Chick-fil-A in Richmond

“3/25/26 stopped by after medical appt heading back to norfolk, I ordered nuggets 8 pc, fries, vanilla shake. Order#4513147 @ 11:30:25 reg.# 57 cashier Shadee and operator Greg Williams. The young man was very polite, helped me order and offered a free cookie for the trip back I accepted that chocolate chip cookie (which was the bomb) so was the vanilla shake. I told him I had just left VCU and has a follow up from surgery. I told him they are the bomb! They are very professional workers and they take great care of their patients. Everything was super excellent! I hadn't had chic fil a in a few years because of weight issues but I had a long ride home, no breakfast so I thought I'd get some lunch. The food was at the perfect temp, not red hot just right! The vanilla shake was delicious, hadn't had one of those in years. The cookie I waited awhile to eat but delicious! Excellent, Excellent service! Keep up the good work! Love the heaters for the employees and customers! Your the Bomb!“

“I work at a nearby building and come here for breakfast/lunch many times a week (not the healthiest I know I’m working on meal prepping okay lol) and they’re always kind and courteous and I never really have issues. Today I placed a pick up order for my breakfast and someone apparently just took it before I got in. Even though I came after breakfast had ended they did their very best to make sure I got the meal I ordered anyway and took the time to mend the situation even in a clearly very busy time. Decided they earned this review for that haha“

“This Chic-fil-A is located in Chippenham hospital. The service is great. The staff is always friendly, the place is always clean and our food always hot. This is my go to when I don't feel like going all the way to the Forest Hill location.“

“What a delightful surprise! My first experience with an iced coffee at Chic-fil-A and it was really really good! Perfect flavoring. I would definitely get another one in the future. There food is always wonderful and service is fantastic and efficient! Thanks for the lovely surprise this morning!“

“The team here goes above and beyond on the regular. Despite how consistently busy they are the food always comes out within a reasonable amount of time and is always fresh. I have had nothing but outstanding customer service from every employee at this location. Kudos to the entire staff, y’all are appreciated.“

“I recently visited Chick-fil-A, and it was a great experience from start to finish.

The location is incredibly convenient, making it a great spot to grab a quick meal when you're on the go.

As always, the food did not disappoint. The Chick-fil-A sauce is, without a doubt, one of the best sauces I’ve had at any fast-food chain—it’s perfectly tangy and creamy, and it pairs perfectly with just about everything on the menu.

I went for the chicken strips, and they were absolutely delicious. Crispy on the outside, tender and juicy on the inside—just the way a chicken strip should be.

The seasoning was spot on, and they were cooked to perfection. It’s great to see that even in the fast-food world, Chick-fil-A delivers such high-quality, flavorful food.

What also stands out is the friendly and efficient service. The staff was attentive and made sure the experience was pleasant from the moment I walked in.

The atmosphere is always welcoming, whether you’re dining in or grabbing your meal to go.

For fast food, Chick-fil-A is definitely one of the top choices.

Great food, great service, and a solid overall experience.

I’ll definitely be coming back soon!“

“I come here every Thursday night and Serwaa always gives me the best customer service. I am excited every Thursday to come and see her. Thank you for everything you do Serwaa. I hope Chic Fila realizes what an absolute gem they have with Serwaa.“

“I stopped in for breakfast at Chick-fil-A and was thoroughly impressed. The food was hot, fresh, and absolutely delicious just the right start to the morning. What really stood out, though, was the customer service. Friendly, attentive, and genuinely welcoming, second to none. They make you feel like more than just a customer. A top notch experience all around!“

“I'm so happy, I saw milkshakes go by and I desperately wanted a cherry. I asked the young lady that served me (Aleysha) how much it would cost for just a cherry. She said girl- just a cherry, and came back with four. The biggest smile came up on my face. 10 out of 10 service especially from her.“

“I order on the app and do quick pick up in the drive through. My last order was ready so fast I didn't even have time to put the car in park. I was genuinely shocked how quickly they had my food ready! Highly recommend if you don't mind eating in the car but still struggle to order in typical drive through.“

“No Play Area!!! We took our kids to this Chick-fil-A because the website says it has one and so does the pictures on Google reviews. However, the staff informed me that the play area has since been removed and is now a seating area with windows from floor to ceiling.“

“Such fresh, reliable food...always delicious! The spicy chicken sandwich has a perfect amount of spice and is thick and moist. The service is always amazing! Everyone is friendly and helpful every single time! Loved the Christian music in the background too:)“