McDonald's in San Antonio

“Today Carrie was so kind to comp my grandsons meal because i forgot my wallet. we were taking him to do STAR testing and he really needed ila good breakfast and we made it to testing on time. thank you so much Carrie. btw we always go out of our way to eat at this location. they care about quality and service!!“

“I love this McDonald's tho I never really go inside. But when I do and Buddy is working. It's never a dull moment or bad experience. He makes sure your order is right and the service is always fast. Take it easy Buddy! Thanks for the big red.“

“This is honestly the best McDonald’s I’ve ever been to. The staff have always been so friendly to our children, and service has always been very attentive. We often come to this location for ice cream or happy meals, and everyone has been so friendly. There isn’t a play place at this location, but often the team members give our kids extra attention or puzzles to play with while they wait for food. We really like coming here.“

“This McDonald's is the best in the area imo. Many of the other locations here have bad service and are unclean. This one however is great, every time I go everyone is friendly and the kiosks actually work. If you want McDonald's, this is the location to go to.“

“Place was clean, had a good play area for the kids, everyone was friendly, but the restrooms stunk up the whole dining area, the smell was awful! There was also a homeless man right outside the front doors trying to talk to my 4 yr old and it scared her.“

“Semi good food today as per usual this year and I just kinda sit the the 30 minutes drinking my diet soda and a few medium fries however I'm always shorted on fries by like 5-6 if I get a small but other times it's overfilled or exact which means good quality and quantity but they have medium fries and large for good value“

“This McDonald’s deserves five stars, especially the morning staff. Shout out !!! It’s not the easiest area to work in, but they show up every day with a positive attitude and always greet you with a smile. My orders are always correct, the food is fresh, and the service is consistently great. I genuinely look forward to seeing them every morning. Highly recommend!“

“I ordered curbside and Jayden (i think that was his name, younger gentleman) came out and immediately he was amazing. He was funny, went back inside to get my sauce when his little bucket didnt have any, and was quick and efficient. mans deserves a raise“

“Omar, specifically ran out our order. Not only was he friendly and professional, he made the experience altogether special. Will definitely make the drive to come back to THIS location specifically for employees that go above and beyond like Omar.“

“I work nearby and can rely on them when in need of a quick meal, nothing too amazing EXCEPT for the fact that the customer service is solid.

There's an amazing older lady named Bobby and she never fails to be kind, attentive and an all around pleasant person! I cannot emphasize enough how much her kindness can boost everyone's moods, I appreciate it greatly.“

“I went to mcdonalds earlier today and normally go in the morning for coffee but I placed order, then about 15 min later went in drive thru, waited about 3 min no one said anything so I drove to next window. The lady was very angry and said don't do that, I said ok I waited but no answer, she then says next time wait longer. Then when I asked her name she shut the window and walked away. I go here every day and never have issues! The young lady in the drive thru savannah December 20th at about 5:40pm should not be working hospitality and needs a attitude check! I usually deal with charee i believe her name is and is always nice and professional in the mornings when I get my coffee

**edit updated to 4 stars as the manager (claudia) reached out to me to apologize and try to make it right and never had a manager try to make it right by me so I was really impressed. She also stated they will rotate more so they are not overwhelmed in one area. I appreciate the way she handled everything 🙏“

“Deliveries are my only issue, thru doordash or whatever it may be I'm usually always missing at least one item or some sauces.
Other then that this McDonald's attention to detail is usually great, thank yall for great food service :)“

“Just wanted to say thank you to Eliza ( not sure I spelled it right) very friendly and welcoming and took care of us immediately without attitude and without eye rolling like some of the girls that have taken our order it’s rare that we come in for dine and get met with a friendly welcoming cashier so THANK YOU !!! Eliza“

“Today 3/2/26 i went to go get breakfast i want to write this review for the only reason of Ms.IRMA she goes beyond and to make a great customer service she is helpful, mindful and kind to make your experience a great one , she makes sure you have everything you need and has a wide smile on her face , I want to say now days you dine in or pull up unexpected of how the service will be but she sure makes you feel welcome ! Thank You IRMA 💖 not only did i receive good service from you but i saw you walk around doing it to others as well ! Blessings.“

“Great customer service! Veronica is friendly, quick, and very helpful. She always greets customers with a big smile. I love her personality she always so kind and sweet. She’s definitely has all the qualities of great service . Thank you Veronica for your service and your dedication .“

“Updating my review after a bad experience manager made it right and this McDonald’s really knows how to treat their customers . This is a busy McDonald’s but the workers make it worth it with their kindness and great Food . While eating here with my family a Karen came in screaming at the employees from the drive through saying she had been waiting for a long time and people after her received their order . She yelled the same thing 4 times at them and continued yelling over and over it was so bad. I felt so bad for the kind employees that quickly handed her the food , apologized and handled the situation in the best way . After that she yelled at them one more time . A kind lady that had her food in her hands told her “you do not have to be rude to them” I will continue coming here because of the great experiences I have had here .“

“My experience was great ! I order my mcdouble a certain way no ketchup no mustard add mayo but this time they must have not heard me because it came with k and mu it's ok I ate it and it was ok fries were hot and salty and fresh but I rarely have any problems ordering with this particular McDonald's the staff is always super friendly and out of all the times i order a ice cream cone it only wasn't working 1 time so overall I rate this McDonald's higher than average or at least higher than any San Antonio McDonald's.. I would order from this restaurant rather than a San Antonio location any day just based on trust and friendliness... Can I have a complimentary meal for this review lol jk it's not needed but willing to accept 😜😊“

“after being out we stopped at the mcdonald’s to get something to eat and a ice cream not sure the employees name it was a guy at the register and a girl who was cleaning everyone was so friendly to us nice and didn’t have to wait long honestly probably one of the nice locations i have been at lol but definitely would go again if i’m ever in the north side of town“

“I normally do not go to McDonald's or eat fast foods. I love to cook and eat at home, but once in a blue when I am running an errand I will get a Mcgriddle bacon egg and cheese. The best little sandwich to satisfy you. Wow, the price did go up to $4.99 before tax, but what isn't going up nowadays.

This is not a stand alone McDonald's, so it is small, yet cozy and clean. Food was received warm and customer service from Amanda was wonderful. Keep up to great work Amanda! I did the receipt survey for you! GOD bless you and keep that positivity.“

“The service is a hit or miss throughout the day. But overall its good. Parking is limited tho.

Update they need to change the soda on the app, it aint dr. Pepper. They have mr. Pibb and im not a fan of the cinnamon flavor pibb has.“

“I had a really good experience at McDonald’s recently. The food was fresh, the service was friendly, and the team members who were working did an excellent job keeping everything running smoothly. I truly appreciate their hard work, especially during the late hours.

One thing I’d like to highlight is the need for more employees during the night shift. The staff on duty were doing their absolute best, but the limited number of workers made the wait times longer and added extra pressure on them. Adding more team members at night would make the service even faster and help support the employees who are already doing a great job.

Overall, I enjoyed my visit, and with a bit more staffing at night, the experience would be even better.“

“On Ce again, I have to hand it to San Antonio. This McDonald's was the first McDonald's I stopped in in the state of Texas that was actually clean, fast service and great food. All the staff that interacted with me was very pleasant. They even have a nice senior lady who walks around cleaning and carries a condiment tray. In case customers forgot something“

“Ordered from Kiosk and it took a long time for the food to get ready. Service can be better and I think atmosphere too. The place needs to more bright and colourful maintaining the McDonald's standard protocol. Maybe I should have opted for drive through.“

“We live in the City but venture out here off and on. This McDonald location has become a favorite. As a 72 year old, their Drive-Thru service, is the best. They never mess our order because they repeat it at pick up with a smile. Paying with cash, they round to nearest dollar in my favor. Good job guys!“

“I asked for the spiciest Chicken Sandwich, they can make... Needless to say they pulled through , I have had the spiciest mcdonald's chicken sandals , I have ever had , and I loved it they also gave me the best.Most chocolatey ice cream that I could possibly ask for this is the best McDonald's location I've ever been to.In my entire life, they are spot on with everything.Customer service food quality satisfaction highly recommend this location“

“I frequent this McD's as it is a short drive to my apartment, and normally it is really good. I mainly go through the drive thru get my order and head home.

The problem lies in when I get a completely incorrect order. Normally I'd turn around and just get whatever is suppose to be fixed fixed, but today I figured I'm not going to make a big deal about it.

However I will say tighten up a bit. Tonight I ordered a 6 piece Happy Meal for my kid, a basket of fries and 2 strawberry creme Pies. When I get home to open the bag, I see 2 regular apple pies and a large fries...

I know its fast food, but please slow down and just do one quick look in the bag. A Large fries and 2 apple pies is not $11.00. Thank you.

Thank you“

“McDonald's is good, obsessed with the sausage egg McMuffins lol. The employees were nice, though I thought she told me to pull up to the 2nd window and I realized too late she may have told me to pull into the 2nd drive thru parking spot. Everyone had to go around me but at some point it's too late to ask 😂“

“Pretty awesome hidden McDs food was on par, cooked just right, perfect amount of flavor. Bacon Hot honey chicken Sammie was 🔥. Employees were very respectful. Portland OREGON TAKE NOTE, THIS IS HOW YOU RUN A BUSINESS! Will be hitting this place up with my family during my stay at the Hilton Palacio Del Rio“

“I was stuck here for a few hours. I personally witnessed several horrid customers worthy of youtube infamy, and the staff remained cool, calm, professional, and friendly throughout all of it. They did their best to keep things clean despite customers leaving trash. They were patient when they had every right to be short. I am embarassed on behalf of the other, presumably, adults who came in and acted like such children.

Also my steak bagel was delicious.

The kitchen looked remarkably clean and the crew sounded in sync and on the job.“

“Quick drive thru visit at McDonald's. Chicken nuggets were Hot ? and fresh. Basket of fries awesome. Received the requested amount of BBQ sauce. Napkins were also included, which is great when you don't have to ask for them. Friendly staff. Smiles ? welcome. Thanks McD's“

“Destiny and Victoria are literally the best ever!!!!!! Such a breath of fresh air! There is a manager there and she is very argumentative and I avoid this location bc of it but Victoria and destiny make up for it. I hope their boss knows how great they are with people and put a smile on my face!!! If it weren’t for them I would rate this location one star because of the the rude manager“

“I eat here every other day sometimes every day since they brought the snack wraps back so out of 60+ visits I’ve had maybe 2 not so great experiences. Honestly one of the better locations in my opinion. The lady the works majority of the morning drive thru shifts is absolutely pleasant to deal with every time.“

“That looks like a daycare center… jumping, running, shouting, throwing food around. We all like to enjoy our food, and I understand they're children, but their mothers can't just let them do whatever they want and bother others.😔😔“

“I usually have amazing service here when I come overnight. From them remembering me and making small talk to even the special accommodations I need they remember without me having to ask but I just came here and ordered my burger( only 1 item) at 7:06pm and not only did I not receive it until 7:39pm but the manager was very rude and brushing me off and unwilling to speak with me on my order. Then came and tossed it on the counter and said there you go while walking away. I was not being rude or raising my voice. I didn’t constantly ask about my order. Hell after I told the guy at the counter I was here for my pick up order I didn’t even ask on the status of it until after 25 minutes of waiting. Manager was a guy with long hair that went more than halfway down his back.“

“Oh my goodness I hope I remember your name. Jason I believe. You explained how the drinks work and even came to check up on our table after a few minutes of us eating. I have never been in a mcdonalds where I was checked up on and I can tell you it makes all the difference when it happens!! Thank you so much! It's our first Mcdonalds in Texas (we're from illinois). Thank you!“

“Today I stopped by for a big breakfast with hot cakes my order the food and the service was the best ..The young lady taking orders was so friendly and the person in front was a manager karina I believe she was so friendly..I appreciate the service great job 👏“

“I pulled up with my 4 boys at 2 am while coming back into town after a road trip. There was no one around, the city was asleep. The crew was young and seemed to be having too much fun, I jumped to conclusions and made assumptions thinking the worst when it was the exact opposite. The young mad with the Edgar was professional.....food was fresh and tasted great. Good job y'all I'll be back for sure!“

“This is one of the best McDonalds in San Antonio. They are quick and accurate and the people working there are pleasant. I drive right by the McDonalds at Guilbeau to go to this one because of the great service. This McDonalds is the way they all should be.“

“Love that they make my coffee perfect every time and the biscuits are always hot and buttery, but the atmosphere and the homeless that go inside and either cause nonsense or scare you because they look like they are about to snap,so that makes this MCD a place to take your food to go.“

“The McDonald's on Culebra and Elemdroth is not a good service restaurant especially evening time. Every time I go their there is always something wrong going on with my orders. The thing is they have so many younger youths working there and they have real bad attitudes toward older customers. I have nothing against it . I'm all for youths getting jobs but now a days it's just crazy with them.The last time I was there the younger youth giving me my order was rudely and started laughing in my face, the manager walked behind her i got the managers attention and told her how the worker was being rude. The whole time I was telling the manager about it she was standing right behind the manager still laughing at me while I was explaining to the manager how she was acting. With no respect, that the manager turned around and told her to walk away because I know that she heard the girl laughing the whole time I was explaining to the manager about her behavior. It's just sad that they messed up on my order and then the youth giving the order to has to do that..“

“I had a fantastic experience at McDonald’s today. The service was quick, friendly, and incredibly efficient, even during a busy time. My order was prepared perfectly — fresh, hot, and exactly as requested. The team worked with great coordination, and the restaurant was clean, organized, and welcoming.

Special shout‑out to the staff for maintaining such a positive attitude and making the visit smooth and enjoyable. McDonald’s continues to deliver reliable quality and great value, and today’s experience was truly impressive.“

“I would like to thank this location for Finally helping me decide to not frequent Macdonald's again. Just like other commentors I was asked to pull forward, and having had to wait quite a long time in the past only to get my order barely warm I asked how long would the wait be..... I felt like I committed a cardinal sin, I did pull forward and when the food arrived it was nice and warm but the 1/4 pounder was so very loaded with PEPPER and fries over loaded with salt it only made me pause.......I felt the order was intentionally over seasoned and in hind sight I hope that's the only thing wrong with the food.,
I have officially stopped ordering from this establishment and others and I thank this particular establishment for helping me save tons of $$$$ by not eating out....
well done, thank you.“

“The service at this McDonald's is exceptional! Anytime I've had an issue with my order...this team has gone above and beyond to make things right. Micheal who works the front counter always provides AWESOME service! Come by and place an order.“

“Honestly this location is not my favorite BUT caitlyn is amazing!!! She always brightens my day she knows exactly how I like my order (mcafe) she never is rude or aggressive like I have experienced there before and I still go here because Caitlyn is the best! I lost my receipt but I’m almost positive that’s her name she works the evening shift 3-10 I think? She wears a hat and pony tail. She is the best!!! She should be a manager honestly! She handles situations so well I’ve seen her deal with other customers and she’s great she is always great with me! Every store needs a caitlyn!!!“

“I don’t really like McDonald’s but my son loves it so we come to one every now and then, but this time I am leaving a review because of one employee who I would love to name but can’t unfortunately because he was not wearing a name tag… but he is a tall bright blue eyed kid at the front and he was very respectful and even checked in on us he has very good customer service so staff is 5star for sure but the only issue I have with this store is the cleanliness and dress code employees with untucked shirts and no name tag really throws me off considering I was a manager at another fast food franchise. But the tables were a little messy along with the counters at the front and it’s definitely not in the middle of a rush so I don’t see an excuse not to take care of it I have to clean the table I sat at with hand sanitizer and a napkin I found on the table but either way a decent McDonald’s and that guy at the front was great thank you Mr no name“

“Don't know who we had spoken to over in the drive-thru, but the lady was extremely helpful & her patience, OMW!!!! Wished her customer service was taught in a seminar all around the fast food industry..... what sux is we did not get her name,she wasn't @ either windows... But I do hope the young lady tht was told her we did say Thank You!!!!:& if not hope she does see this THANK YOU SOO MUCH !!!!!“

“Perfect play area for toddlers! My 2 year old was able to slide,climb,jump around and played for hours! The age range is thru 12 but I think kids older than 5 might not think it's that fun.
Food we ordered took a bit of time but came out piping hot which for me matters more than coming out fast.“

“Serenity always greeted me with a warm smile and made sure my order was accurate. She was patient and helpful when I had questions about the menu. Serenity's friendly demeanor and efficient service made my McDonald's experience enjoyable every time.“

“This McDonald's offers great service. Everyone there was super nice, especially The manager she helped me with an online order issue. I didn't quite catch her name. But she was in the night shift the day I am writing this review. I am a regular at this McDonald's, but they've always been so nice and helpful every time I go to get my food or have an issue. My order number for that day was 1303.“

“When another McDonald’s chose to block the drive thru and lock the dining room instead of do their jobs, I drove to this location. I was very tired bc my husband had surgery and has had some rough nights, which means I’ve had some rough nights. I had been planning to get burgers and nuggets when I left the house but do to the unexpected weirdness at the wurzbach McDonald’s, by the time I got to this one, breakfast was the only option. The combo of exhaustion and change of plans had my brain scrambled and I made a mess while ordering, getting a few things wrong. The young man working the register was very patient and sweet while helping me straighten it out once I drove forward. The food was good too.“