McDonald's in San Antonio

“Place was clean, had a good play area for the kids, everyone was friendly, but the restrooms stunk up the whole dining area, the smell was awful! There was also a homeless man right outside the front doors trying to talk to my 4 yr old and it scared her.“

“Today Carrie was so kind to comp my grandsons meal because i forgot my wallet. we were taking him to do STAR testing and he really needed ila good breakfast and we made it to testing on time. thank you so much Carrie. btw we always go out of our way to eat at this location. they care about quality and service!!“

“Semi good food today as per usual this year and I just kinda sit the the 30 minutes drinking my diet soda and a few medium fries however I'm always shorted on fries by like 5-6 if I get a small but other times it's overfilled or exact which means good quality and quantity but they have medium fries and large for good value“

“I ordered curbside and Jayden (i think that was his name, younger gentleman) came out and immediately he was amazing. He was funny, went back inside to get my sauce when his little bucket didnt have any, and was quick and efficient. mans deserves a raise“

“This McDonald’s deserves five stars, especially the morning staff. Shout out !!! It’s not the easiest area to work in, but they show up every day with a positive attitude and always greet you with a smile. My orders are always correct, the food is fresh, and the service is consistently great. I genuinely look forward to seeing them every morning. Highly recommend!“

“This is honestly the best McDonald’s I’ve ever been to. The staff have always been so friendly to our children, and service has always been very attentive. We often come to this location for ice cream or happy meals, and everyone has been so friendly. There isn’t a play place at this location, but often the team members give our kids extra attention or puzzles to play with while they wait for food. We really like coming here.“

“I love this McDonald's tho I never really go inside. But when I do and Buddy is working. It's never a dull moment or bad experience. He makes sure your order is right and the service is always fast. Take it easy Buddy! Thanks for the big red.“

“This McDonald's is the best in the area imo. Many of the other locations here have bad service and are unclean. This one however is great, every time I go everyone is friendly and the kiosks actually work. If you want McDonald's, this is the location to go to.“

“Great customer service! Veronica is friendly, quick, and very helpful. She always greets customers with a big smile. I love her personality she always so kind and sweet. She’s definitely has all the qualities of great service . Thank you Veronica for your service and your dedication .“

“Decent mcds… the nuggets always taste like they’re heated in a dirty oven or something. Everytime. May need a deep clean asap … other than that the service is fast. Inside play place definitely needs to be cleaned. Sticky floor , tables, and kid area.“

“I stopped in for breakfast on a Sunday morning. The restaurant wasn’t too busy. I placed my order through the app and picked it up at the counter. I had the sausage breakfast burrito, hash-brown, and a small iced vanilla coffee. The food was good and consistent with McDonalds quality. The restaurant was nice and clean. This is definitely a good location.“

“Omar is amazing!!! I’ve been getting really burned old hard dried out nuggets lately like the last few times and. Just never said anything but this time I checked and said something and Omar overheard me and he brought me out a new cold foam drink blueberry it was delicious now I will order this drink again and I don’t usually drink things like this! Great customer service great promotion for the new product he saw a chance and took it and I will be back and buy it! I love this location they always keep their latte machine clean unlike military and 90.. one thing though I really wish they would change their oil soon.. not go so long changing it or idk if their dumping them back in if they have been sitting but other than that I like this location a lot“

“Deliveries are my only issue, thru doordash or whatever it may be I'm usually always missing at least one item or some sauces.
Other then that this McDonald's attention to detail is usually great, thank yall for great food service :)“

“The food is good. I go here all the time, but there are times they neglect to put all items in the bag and when I get home. I don't have all of my order. And there are times Ive received attitude. Through drive thru and inside. Especially when I drive all the way back to get the missing food items. Otherwise they are on target and service and food is great other times with No issues.“

“Great food, got the $4.00 sausage mcmuffin breakfast. An amazing value. Good service , but marked 4 stars because of extended wait in drive through for some reason. If not for that would be 5 stars across the board. McMuffin was warm, soft and very tasty. Hash browns had good flavor, but needed to drain the grease a little longer. The bottom of the bags was soaked with cooking oil by time we got it in the van. Had to put napkins under the bag so not to have the oil get on other things. I credit thst to the fact of being so busy this morning not allowing more time to drain.

Overall, completely satisfied and will return.“

“Updating my review after a bad experience manager made it right and this McDonald’s really knows how to treat their customers . This is a busy McDonald’s but the workers make it worth it with their kindness and great Food . While eating here with my family a Karen came in screaming at the employees from the drive through saying she had been waiting for a long time and people after her received their order . She yelled the same thing 4 times at them and continued yelling over and over it was so bad. I felt so bad for the kind employees that quickly handed her the food , apologized and handled the situation in the best way . After that she yelled at them one more time . A kind lady that had her food in her hands told her “you do not have to be rude to them” I will continue coming here because of the great experiences I have had here .“

“I work nearby and can rely on them when in need of a quick meal, nothing too amazing EXCEPT for the fact that the customer service is solid.

There's an amazing older lady named Bobby and she never fails to be kind, attentive and an all around pleasant person! I cannot emphasize enough how much her kindness can boost everyone's moods, I appreciate it greatly.“

“My experience was great ! I order my mcdouble a certain way no ketchup no mustard add mayo but this time they must have not heard me because it came with k and mu it's ok I ate it and it was ok fries were hot and salty and fresh but I rarely have any problems ordering with this particular McDonald's the staff is always super friendly and out of all the times i order a ice cream cone it only wasn't working 1 time so overall I rate this McDonald's higher than average or at least higher than any San Antonio McDonald's.. I would order from this restaurant rather than a San Antonio location any day just based on trust and friendliness... Can I have a complimentary meal for this review lol jk it's not needed but willing to accept 😜😊“

“after being out we stopped at the mcdonald’s to get something to eat and a ice cream not sure the employees name it was a guy at the register and a girl who was cleaning everyone was so friendly to us nice and didn’t have to wait long honestly probably one of the nice locations i have been at lol but definitely would go again if i’m ever in the north side of town“

“This is a good Mcdonald's. You see one, you see them all. However this one's better than most because they have a fountain drink station in the dining room, unlike a lot of other mcdonald's where you have to ask for more and they hassle with you. The food was delicious and cooked well. Plus it's in the has station itself, so you can eat before/after you fill up.“

“Ordered from Kiosk and it took a long time for the food to get ready. Service can be better and I think atmosphere too. The place needs to more bright and colourful maintaining the McDonald's standard protocol. Maybe I should have opted for drive through.“

“Overall a pleasant place to hangout. The staff are kind and willing to work with you to get your food right! They even brought back their wifi service, which i was very relieved about.

Food takes a little long to come out, so expect not-so-fast food, but this Micky D's is worth coming to“

“I had a really good experience at McDonald’s recently. The food was fresh, the service was friendly, and the team members who were working did an excellent job keeping everything running smoothly. I truly appreciate their hard work, especially during the late hours.

One thing I’d like to highlight is the need for more employees during the night shift. The staff on duty were doing their absolute best, but the limited number of workers made the wait times longer and added extra pressure on them. Adding more team members at night would make the service even faster and help support the employees who are already doing a great job.

Overall, I enjoyed my visit, and with a bit more staffing at night, the experience would be even better.“

“I asked for the spiciest Chicken Sandwich, they can make... Needless to say they pulled through , I have had the spiciest mcdonald's chicken sandals , I have ever had , and I loved it they also gave me the best.Most chocolatey ice cream that I could possibly ask for this is the best McDonald's location I've ever been to.In my entire life, they are spot on with everything.Customer service food quality satisfaction highly recommend this location“

“Ramon put down my complicated order perfectly saying it the first time, and when I had to wait at the window for the line he took the time to converse with me and made me have the most excellent time I’ve ever had at a drive through window.

We need more people like him working, those who care about their job!“

“I frequent this McD's as it is a short drive to my apartment, and normally it is really good. I mainly go through the drive thru get my order and head home.

The problem lies in when I get a completely incorrect order. Normally I'd turn around and just get whatever is suppose to be fixed fixed, but today I figured I'm not going to make a big deal about it.

However I will say tighten up a bit. Tonight I ordered a 6 piece Happy Meal for my kid, a basket of fries and 2 strawberry creme Pies. When I get home to open the bag, I see 2 regular apple pies and a large fries...

I know its fast food, but please slow down and just do one quick look in the bag. A Large fries and 2 apple pies is not $11.00. Thank you.

Thank you“

“Pretty awesome hidden McDs food was on par, cooked just right, perfect amount of flavor. Bacon Hot honey chicken Sammie was 🔥. Employees were very respectful. Portland OREGON TAKE NOTE, THIS IS HOW YOU RUN A BUSINESS! Will be hitting this place up with my family during my stay at the Hilton Palacio Del Rio“

“McDonald's is good, obsessed with the sausage egg McMuffins lol. The employees were nice, though I thought she told me to pull up to the 2nd window and I realized too late she may have told me to pull into the 2nd drive thru parking spot. Everyone had to go around me but at some point it's too late to ask 😂“

“Quick drive thru visit at McDonald's. Chicken nuggets were Hot ? and fresh. Basket of fries awesome. Received the requested amount of BBQ sauce. Napkins were also included, which is great when you don't have to ask for them. Friendly staff. Smiles ? welcome. Thanks McD's“

“I eat here every other day sometimes every day since they brought the snack wraps back so out of 60+ visits I’ve had maybe 2 not so great experiences. Honestly one of the better locations in my opinion. The lady the works majority of the morning drive thru shifts is absolutely pleasant to deal with every time.“

“Don’t really like this location because I’m always ignored and left standing there for a while until someone helps me out. But TODAY whoever they had on the front counter around 1:20pm taking orders was super attentive and welcoming! Only reason I’m leaving a review! Awesome job!“

“I had a fantastic experience at McDonald’s today. The service was quick, friendly, and incredibly efficient, even during a busy time. My order was prepared perfectly — fresh, hot, and exactly as requested. The team worked with great coordination, and the restaurant was clean, organized, and welcoming.

Special shout‑out to the staff for maintaining such a positive attitude and making the visit smooth and enjoyable. McDonald’s continues to deliver reliable quality and great value, and today’s experience was truly impressive.“

“I usually have amazing service here when I come overnight. From them remembering me and making small talk to even the special accommodations I need they remember without me having to ask but I just came here and ordered my burger( only 1 item) at 7:06pm and not only did I not receive it until 7:39pm but the manager was very rude and brushing me off and unwilling to speak with me on my order. Then came and tossed it on the counter and said there you go while walking away. I was not being rude or raising my voice. I didn’t constantly ask about my order. Hell after I told the guy at the counter I was here for my pick up order I didn’t even ask on the status of it until after 25 minutes of waiting. Manager was a guy with long hair that went more than halfway down his back.“

“On Ce again, I have to hand it to San Antonio. This McDonald's was the first McDonald's I stopped in in the state of Texas that was actually clean, fast service and great food. All the staff that interacted with me was very pleasant. They even have a nice senior lady who walks around cleaning and carries a condiment tray. In case customers forgot something“

“The evening crew (working between 5:00 PM and 6:30 PM) is absolutely awesome! They are incredibly polite, the food is served fresh and hot, and there is never a long wait. The atmosphere is relaxed, and the staff is genuinely welcoming—no cold or judgmental looks here. An A+ from me!“

“Honestly this location is not my favorite BUT caitlyn is amazing!!! She always brightens my day she knows exactly how I like my order (mcafe) she never is rude or aggressive like I have experienced there before and I still go here because Caitlyn is the best! I lost my receipt but I’m almost positive that’s her name she works the evening shift 3-10 I think? She wears a hat and pony tail. She is the best!!! She should be a manager honestly! She handles situations so well I’ve seen her deal with other customers and she’s great she is always great with me! Every store needs a caitlyn!!!“

“I just went through the drive thru for breakfast, haven’t even checked to see if my order was correct, but I’m still giving 5 stars simply for their impeccable attitudes and service. Both young ladies (the one that took my payment and the one that gave me my food) made my morning with their kindness/customer service. Their type are very rare to encounter in fast food service.“

“I was stuck here for a few hours. I personally witnessed several horrid customers worthy of youtube infamy, and the staff remained cool, calm, professional, and friendly throughout all of it. They did their best to keep things clean despite customers leaving trash. They were patient when they had every right to be short. I am embarassed on behalf of the other, presumably, adults who came in and acted like such children.

Also my steak bagel was delicious.

The kitchen looked remarkably clean and the crew sounded in sync and on the job.“

“When another McDonald’s chose to block the drive thru and lock the dining room instead of do their jobs, I drove to this location. I was very tired bc my husband had surgery and has had some rough nights, which means I’ve had some rough nights. I had been planning to get burgers and nuggets when I left the house but do to the unexpected weirdness at the wurzbach McDonald’s, by the time I got to this one, breakfast was the only option. The combo of exhaustion and change of plans had my brain scrambled and I made a mess while ordering, getting a few things wrong. The young man working the register was very patient and sweet while helping me straighten it out once I drove forward. The food was good too.“

“That looks like a daycare center… jumping, running, shouting, throwing food around. We all like to enjoy our food, and I understand they're children, but their mothers can't just let them do whatever they want and bother others.😔😔“

“Fast fresh food very wonderful customers service with Evelyn help me out with the app also did survey for her got cookie thank you so much food was very hot fresh plenty of napkins ketchup thank you other places don't but this one got to come won't disappoint“

“I would like to thank this location for Finally helping me decide to not frequent Macdonald's again. Just like other commentors I was asked to pull forward, and having had to wait quite a long time in the past only to get my order barely warm I asked how long would the wait be..... I felt like I committed a cardinal sin, I did pull forward and when the food arrived it was nice and warm but the 1/4 pounder was so very loaded with PEPPER and fries over loaded with salt it only made me pause.......I felt the order was intentionally over seasoned and in hind sight I hope that's the only thing wrong with the food.,
I have officially stopped ordering from this establishment and others and I thank this particular establishment for helping me save tons of $$$$ by not eating out....
well done, thank you.“

“Last Saturday was my 70th birthday. 2 or 3 years ago, I downloaded the McDonald’s app. I was asked for my D.O.B. while doing the prompts for setting up the McDonald’s app. I entered the information. I received an email by McDonald’s receiving a free sandwich and a drink because of my birthday date. Today I went to McDonald’s showing the email to Esther, the young lady at the register. Esther was polite, friendly, kind, informative and professional. Esther deserves a pat on the back. She was busy at the restaurant & at the register because it was 11:58am, lunch time! What I admired mostly about Esther is that she’s young yet extremely patient and a good listener. Thank you to the GM here for having Esther in your crew. She makes you shine! 🙏🏼 CGR“

“I indulged in a classic McDonald's ice cream cone, and it was a delightful experience! The cone is perfectly balanced with a crispy, sweet waffle cone that adds a satisfying crunch. The soft-serve ice cream is creamy and smooth, with just the right amount of sweetness to satisfy my cravings.

The portion size is generous, making it a great treat for a hot day or after a meal. I love how the ice cream is soft enough to melt slightly in the warm weather but still holds its shape as you enjoy it.

Additionally, the price is incredibly affordable, making it an easy choice for a quick dessert. Overall, the McDonald's ice cream cone is a nostalgic treat that never disappoints. Whether you're stopping by for a snack or treating yourself, it's a simple pleasure that hits the spot! Highly recommend giving it a try!“

“This is one of the best McDonalds in San Antonio. They are quick and accurate and the people working there are pleasant. I drive right by the McDonalds at Guilbeau to go to this one because of the great service. This McDonalds is the way they all should be.“

“Oh my goodness I hope I remember your name. Jason I believe. You explained how the drinks work and even came to check up on our table after a few minutes of us eating. I have never been in a mcdonalds where I was checked up on and I can tell you it makes all the difference when it happens!! Thank you so much! It's our first Mcdonalds in Texas (we're from illinois). Thank you!“

“Today I stopped by for a big breakfast with hot cakes my order the food and the service was the best ..The young lady taking orders was so friendly and the person in front was a manager karina I believe she was so friendly..I appreciate the service great job 👏“

“The McDonald's on Culebra and Elemdroth is not a good service restaurant especially evening time. Every time I go their there is always something wrong going on with my orders. The thing is they have so many younger youths working there and they have real bad attitudes toward older customers. I have nothing against it . I'm all for youths getting jobs but now a days it's just crazy with them.The last time I was there the younger youth giving me my order was rudely and started laughing in my face, the manager walked behind her i got the managers attention and told her how the worker was being rude. The whole time I was telling the manager about it she was standing right behind the manager still laughing at me while I was explaining to the manager how she was acting. With no respect, that the manager turned around and told her to walk away because I know that she heard the girl laughing the whole time I was explaining to the manager about her behavior. It's just sad that they messed up on my order and then the youth giving the order to has to do that..“

“This McDonald's offers great service. Everyone there was super nice, especially The manager she helped me with an online order issue. I didn't quite catch her name. But she was in the night shift the day I am writing this review. I am a regular at this McDonald's, but they've always been so nice and helpful every time I go to get my food or have an issue. My order number for that day was 1303.“

“We recently hosted my son's birthday party at McDonald's, and the staff made the entire experience so easy! Ana and Alexa were incredibly patient throughout the ordering process, had everything set up quickly, and made sure we had everything we needed from start to finish. The play area was also very clean and well-maintained, appreciate you so much Michelle!

A huge thank you to Ana, Alexa, and Michelle and the entire staff for being so kind, attentive, and helpful. Your excellent customer service made the day extra special!

I would definitely recommend this location for your child's upcoming birthday party! 🎉🎂😊“