Dunkin' Donuts in Richmond

“I enjoy this Dunkin location very much, in fact it's my favorite one. The staff are always nice, they're quick to offer to replace or comp an order not made correctly; especially if you call and calmly relay an issue with an order. My wife has enjoyed this location for nearly a decade and introduced me to it a few years back. We look forward to our next visit!“

“Store was clean. Food was as expected as any other Dunkin in this area. However, this review is not about the store or the food. It’s about an employee that was seemingly runnin the drive through cooking making drinks and checking the front counter by herself. She may not have been alone but she was rocking it as if she was. She was so polite and still made things promptly despite handling it all. To the manager, I would appreciate a follow up, To Brandi with an I, keep doing your thing. You are going places in this world.“

“I had the most amazing experience at this Dunkin’ Donuts branch ! This was hands down the best customer service I’ve ever received. The staff was absolutely incredible — so cheerful, kind, and genuinely welcoming. I’ve never met such positive and warm-hearted employees before. They truly made my day, and I left with a big smile on my face. Thank you for creating such a wonderful atmosphere. I’ll definitely be coming back!“

“Shout out to Bruna who was a complete angel when I didn’t know which drinks were dairy free. I don’t frequent DD so I was unsure of the menu. She was so kind, had the biggest smile and helped me find a drink I could have. Great service. Thank you!“

“I love this Dunkin! The staff here are always so friendly and welcoming, which makes every visit a good one. The coffee, donuts, and other Dunkin favorites are always fresh and delicious. The parking area can be a bit tricky at times, but once inside, the seating area is clean, comfortable, and a nice spot to enjoy your order“

“I had the pleasure of being waited on by Shakyna, a lovely young woman with a dynamite communication style and a lot of charm and warmth. I seldom go to Dunkin but I'm looking forward to my next visit since discovering the personnel are so gracious!“

“I don't live in the area, but every time I stop in for coffee, this Dunkins is one of the best, and I only drink Dunkins. These young employees are incredibly friendly and welcoming. Such a rarity these days. I intentionally stop at this Dunkins when I'm in the area. “

“I wanted to express my gratitude for Malachi and Aiden. I've been to the location twice and their services have been stellar. From their friendly and positive attitudes to the fantastic and fresh food as well as the great drinks. I've had nothing but great experiences here. Thank you, Malachi and Aiden. Best Dunkin I have been to.“

“I went through the drive thru and got a lovely young man named Mike! He was well spoken, kind, and deserves a positive shout out!! I would absolutely go there again with service like that! Way to go Mike! May your kindness take you far!“

“I’ve been coming to this locate almost everyday before work, and I am always so satisfied with my experience. The staff are always so friendly, fast, and even remember what I like to order. It makes my morning, and sets me up for a great day. Thanks!“