a bad rep from the locals, I had the same view until the manager made it right and every time I walk in there I am greeted and recognized as a regular. I am usually offered a free drink or cookie or even a bag of chips sometimes. I had submitted a mobile order for a steak sandwich and they were out of steak so they made it right and gave me a refund. It happened again a second time where they were out of steak and I didn’t know until I got there (they called me but I didn’t see it). The manager wasn’t present so the gentlemen working were unable to issue a refund at that time. I was told the manager would issue a refund once they came into the store. At a later date I contacted the store because I had not received any refund, lovely manager gave me a full refund and the sandwich I had originally ordered as well as chips and cookies all for free. Yes they messed up, but they made it right!!!“