Chick-fil-A in Pasadena

“Went through drive thru. The server standing outside took our order but never really told us how to proceed.( Our first time here) she was before the menus and expected us to know what we wanted. The wait time wasn't too bad but when we got home the order wasn't 100% correct and waffle fries were barely warm. Not sure ill be in a hurry to come back“

“AMAZING OUT OF THIS WORLD SERVICE!
I purchase breakfast for our team every week, and Chick-fil-A is often my choice, because of a shift manager named Jessica. I am ALWAYS warmly welcomed when I walk through the door.
However, this past Tuesday, Jessica demonstrated a level of customer service I have never experienced anywhere.
Before I even reached the counter to announce I was there to pick up my large team order, she had already prepared everything she knew I would need — my summary business receipt, a water, and an item from my order to eat while I waited for the remainder to be completed.
She anticipated my needs before I voiced them.
I have traveled all over the United States, Alaska, and internationally. I have worked in distribution management for over 40 years. I recognize truly exceptional service when I see it — and what Jessica demonstrated was elite.
This young lady is a credit to Chick-fil-A, to her store team, to her managers, and to her family and community. I cannot adequately express the emotions I felt that morning. Today is Saturday, and I am still thinking about that moment.
Jessica represents Chick-fil-A at its absolute best. Thank you SO very much, Jessica, for making my day, week, month and year!“