McDonald's in New Braunfels

“My food was good and hot, and my frappe' was cold and had almost all the whipped cream it should have on it. The only thing that was a turn-off, and he was polite and prompt, was the young man at the window had a mustache and beard and was drinking a drink when I got to the window. I realize it's very hot right now, but somehow it turned my stomach to think he had no way to wash his hands between drinking and handing me my glass and food.“

“Went inside to eat. 2 others eating. 4 in line waiting for food. And waiting and waiting and/.. , maybe preferences were being given to drive throughs. Keeping a drive through waiting 15 minutes would be bad.
I interior was clean but sterile.
Not best McD's experience I have had“

“I ordered online for pickup for drive through. I had my dog in the car he loves chicken nuggets he had his head out of the window. The sweetest girl come up to the window and thought he was adorable and ask if he could have some whip cream! I said of course, he was so excited. I just wanted to give a shoutout to this young lady for great customers service. I didn’t catch your name, but thank you!“

“I wanted to share a positive experience I had. My mobile app was not working and I was having trouble placing my order, which was really frustrating. The manager, Kitty, let me know she wasn’t able to fix the app issue, but she still went above and beyond by comping my meal.

That gesture truly meant a lot to me. Great customer service can turn a stressful moment into a good experience, and she did exactly that. I really appreciate the kindness and understanding that was shown. Thank you for making me feel taken care of ❤️“

“So happy with my experience today with the cashier (Stephanie Russell) I had asked her last name to make sure to get it right she was very sweet and helpful we had a big order and she was very patient and we felt wanted and she was running orders and cleaning lobby keep up the good work :)“

“I love taking my girls here. It’s always clean, the staff is friendly, and most of all they keep the kids area, very clean. They also have one big touchscreen table in the kids area, and two small touch screens on tables in the front lobby. I wish I made it easier for the children to reach it because my daughter always asked me out halfway on the table to be able to play the game, but other than that it’s really good place to take your kids

Kid-friendliness: This place is definitely kid friendly. It’s the only McDonald’s. I know of. In new Braunfels. That has a huge player area for the kids“