McDonald's in San Antonio

“⭐⭐⭐⭐⭐

Jannet was absolutely phenomenal! From the moment I walked into McDonald's, she was incredibly friendly, welcoming, and professional. You can genuinely tell she loves her job, and her positive energy is contagious! It's rare to find someone who takes so much pride in what they do and makes customers feel so appreciated. McDonald's is lucky to have her! I'll definitely be coming back just to see Jannet again. Keep up the amazing work!“

“Semi good food today as per usual this year and I just kinda sit the the 30 minutes drinking my diet soda and a few medium fries however I'm always shorted on fries by like 5-6 if I get a small but other times it's overfilled or exact which means good quality and quantity but they have medium fries and large for good value“

“Great customer service! Veronica is friendly, quick, and very helpful. She always greets customers with a big smile. I love her personality she always so kind and sweet. She’s definitely has all the qualities of great service . Thank you Veronica for your service and your dedication .“

“This McDonald's is the best in the area imo. Many of the other locations here have bad service and are unclean. This one however is great, every time I go everyone is friendly and the kiosks actually work. If you want McDonald's, this is the location to go to.“

“Food was fresh and on point, I ordered online to be eaten inside the restaurant, the food was ready very quickly as well. When I went to the counter to pick it up, the young man only handed me 1 cup but I had ordered 2, they were just spread apart on the reciept, when I asked for the other he almost argued to tell me I only paid for one so I had to point it out, other than that he was friendly enough. Told me to have a good day, he just needs to pay more attention to details. The atmosphere is busy and we can hear they employees yelling back and forth to each other, they sound annoyed. Other than that though, over all, I'd still come back, I have been for the past 20 years.“

“This location was awesome...the manager on staff tonight was amazing. All our food was served hot and delicious 😋 😜. She and her staff got my order correct the first time. I was a last minute customer and she still went out of her way to provide excellent customer service to myself and my husband. I definitely recommend this location to anyone who wants to have a great experience, hot food, and exceptional customers service. Thank you 😊“

“This McDonald’s deserves five stars, especially the morning staff. Shout out !!! It’s not the easiest area to work in, but they show up every day with a positive attitude and always greet you with a smile. My orders are always correct, the food is fresh, and the service is consistently great. I genuinely look forward to seeing them every morning. Highly recommend!“

“The building is nice because its brand new. I love the location, but the people are not so convincing. They look like there not even happy they dont they just hand you your food. I was parked at 3rd window every time I went for no reason and thats annoying. They meed to be more cheerful and hype its MCDONALD'S FOR CRYING OUT LOUD!!! I am also shocked there was no grand opening i drive by mcdonalds every day I live in neighborhood behind Walmart and I saw mcdonalds being built. Pretty cool.“

“This is honestly the best McDonald’s I’ve ever been to. The staff have always been so friendly to our children, and service has always been very attentive. We often come to this location for ice cream or happy meals, and everyone has been so friendly. There isn’t a play place at this location, but often the team members give our kids extra attention or puzzles to play with while they wait for food. We really like coming here.“

“Deliveries are my only issue, thru doordash or whatever it may be I'm usually always missing at least one item or some sauces.
Other then that this McDonald's attention to detail is usually great, thank yall for great food service :)“

“Alissa was wonderful, kind, helpful and over all she is a great asset to the company. Need more employees like her. With an employee like her customers like me will definitely come back over and over. Ty for your outstanding service Alissa.“

“The food is good. I go here all the time, but there are times they neglect to put all items in the bag and when I get home. I don't have all of my order. And there are times Ive received attitude. Through drive thru and inside. Especially when I drive all the way back to get the missing food items. Otherwise they are on target and service and food is great other times with No issues.“

“Shanti A. provided excellent customer service during my visit today! Shanti A. was very friendly, attentive, and made sure my meal was hot, fresh, and prepared well. I really appreciate the great service and welcoming staff at this McDonald’s. I’ll definitely be coming back the next time I’m in the San Antonio Airport area!“

“Updating my review after a bad experience manager made it right and this McDonald’s really knows how to treat their customers . This is a busy McDonald’s but the workers make it worth it with their kindness and great Food . While eating here with my family a Karen came in screaming at the employees from the drive through saying she had been waiting for a long time and people after her received their order . She yelled the same thing 4 times at them and continued yelling over and over it was so bad. I felt so bad for the kind employees that quickly handed her the food , apologized and handled the situation in the best way . After that she yelled at them one more time . A kind lady that had her food in her hands told her “you do not have to be rude to them” I will continue coming here because of the great experiences I have had here .“

“Overall a pleasant place to hangout. The staff are kind and willing to work with you to get your food right! They even brought back their wifi service, which i was very relieved about.

Food takes a little long to come out, so expect not-so-fast food, but this Micky D's is worth coming to“

“Aww hell nah yall better not close my favorite McDonald’s can I save him I need this McDonald’s saved. What did it ever go wrong here. Hell nah the only reason yall closing is because I went here and the ceo of McDonald’s didn’t like that there were more still standing. McDonald’s if you love Texas you will leave this alone. This is the Alamo of San Antonio. Classic and perfect. Live us Texans alone.“

“Don’t really like this location because I’m always ignored and left standing there for a while until someone helps me out. But TODAY whoever they had on the front counter around 1:20pm taking orders was super attentive and welcoming! Only reason I’m leaving a review! Awesome job!“

“Honestly i was very anti-MCDs for decades. I recently started going yo this location because i was told from a decent source that the owners n mgrs keep up with machines cleaning n overall hygiene. Its been a month or so and each time customer service is fantastic, my order request has always been correct n fresh, wait time is usually no more than 5 minutes but usually faster. Today something unusual must have happened because it did take almost 20mins. However, customer service kept their cool and every one was attentive, aware of the wait apologizing to customers and once again, my order was correct, warm, fresh n delicious! Great job MCD team at SW Military!“

“This location is on point! Always clean, always cute decor, and super friendly staff, especially Ana and Mario! You can tell they care about their customers and make you feel welcomed. The food is always yummy, orders are correct, and freshly made. Never have to worry about cold fries or nasty burgers or nuggets. Great staff, atmosphere and vibe.“

“Just left (Sat night around 9pm) and was really impressed with how clean the dinning room was, staff were helpful a.d food was delicious. The dining room is very spacious with easily 6 (if not more) ordering kiosks. I was surprised that their dining room is open 24 hrs on Saturdays. Other than Seaworld, I am not sure what else would require the room to be open overnight.“

“Decent mcds… the nuggets always taste like they’re heated in a dirty oven or something. Everytime. May need a deep clean asap … other than that the service is fast. Inside play place definitely needs to be cleaned. Sticky floor , tables, and kid area.“

“We came in as a big group, and we all ordered. They got our food ready pretty fast! One of the workers named Ray was super great! He was helping us out and was just super considerate. I tried to do the survey online, but the survey was not working for me. :(

BUT RAY IS A DOG!! He was awesome!!“

“We had a great experience here! Our order was prepared correctly, including the nuggets and drinks, and everything was fresh and ready to enjoy. The staff was friendly, attentive, and made sure we had everything we needed. The coffee was prepared exactly as requested, and the whole visit was quick and hassle-free. Definitely a 5-star experience!“

“whoever is making the mcdoubles during the day, I need to try your home cooking. The burger is always fresh, hot and VERY tasty. I've never had a McDonald's make my mcdoubles like this, they're always half-assed. Everyone I encounter at this location is helpful, kind and transparent on the timing for food.“

“We had a great experience at this McDonald’s thanks to Erica! She was extremely helpful, took great care of us, and even helped us exchange the Happy Meal toys we had. She was very kind, friendly, and attentive. We really appreciate her help and excellent customer service. Thank you, Erica! ⭐️⭐️⭐️⭐️⭐️“

“Despite the high volume of traffic, the facility was exceptionally clean upon my arrival. Serenity is a standout manager who provided some of the most impressive customer service I have encountered in a long time. I intend to recommend this McDonald's location to my entire network, as it offers some of the most efficient service I have experienced recently.“

“I just went through the drive thru for breakfast, haven’t even checked to see if my order was correct, but I’m still giving 5 stars simply for their impeccable attitudes and service. Both young ladies (the one that took my payment and the one that gave me my food) made my morning with their kindness/customer service. Their type are very rare to encounter in fast food service.“

“We recently hosted my son's birthday party at McDonald's, and the staff made the entire experience so easy! Ana and Alexa were incredibly patient throughout the ordering process, had everything set up quickly, and made sure we had everything we needed from start to finish. The play area was also very clean and well-maintained, appreciate you so much Michelle!

A huge thank you to Ana, Alexa, and Michelle and the entire staff for being so kind, attentive, and helpful. Your excellent customer service made the day extra special!

I would definitely recommend this location for your child's upcoming birthday party! 🎉🎂😊“

“This resterant location was mostly clean. The bathroom was fairly clean. If you want to make sure your food is hot and fresh, you can special order your food or you can just tell the person you are placing the order with that you want your order made fresh.“

“Took 30 minutes for our to go order to be done. The AC seems to be broken and the poor employees had fans and a portable ac unit. Not totally upset that it took 30 minutes for our to go order with the conditions the employees are working in.“

“Last Saturday was my 70th birthday. 2 or 3 years ago, I downloaded the McDonald’s app. I was asked for my D.O.B. while doing the prompts for setting up the McDonald’s app. I entered the information. I received an email by McDonald’s receiving a free sandwich and a drink because of my birthday date. Today I went to McDonald’s showing the email to Esther, the young lady at the register. Esther was polite, friendly, kind, informative and professional. Esther deserves a pat on the back. She was busy at the restaurant & at the register because it was 11:58am, lunch time! What I admired mostly about Esther is that she’s young yet extremely patient and a good listener. Thank you to the GM here for having Esther in your crew. She makes you shine! 🙏🏼 CGR“

“Oh my goodness I hope I remember your name. Jason I believe. You explained how the drinks work and even came to check up on our table after a few minutes of us eating. I have never been in a mcdonalds where I was checked up on and I can tell you it makes all the difference when it happens!! Thank you so much! It's our first Mcdonalds in Texas (we're from illinois). Thank you!“

“Enjoyed the friendly service of the staff and the gentleman cleaning the store front outside and the windows inside 👌, excellent job! The restaurant looks great! I'll be returning for more morning coffee and breakfast sausage.“

“Seems like they got a new manager, place is clean, employees seems mature. The lady that helped me, Brenda, she is friendly, talkative and she stayed busy cleaning up when she didn't have a customer. She told me today was her first day at this location, well this location needs more of her ! Food was actually good to eat 😂“

“Today I stopped by for a big breakfast with hot cakes my order the food and the service was the best ..The young lady taking orders was so friendly and the person in front was a manager karina I believe she was so friendly..I appreciate the service great job 👏“

“I indulged in a classic McDonald's ice cream cone, and it was a delightful experience! The cone is perfectly balanced with a crispy, sweet waffle cone that adds a satisfying crunch. The soft-serve ice cream is creamy and smooth, with just the right amount of sweetness to satisfy my cravings.

The portion size is generous, making it a great treat for a hot day or after a meal. I love how the ice cream is soft enough to melt slightly in the warm weather but still holds its shape as you enjoy it.

Additionally, the price is incredibly affordable, making it an easy choice for a quick dessert. Overall, the McDonald's ice cream cone is a nostalgic treat that never disappoints. Whether you're stopping by for a snack or treating yourself, it's a simple pleasure that hits the spot! Highly recommend giving it a try!“

“Food was great. Drive through went quick. Just had to get around the people that don’t know how to follow the little yellow lines painted on the ground.

I think the mayonnaise bazooka was turned up a little too high“

“I recommend this place of establishment no doubt they tend to you when the app is being used or you order from the counter I've been going here since 2009 ... ba da pa pa pa ... gotta love it !!!

Kid-friendliness: definitely kid friendly

Wheelchair accessibility: Yes wheelchair accessible as well“

“I would like to thank this location for Finally helping me decide to not frequent Macdonald's again. Just like other commentors I was asked to pull forward, and having had to wait quite a long time in the past only to get my order barely warm I asked how long would the wait be..... I felt like I committed a cardinal sin, I did pull forward and when the food arrived it was nice and warm but the 1/4 pounder was so very loaded with PEPPER and fries over loaded with salt it only made me pause.......I felt the order was intentionally over seasoned and in hind sight I hope that's the only thing wrong with the food.,
I have officially stopped ordering from this establishment and others and I thank this particular establishment for helping me save tons of $$$$ by not eating out....
well done, thank you.“

“Homestyle burger meals x2 for the win. I needed rescue since working from home and unable to cook. Classes were cancelled and my bf’s daughter’s hungry. Quick delivery through DoorDash but the food was still fresh and Sprite was not spilled!“

“This McDonald's offers great service. Everyone there was super nice, especially The manager she helped me with an online order issue. I didn't quite catch her name. But she was in the night shift the day I am writing this review. I am a regular at this McDonald's, but they've always been so nice and helpful every time I go to get my food or have an issue. My order number for that day was 1303.“

“Nothing crazy. Either this place is always busy or it’s my luck.

Either way I still come back. It’s fast food and it’s McDonalds.

If you’re expecting a 5 star dining experience, go to a 5 star restaurant.

You get what you pay for“

“Great food clean n great employees ..love doing curbside in thee am n having Ken repeat my order n seeing managers friendly smile in am …this mcds is outta my way but I come here for a great morning experience compared to others thank you“

“I have been to a lot of mcdonald's, but this one had a customer service level that is rarely managed in the chain. The lady that came to serve me actually appeared to want to be there. She was kind friendly on the spot with all the little details that I needed. In addition, the food was good and hot and the restaurant was as clean as i've ever seen.“

“I don't come here frequently, but my last two visits were great. Ate in the store with my two kids, food came out hot and fresh in a reasonable amount of time. Went back today and two wonderful employees went above and beyond helping me get what I needed. Very appreciative of the extra effort they put in to helping me this morning.

I moved out of the area and don't frequent this location much, so it was kinda weird there was no self serve drink machine, but knowing the area I can understand the reasoning behind that. Very happy, will be back.“

“I am not a big fan of any McDonalds especially what's on the news. But, listen up, this location is awesome, friendly, busy, freshly made. My wife order and my kids order hamburger was not right. Called them on the cell, no problem, no issues, they offer to replace the whole order. Fast and friendly with no attitude. I am not fond of McDonalds but I live miles and miles away and will go out of my way bypassing many other McDonalds. I don't give them 5 stars but minues one because of my feeling. Try this location out. Who ever the owner or the manager is, it flows from the TOP!“

“McDonald’s is dependable and always hits the spot when you need something quick and satisfying. The food comes out fast and hot, fries are perfectly salted, and the menu has something for everyone.

The staff keep things running smoothly even during busy hours. Orders are accurate, the restaurant stays clean, and the team is friendly at the counter and drive-thru. It’s the kind of consistent service that makes you want to come back.“

“The McDonald's app screwed up, as usual, and messed up my order. But the workers here made it right and got me my food. I appreciated how they went above and beyond when the McDonald's app decided on its own I didn't need food after all that day.“

“Food is prepared well and orders are usually quite accurate. The store is clean inside. Dining area is basic and just okay. This location may not be the nicest dining atmosphere inside or nicest looking on the outside, but it gets the job done as well as any other McDonalds. Honestly not as slow as other locations. Has way more good days than bad ones.“

“They are slow to take care of customers in the restaurant resulting in a long line and long waits for your meal. It seems that if you try to get someone's attention to order they take longer to come to you and this location isn't very busy during the day“