Chick-fil-A in Cypress

“Update: The service has been phenomenal the last few times I've visited. They stay on top of everything and always make sure you have utensils, ketchup, and hot sauce without even needing to ask. They haven’t made any mistakes with my orders, and that consistency really stands out. Well done to the team for keeping up such great service!

I’ve been a loyal Chick-fil-A customer for many years, but over the past five years, I’ve seen a noticeable decline in service quality.

The exceptional customer care that once set Chick-fil-A apart seems to have faded. Employees now appear less engaged and indifferent, and accuracy has become a consistent issue.

Every time we place an order, something seems to go wrong. They frequently add butter to items we specifically request without it, and sometimes, the fries are overly salted. They always give us the wrong items or leave items out.

It’s disappointing to see such a shift from the high standards that once defined their service.

I hope Chick-fil-A can address these issues and return to the level of care and attention that made them exceptional.“

“Most of the staff and multiple locations are great. The service industry is not for the weak. I had an issue one night and two very bright stars happened to helped me out. These two outstanding souls are named Lars and Sania. Truly, they went out of their way and could’ve just gone the easy route. It’s people like this in the world that gives us hope!“

“This place is what you have learned to expect from Chick-Fil-A--tasty, well-prepared food, great service, welcoming atmosphere, and clean dining room. Forget about it if I'm driving through. The people are always cheerful and knowledgable. The line moves quickly and the process is painless.

My grandaughter taught me to get the spicy chicken salad. The great thing about it for me is the CFA app. I can go in the store, find my table and settle in. And then order through the app. The salad I enjoy can be customized several ways. I do not enjoy standing in line trying to remember everything to do to the salad, but the app lets me sit there in peace and do the deed. It works every time.

Whether I'm there with the grands or just having a salad for lunch, I am never disappointed. Well done, CFA.“

“The gold standard in fast food togo drive thru and dine in. You already know. They are just universally respected. There is nothing more to add. You know what you're getting here, and if for any reason they have an off day. Just let them know, and they will be more than happy to replace your order.“

“I love this Chick-fil-A everyone is always so kind and the service is so efficient especially Jasmine D. She’s a hard worker and really brings a wonderful atmosphere to this establishment. She was very helpful and welcoming for my first time here!“