Chick-fil-A in Sugar Land

“EDIT: I came back to edit my review and let you all know that the service has greatly improved since my original review. I'm increasing my rating to 4 stars accordingly.
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This location is close to my home, so I'm a fairly frequent visitor. The location used to be the typical cfa experience (everyone polite and everything correct), but has gone downhill over the past few months.

Everytime I come here, I have to check my bags and drinks because something is missing or incorrect. Employees are sometimes helpful but often annoyed when you come back to get missing items. I understand the occasional mistake, but it's at the point where my orders are wrong every single time I order from here.“

“This Chick fil a is consistently very busy. I typically order from the app while in a different place in the mall so it is ready when I arrive. Be prepared to wait in a medium to long line to place your order, if you don't use the app.
With that being said, the food is worth the wait. The staff are friendly and the space is pretty clean for the amount of traffic it gets. Will stop back by when on a mall trip.“

“So, picture this: I stroll up to the drive-thru, ready to redeem my precious reward points. I accidentally tumble into the wrong lane, and a friendly sales associate lets me know I need to go back around. Totally reasonable, right? I just needed some guidance on using the app for mobile ordering, and this guy is as patient as a cat looking at a laser pointer.

Now, this is where things take a comedic turn. The car behind me starts blasting its horn like it's auditioning for a part in a symphony of road rage. The sales associate dashes over like a superhero (cape not included) to face the agitated driver. You could practically see the smoke coming out of the customer's ears – arms flailing, face contorted like he just bit into a lemon.

So when my food finally makes its grand entrance, I can’t help but ask, “What’s the drama back there?” The gentleman says the guy is in a tizzy because he’s trapped in the wrong lane. So, naturally, I ask the lady who talked to him, “What’s his deal?” And she responds that he’s fuming because he doesn’t think he should have to go all the way around.

But wait for it... this genius announces to the manager, *“I shouldn’t have to do that because I’m a multi-millionaire!”* Right, because being rich means you can just bend the laws of traffic like you’re the star of your own personal sitcom!

I mean, come on, if only being a multi-millionaire came with a special drive-thru lane! As it stands, we’re all just trying to grab our food without a reality TV episode breaking out. People are going bonkers over this CHICK-FIL-A drama – and honestly, who could blame them? It’s the real comedy gold!“